CashStar

I was given a Christmas gift of 50 dollars that was redeemable through CashStar. Chose Applebees as my redeem choice through CashStar and had vouchers printed that had a number on it called a challenge key code. Went to Applebees to redeem and the challenge key is not recognized as valid! Called and corresponded with Cash Star and they cannot find my email nor codes that show I have these vouchers! They steal your money, don't give a crap about your loss. Challenge keys do not work, this piece of paper with the key codes on them have not been out of my possession! POS rip off company. Do not use them. Dishonest thieves! Enclosed are proof of purchase photos which you can see the challenge code, I'm not worried, the codes don't work.

Ordered an email gift card for my daughter at 10:36 am was told it would be to her that same day, received a written confirmation. Three hours later I called due to no email. Was then told that it would take 24 hours to arrive. That was not what the confirmation stated. After talking to 5 different people for hours, wasting my time and not calling back like they said they would I still do not have the gift card. They took the money out of my account right away but I still as of 11:00 pm do not have the gift card in the email! Never again will I order from them.

I ordered a $100 gift card through Sephora website. The link took me to cashstar site, email confirmation was from cashstar, credit card was charged by cashstar.

When I called them saying I never received the card 3 weeks after ordering. They said they saw the card was used and has $0 balance. They asked me to call Sephora to check when and where it was used, what were the transactions, etc.
I asked them I ordered from cashstar, never received the card, and why do I have to do the investigation myself. They said they are just a processing company and there is nothing to do with them. But when I called Sephora, they have no access to the order as everything was processed through cashstar.

Very frustrating process. Now I'm going through my bank to get the money back.

I purchased a $25 Quiktrip gift card. I was told to allow 7-10 business days. I tried calling about day 11 and was told, because it's Thursday, allow the time to last till Monday. I was too busy so I couldn't call til Tuesday. So I called stating still haven't received gift card, asked for a refund, was advised it can take 7-10 business days for refund. One month later, I have called. Cashstar has stated that on their side it showed refund was accepted by my instatution and I need to contact my bank. Well, I have a life freedom MasterCard. I have it through Voa, Volunteers of America, the life freedom card is not designed to receive any money for any reason except from my instatution that handles my SSI monthly income. So, 7-10 days was cleared that day. 2 months later, I still haven't seen my $25.

I was buying an e-gift card. It kept spinning when i hit submit no reference number. Acted like i didn't buy it. Charged my account. I called they said well the gift cards are by a second company, call them. I did, they said your card was purchased then redeemed immediately after, we need to investigate, wait for us to call. I called best buy back they refused to do anything! No where did it say my card info was going to another company. I was charged by best buy. I googled cashstar, I'm not the only one that's been scammed! I filed a complaint with the better buisness burro on both best buy and cashstar!

I accidentally reloaded a Banana Republic gift card on their website because my computer auto-populated my credit card and I called to have it refunded. They said they'd take care of it in 10 days. Nothing. Then I call back again after 10 days, they said they'd take care of it in another 10 days. Nothing again. They tell me to contact Banana and Banana tells me to contact them and no one has refunded my $250. HORRIBLE service. They are stealing fro me.

I bought an Office Depot gift card through them. I was under the impression I was buying through Office Depot. Cash Star said I'd receive a notice when the card(email) was opened up. I never received a notice. My friend never received the card.
AFter many failed phone calls where the line mysteriously cut off, i was able to get through to somebody. They told me there was "no refunds". Excuse me... I paid $50 and my friend never received anything... a Valentine's Day gift... she still haven't received it as of February 18th. I want MY MONEY BACK!
I became really mad and let them
Know I'm going to dispute the charge and post as many bad reviews as possible about their company. The guy assured me somebody would be calling me back. I have yet to get that phone call.

I am going to be a thorn in their sides until I get my money back.

This is a huge company. After reading the reviews below, a class-action needs to be brought against these criminals.

Purchased Dunkin card with bonus. Never received bonus. After a week of trying to get in touch with someone, finally get someone to answer who tells me the offer was sold out 5 days before I got the advertisement to do it. What?! So then I tell him I don't want the gift card because that was the only reason I purchased it. He said he could refund me, but I already used the gift card. I printed it and it sait on my computer for a week because it was a xmas gift. Couldn't give me any other information. He told me to call Dunkin gift card line to see the transactions. I am currently on hold for 53 minutes now. When I called the Dunkin gift card line it told me the card # I have isn't even a valid number. AVOID at all costs!

Placed an order for an online seamless gift card for the amount of $50. I got the confirmation after entering my credit card info, but never the email with the gift card- tried to contact customer service, the number on the website was not in service so searched around for other cash star contact numbers. It would ring, then go to voicemail. I have left countless voicemails and emails and still have not heard back. It's been weeks so now I will have to dispute through my credit card. HORRIBLE! The company is making money through scam!

Today, 12/21/2017, I purchased an eGift card to Home Goods via the website homegoods.cashstar.com for $100 to be delivered 12/25/2017. After reading reviews of many people never receiving the full amount paid for the gift cards on BBB, I promptly called customer service, same day, 12/21/2017, to cancel my order and get a refund. I spoke with customer service and the gentleman said I could not get my refund. He provided no reasoning except that he could not refund me. I read the portion of the contract, also seen in the FAQs provided on the website, that it states if an order is canceled more than 24 hrs before the scheduled delivery date, you may receive a refund. I called 59 hours before the scheduled delivery date. Imagine my shock that I am reading the information provided by Cash Star and customer service is telling me that I can't have my refund just because. I was told to call Home Goods and given a number. Customer service with Home Goods told me that they have absolutely nothing to do with Cash Star so I was knowingly sent by Cash Star to a dead end solution. I filed an official complaint with Better Business Bureau and my next step is to post this information on Facebook and Twitter to let everyone know that Cash Star is another scam service.