Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Cask Cartel

Cask Cartel

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Cask Cartel?
grey stargrey stargrey stargrey stargrey star

Cask Cartel Reviews Summary

Cask Cartel has a rating of 3.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 15th among Food & Drink sites.

service
165
quality
449

Instant Feedback

740 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow A Z.
Unfollow A Z.
Share Review
Report Review

Great product, great service
December 19, 2023

It was exactly what i expected from a great company.

Date of experience: December 19, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Michigan
1 review
0 helpful votes
Follow Thomas I.
Unfollow Thomas I.
Share Review
Report Review

ApplePay option needs work
December 17, 2023

I was buying an item as a gift to be shipped to a friend. When I went to purchase it with ApplePay it immediately defaulted to my home address (rather than using my friend's for delivery) and it immediately processed the payment with no way to correct the address. Fortunately I was able to send an email right away and someone there corrected the issue, but it would seem you could eliminate that challenge fairly easily.

Date of experience: December 9, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you for sharing this valuable feedback. We are hapy that our team was able to assist you with this address change and will look into updating Apple Pay settings for our future customers.

Kansas
1 review
0 helpful votes
Follow Mary O.
Unfollow Mary O.
Share Review
Report Review

Fabulous experience and they were even able to make a delivery adjustment.

Date of experience: December 8, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Maryland
1 review
0 helpful votes
Follow Noemi V.
Unfollow Noemi V.
Share Review
Report Review

Convenience shopping!
December 6, 2023

Great experience! I will use them again! Shipping was fast!

Date of experience: December 6, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Nevada
1 review
0 helpful votes
Follow lex W.
Unfollow lex W.
Share Review
Report Review

Very smooth service
December 6, 2023

I haven't opened the package because it's for my husband, delivery was smooth, I could check the order status on the site or wait for email updates after the purchase was completed.

Date of experience: December 5, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Nevada
1 review
0 helpful votes
Follow Sharon F.
Unfollow Sharon F.
Share Review
Report Review

Cask Cartel is a fFne Gem!
November 30, 2023

Customer Service is kind and helpful, ensuring their clients needs are met.

Date of experience: November 30, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Pennsylvania
2 reviews
0 helpful votes
Follow K I.
Unfollow K I.
Share Review
Report Review

Great service. Great Prosecco
November 28, 2023

Thank you for the rapid response as this was for an engagement gift

Date of experience: November 28, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Colorado
1 review
0 helpful votes
Follow Chris E.
Unfollow Chris E.
Share Review
Report Review

Bottle arrived cracked
November 27, 2023

Was happy that the product I was looking for was available and how quickly the shipment arrived; however the bottle was cracked and had leaked. The box was obviously too small for the bottle and packing. Also happy that I received a quick response to my email to customer service about the cracked bottle. I did not realize that there was an additional fee for "package protection" which for a company that mostly ships bottles, I was surprised they need to have this. I will not be spending the additional $50 to have the bottle replaced.

Date of experience: November 27, 2023
Customer R. — Cask Cartel Rep
over a year old

We appreciate the feedback, Ann. We apologize for any inconvenience upon receiving your order. Our customer support team has notified us that they are working on a resolution for you. Please be on the look out for an update!

Massachusetts
1 review
0 helpful votes
Follow Ashley W.
Unfollow Ashley W.
Share Review
Report Review

Satisfied customer
November 27, 2023

Shipping was longer than expected and but my loved ones enjoyed their gifts. Would order again!

Date of experience: November 27, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Arizona
2 reviews
0 helpful votes
Follow Philip I.
Unfollow Philip I.
Share Review
Report Review

The ordering process is good but shipping takes a long time to complete.

Date of experience: November 23, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

California
1 review
0 helpful votes
Follow Ronald M.
Unfollow Ronald M.
Share Review
Report Review

Great Products
November 14, 2023

The product offered that I ordered off the site was great.

Date of experience: November 14, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Massachusetts
2 reviews
0 helpful votes
Follow Sharon Y.
Unfollow Sharon Y.
Share Review
Report Review

Pleased
November 12, 2023

I was very pleased with the quick delivery. Bought as a gift for son. He is enjoying it.

Date of experience: November 12, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Florida
1 review
0 helpful votes
Follow Juan O.
Unfollow Juan O.
Share Review
Report Review

Good
November 8, 2023

I love the services. I don't know what else to put so I'm just gonna put this on there to make the 50 letters by.

Date of experience: November 7, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Texas
1 review
0 helpful votes
Follow Skip K.
Unfollow Skip K.
Share Review
Report Review

Excellent customer service
November 5, 2023

I ordered a bottle one night and accidentally put the wrong shipping address. They were quick to get ahold of me and help me fix it.

Date of experience: November 4, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Illinois
1 review
0 helpful votes
Follow Melinda X.
Unfollow Melinda X.
Share Review
Report Review

Packaging was not good
October 30, 2023

I received my advent calendar with several individual boxes opened. Because there was no packing material in between the shipping box and the advent calendar, the movement during transport caused the whiskey bottles to press on the advent squares and open. This is very disappointing.

Date of experience: October 30, 2023
Customer R. — Cask Cartel Rep
over a year old

Hi Melinda and thank you so much for this provided feedback. Please reach out to our Customer Service Team at [email protected] and they will be able to assist you with a replacement if your order was damaged during the transit process. We apologize for any inconvenience.

Washington
1 review
0 helpful votes
Follow Chris U.
Unfollow Chris U.
Share Review
Report Review

My experience was easy. Web site is easy to navigate. The list of options is endless. The shipping cost seems to be a bit extreme -BUT the packaging is pretty much bullet proof. The tracking is great and delivery has been early both times and i am currently waiting for another order. I look forward to buying more from Cask Cartel

Date of experience: October 16, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

California
1 review
0 helpful votes
Follow Alan R.
Unfollow Alan R.
Share Review
Report Review

Smooth and easy transaction
October 14, 2023

Great and easy shipping if my bourbon. Everything was packaged very well.

Date of experience: October 13, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Virginia
1 review
0 helpful votes
Follow Nikki D.
Unfollow Nikki D.
Share Review
Report Review

Made the right way!
October 1, 2023

Cask Cartel gives you the best deal for a long list of products. I've never been disappointed with their products or their services. Will be buying from them for my future purchases!

Date of experience: September 30, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Massachusetts
2 reviews
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Hard to Find
September 27, 2023

I was able to find some hard to find items with ease.

Date of experience: September 27, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Texas
1 review
0 helpful votes
Follow Diana T.
Unfollow Diana T.
Share Review
Report Review

Metallica bottles
September 5, 2023

They sure do know how to wrap bottles. And the delivery was on point

Date of experience: September 4, 2023
Customer R. — Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!