CashStar

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Israel
1 review
0 helpful votes
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50$ eGift Card Issues
October 9, 2023

I've bought a Roblox eGift Card from Cashstar of 50$ recently, and after talking to their support team (Discussing what has been taking a bit, which is definitely okay) they've deemed that they're unable to process my order at the time. I've seen that this commonly happens after checking multiple reviews, and I wouldn't generally recommend to buy gift cards from their site. Additionally, there's no way to get your money back after purchase (Although they said it could've been a pending hold, so it'll expire as soon as possible). It's not a good situation.

I am giving this two stars for great customer support, but really lack of proper payment and delivery.

Date of experience: October 8, 2023
Malaysia
1 review
2 helpful votes
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ABSOLUTELY GARBAGE
October 4, 2023

Would rate this company less than 1 star if possible. It's been 2 years since I purchased a 20 pound roblox gift card from them, and still havent been refunded the money and they haven't given me a code either. DO NOT BUY.

Date of experience: October 4, 2023
Florida
1 review
5 helpful votes
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Unable to process a payment
September 20, 2023

I complained to them that I never got my gift cards, not a refund. They basically told me to f*** off in their response and deemed my issue solved.
Then I sent them this:

My issue was deemed solved, yet I was not yet refunded, or explained why my payment was not accepted into your system.

All I got was, "sorry, we took your money and you can't have it back until the issuer feels like it. Our "secure cardholder system" denies us from knowing anything about it. If you want some useless advice, get a plastic card at the store next time. Bye!"

Well then, thanks for nothing I guess?
It's called a DIGITAL CARD for a reason! So we don't have to go to the STORE to buy a PHYSICAL CARD!

Im beginning to see why your ratings and reputation is so low, because you just can't deliver any satisfaction. Your response to my last email was no more than talking to a brick wall. I'll call it for what it is, it's a scam! If only I looked into the reports earlier of people getting pending for weeks before a return if at all.

Date of experience: September 19, 2023
NL
1 review
0 helpful votes
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Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Date of experience: September 19, 2023
North Carolina
1 review
0 helpful votes
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TJ MAXX E Gift Card- from tjmaxx.cashstar.com
September 3, 2023

Given a TJMAXX E Gift card by friends, in 2021, never used as I was in transition and moving and was saving it for future use. No expiration date and states it never expires. It has a 19 digit ecard number and a 4 digit pin, not a 3 digit CSC. Card denied when at the store, in person. Cashier stated that this wasn't the first time this E Card problem has happened and suggested I contact customer service. Customer service for TJMAXX is only open during the week and this is a Labor day weekend. Super frustrating as I feel like we have been scammed because when contacting tjmaxx.cashstar.com they had a remote service that said it has been used already. Can't tell me when or where. I feel like this service is fraudulent and should be looked into. Meanwhile my friends gave $100 to this company and probably a card fee as well. Buyer be beware. I still have my e gift card print out and will not upload to this site, as my hope is, they will honor this transaction in the future. Strange thing is the E Card has a pin and store gift cards have CSC. Bizarre and does NOT deserve ANY STARS.

Date of experience: September 3, 2023
Canada
1 review
1 helpful vote
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Scammed
August 11, 2023

If I could rate this absolute GARBAGE of a company any lower I would. I decided to buy a 100 dollar Roblox e-gift card for a friend who lives in another country (Canada) from https://roblox.cashstar.com (with my dads permission) since it was his birthday and they sent me a email telling me that the order didn't go through despite them taking my dad's money and they also sent me another email saying it did was confirmed which is odd considering it didn't go through. My friend is now VERY disappointed and my dad is furious. Absolute scam of a website, DO NOT BUY FROM HERE!

Date of experience: August 11, 2023
New York
1 review
1 helpful vote
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I purchased $55 worth of gift cards one for 15 and one for 40 both of them were sent to my email I go to my email and I click the view card but every time I click of view card on either one of my virtual gift cards it takes me to a 502 gateway error. I can't even view the gift card that I spent my money on because of an error. AN ERROR

Date of experience: July 31, 2023
Michigan
2 reviews
0 helpful votes
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Cannot use
July 29, 2023

My e-gift card has been declined on BetRivers which is listed as one of the platforms where the cards can be used. Emailed customer yesterday with no response. Called today and given number to call Game Stop which has nothing to do with the purchase of the card.
No response after emailing again today.

Date of experience: July 28, 2023
Texas
1 review
0 helpful votes
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Did the trick
July 18, 2023

PlayStation seems to be what works the best. If buying a PlayStation gift card for any reason, this should work fine. I bought it to reverse a chargeback suspension, and it went right through, got me the code within 10 minutes and my account is back. So I can only vouch for PlayStation eGift cards, but it worked for me.

Date of experience: July 18, 2023
Hong Kong
1 review
0 helpful votes
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Legit site, communication could be better
July 13, 2023

Used cashstar for an IKEA gift card promotion, got $400 worth of GC with my Discover credit card. Got a confirmation email straightaway (Discover let the transaction go through but flagged it as potential fraud and temporarily restricted my account, I just had to approve it on an email they sent me). The bonus cards arrived about 5 hours later, and the main card arrive about 12 hours later. Now usually when you purchase gift cards on official websites, they arrive immediately. So, if that's not going to be the case, cashstar should make it abundantly clear in the confirmation email to spare their customers some (very warranted) consternation. From another thread on the same promotion, I can see that most if not all people got their gift card eventually, so this website is legit, but probably has some issues around processing times and communication.

Date of experience: July 12, 2023
Georgia
1 review
2 helpful votes
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Got Scammed $600 when buying a Roblox Gift Card
July 10, 2023

Horrible experience! I tried to buy 3 $200 Roblox gift cards and it declined the first time then it went through the second time but then immediately got an email saying "Unable to process your order". This happened last Monday, July 3rd. I'm writing this review today, Monday, July 10th. I had no idea Cashstar was a major scam I thought it was a legit way of buying Roblox e-gift cards but I guess not. Unfortunately I had to buy the gift cards from CVS/Walgreen's instead but now I'm down $600 more than what I was gonna spend. Since it's been 4 business days since my order factoring out Independence Day I'm going to wait until tomorrow then dispute the charge since my bank required 5 business days in order to dispute. Worst company I've ever dealt with! It's like someone else in the review said, you would have the same effect lighting your money on fire rather than buying from CashStar!

Date of experience: July 10, 2023
Maldives
1 review
0 helpful votes
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WHAT A SHAME
July 1, 2023

How does the playstation website even directs
You to this cashtstar site? They don't even refund bro

Date of experience: July 1, 2023
Canada
1 review
2 helpful votes
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What a SCAM
May 25, 2023

Shame of Holt Renfrew using this system to process their gift card. My purchase of 3,000$ gift card, was rejected 1 hour after the bank transaction. The customer service with super arrogant attitude says refund takes 7-10 business days EVENTHOUGH the purchase was declined by them.

Date of experience: May 24, 2023
Armenia
1 review
0 helpful votes
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Worked for me
May 14, 2023

I suspect people rarely leave positive reviews, so I will leave one.

The website seems legit. Don't know about other cases, but I got a link from PS official website, bought a $10 code for PlayStation, and it arrived like 10 min after.

Date of experience: May 14, 2023
Canada
1 review
2 helpful votes
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I went and bought my son two $10 playstation cards and they did not go through. Now I am out 20 and it shows nothing

Date of experience: May 6, 2023
Minnesota
1 review
3 helpful votes
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Can I rate it lower than a 1?
May 4, 2023

I was repeatedly told different things about getting my certificate numbers every time I called. I was usually told "wait 10 business days for your certificate number". And it would never come, and then I would be told again that it was being investigated, and had been resolved in my favor, and that I would get my $350.00 certificate value. Just wait 10 more business days. I spent all my frequent flyer miles to get nothing. Nothing. Horrible hateful company to deal with.

Date of experience: May 3, 2023
Canada
1 review
2 helpful votes
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Does not refund when it doesnt work
April 22, 2023

When i buy a robux card it just says Unable to Process Your Digital Gift Card Order but it didnt refund my money so big scam

Date of experience: April 22, 2023
Portugal
1 review
7 helpful votes
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I bought a 25$ gift card for roblox, and immediatly after they sent me an email saying the order went through, i got another email saying that i had requested a refund. This never happened, so i tried to enter in contact with cashstar. They told me they couldn't process my order and that my money was just pending by my bank account so no actual money would come out of my account. I found this strange so i called my bank, and they told me the transaction went through. 6 days have passed, i got no answer and no money from them.
Terrible place to buy whatever.

Date of experience: April 11, 2023
South Carolina
1 review
4 helpful votes
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My account was recently suspended by PlayStation due to a charge that I disputed. Customer service contacted me via email that until I pay a $120 balance my account will remain suspended. They gave me a link to cashstar where they said I can purchase PlayStation gift cards to load money back on my account to pay the balance. I thought this was sketchy that I couldn't just pay directly to Sony with a credit card but after speaking to numerous customer service reps I realized that this is their policy. So back to cash star. I didn't even realize it was a 3rd party vendor at first because the website was "PlayStation.cashstar.com." It was easy to purchase the cards, but it's been over a week and I haven't received an email with the promised gift codes to use to pay off my PlayStation balance. Then I read these reviews and found out that I've been scammed. It is ridiculous that reputable companies like Sony and Best Buy are redirecting their customers to purchase from a fraudulent website. And I can't dispute the charge from my bank because even a week later it say it's "pending."

Date of experience: February 7, 2023
Kansas
1 review
2 helpful votes
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No refund!
January 29, 2023

I bought an item and it didn't even go through at the ROBLOX store. Then they took my money without even giving back the money to my bank. This app is literally a scam and for all I care the people that work for it should be fired in an instant for this as they must suck at their job if their gonna tell us that 'they have a secure bank holder' even though they clearly DO NOT. This is ridiculous.

Date of experience: January 29, 2023