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Cask Cartel

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cask Cartel Reviews Summary

Cask Cartel has a rating of 3.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 15th among Food & Drink sites.

service
165
quality
449

Instant Feedback

740 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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No title
June 25, 2023

I am satisfied with this experience.

While I've had past issues with receiving the product I've ordered, Cask Cartel has been extremely responsive in working to resolve the issues.

I understand CC is more of a broker service and relying on their retailers to fulfill orders timely and accurately, it appears to me to be out of their control. As long as they're willing to remediate its customers, that goes a long way.

My only criticism is CC's pricing model. I've noticed a 20-25% markup on items on their site, however some of their advertised items are hard to find locally so it's a trade off.

Date of experience: June 25, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for this feedback, Jon! We are so happy to hear that you had a good experience with the marketplace and our Customer Service Team could answer all of your questions. Please do not hesitate to reach out if you have a product of interest in the future and our team can advise you of any active promotions going on!

Georgia
2 reviews
2 helpful votes
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Would not give refund.
July 23, 2023

Ordered whiskey for my dads birthday from their website. They could not source it, I asked for a refund, they refused siting their terms of service which they said entitles them to obtain the whiskey from a third party and deliver even though it would not make it for my dads birthday. I requested a refund again and they refused. Site is a scam. Nothing in stock. They take they order and try to dill it with other companies.

Date of experience: June 23, 2023
Customer R. Cask Cartel Rep
over a year old

John, we sincerely apologize that you did not have a satisfactory experience with the marketplace. However, please note that our customer service team is required to abide by the Terms of Service that you agree to during the check out process.

Tennessee
1 review
0 helpful votes
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Buying through cask cartel was an easy and seamless way to look and find new spirits to try, will be using them again

Date of experience: June 22, 2023
Customer R. Cask Cartel Rep
over a year old

We are so happy to hear that you had a great experience with the CaskCartel.com Marketplace!

Massachusetts
3 reviews
0 helpful votes
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Brother Justus Silver Whiskey
June 20, 2023

I bought this thinking the bottle would look the way it does online but it looks different…print is in yellow and there's a big cross on it and the Brother Justus is in much smaller print. So…the reason this matters is because I bought it as a 25th Anniversary gift for my husband which is a silver anniversary…loved that it was silver whiskey and that the JUSTUS was the print that stood out the most on the blue label…get it? So, that's a bit of a disappointment…not even sure if he'll like the whiskey but we'll see.

Date of experience: June 20, 2023
Customer R. Cask Cartel Rep
over a year old

We appreciate your feedback! Hopefully your husband enjoys his gift! If you ever require any assistance, please do not hesitate to reach out to our customer service team at [email protected].

Cuba
1 review
0 helpful votes
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Milk and honey
June 15, 2023

Great delivery time and great product but over priced

Date of experience: June 15, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

Texas
2 reviews
11 helpful votes
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Excellent online retailer
June 11, 2023

I was pleased to get a hart to find bottle of Scotch. Delivered quickly, to my door. Email communication was great, shipping/tracking were sent to me. All around excellent!

Date of experience: June 11, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

Virginia
1 review
0 helpful votes
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Long life customer
June 10, 2023

Always have what I want and need. They even have what my local store can't carry due to state laws. Fast shipping and container wrapping is beyond extra care.

Date of experience: June 10, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

Georgia
2 reviews
0 helpful votes
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Satisfied
June 5, 2023

Only place that sold my liquor and shipped it. I looked everywhere, It was way more expensive but worth it.

Date of experience: June 4, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We love being able to fulfill those hard to find items for our customers!

Florida
1 review
0 helpful votes
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Great Service
May 31, 2023

Placed my order and it was delivered in few days. Very happy and will use the service again.

Date of experience: May 31, 2023
Customer R. Cask Cartel Rep
over a year old

We appreciate your business and are so happy that your order went smoothly!

Ohio
1 review
0 helpful votes
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Great
May 29, 2023

Exactly as ordered and fast delivery. No complications.

Date of experience: May 29, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Kansas
1 review
0 helpful votes
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Celebrating Scotland
May 26, 2023

The staff at Cask Cartel were most helpful in directing me through the order process. I would recommend them to everyone who has a special, hard to find libation.

Date of experience: May 26, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Florida
1 review
0 helpful votes
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Second order
May 19, 2023

It's my second time purchasing from this website and always happy with the experience.

Don't doubt buying from this site, the packaging is excellent and the products are top notch

Date of experience: May 18, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback and value your business.

Florida
1 review
0 helpful votes
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A Gift
May 17, 2023

I purchased the product as a gift for a friend who appreciates good bourbon

Date of experience: May 16, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Pennsylvania
2 reviews
0 helpful votes
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This is my third delivery where the shipment was not complete. The one before this had some right and some wrong.

Date of experience: May 11, 2023
Customer R. Cask Cartel Rep
over a year old

Hello Kevin and thank you so much for providing this feedback. We apologize for any inconvenience related to your order. Please reach out to our Customer Service Department at [email protected]. They will be able to ensure this matter is rectified for you as quickly as possible.

Georgia
3 reviews
1 helpful vote
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Effortless
May 7, 2023

Every store in Atlanta was out of this item. Ordered online and here in four days. Wonderful company. Thanks.

Date of experience: May 7, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Virginia
1 review
0 helpful votes
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I received what I ordered in a timely manner and the package was delivered and the shipping method (product protection) was fantastic.

Date of experience: May 4, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Kentucky
1 review
0 helpful votes
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Amazing! Perfect!
May 3, 2023

I had done a review before I received my order, and I was confused about the price or my Woodford ky derby bottle, then I realized NO ONE ELSE HAD IT IN STOCK! So the price was very fair! And I can't thank Cask Cartel enough! My bottle came to my house perfectly wrapped and on time! And I put it in my collection! Thank you very much! -Lonnie

Date of experience: May 3, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Illinois
2 reviews
0 helpful votes
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Great Moonshine
May 3, 2023

Just as advertised. Well packaged. Very happy with product and fast delivery

Date of experience: May 2, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!

Texas
1 review
0 helpful votes
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No
May 2, 2023

No no no no no no no no no no no no no no no no no no no no no no no

Date of experience: May 2, 2023
Washington
1 review
0 helpful votes
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I had to give this a title
April 30, 2023

Shipping took a while. 50 character requirement on review is cancer.

Date of experience: April 30, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing. We appreciate your feedback!