CashStar

I bought a gift card from Roblox on nov. 30 2020 that never arrived, ask for a refund that they never sent to my credit card... not even try to buy from this company!

Please dont use this site! I purchased a roblox digital card and when i checked out, it said my payment was declined please ensure credit card info is correct and try again. However, everytime a successful transaction has been made with my visa card i get a pop up notification from my bank which i DID at that very moment. It said i was charged 30.00. (Good thing i didnt retry my card a 2nd time cuz i wouldve been charged a 2nd time) I never recieved my digital card, not even a email reciept to confirm the purchase to complain to them.

I work for a major entertainment company and we placed a very larger order of gift cards for 50K. Once the order was placed I needed to change a few things like the shipping from 2 day to 1 day and a couple other little things, mind you the order hadn't even been processed yet on their end. I called customer service numerous times and they were very rude to me and wouldn't help me change the order. They were basically like maybe you'll know for next time. I also routed the money to them so they could at least start processing my order, but ACH takes a couple of days and they won't start the order until the funds have reached the account. Even if you show them the money has been sent. We were are such a tight deadline for this and of course that's 50K out the window because they don't want to meet you in the middle and work with you on this. They don't even give you a rep to work with for corporate accounts / large orders. You simply have to work with whoever you're able to reach on customer care. I plan to never work with cashstar / grubhub again for any upcoming movie premieres, press events, anything.

This is a fraudulent company. I lost $50 uber eats gift card by receiving an egift card through this company. The 844 no didn't go through and I sent an email and the $50 in my gift card was stolen

Do Not Buy from this website. I purchased $50 and never received e-gift card code. The phone # *******818 is NOT VALID #. I called my Credit Card and they give different #*******451 and they delay me15 to 30 minutes by telling me that they will email me the code, after 30 minutes obviously no email from them, I called back, this time they told me I need to wait till the next day. Do Not Buy From This Website. It cost me $50 to learn my lesson and their scam website only worth $50. Take effort buy from store.

I bought a giftcard from VANS and didn't realize it was managed by CashStar. I made my purchase on December 6, money was taken from my account on the same day. It was supposed to be shipped priority mail and I NEVER RECEIVED IT.

It took me weeks to get in contact with their joke customer service team and they finally responded on December 22 saying they would "approve" my refund and I should expect it in 5-7 days. It is now January 9 and I have not received a refund.

I had to file a dispute claim with my bank directly and I don't even know if it will be approved since the merchant is so unresponsive and incompetent. I basically lost $100 by not knowing that store gift cards are managed by this fraudulent company.

I received a $200 Prepaid mastercard that was tampered with - the numbers were removed from what appeared to be a closed package. After speaking to many different departments and agents I ended up at CASHSTAR - Whaat I nightmare. The agent, douglas, came on the line with attitude even before we exchanged 2 words. After explaining my situation and submitted an inquiry I asked him "what role does CashStar play in all this because I went through numerous agents beginning at Mastercard and somehow landed with you" He rudely responded that was a question that the escalation department would have to answer. If you're a legitimate company, why can't a service employee respond to that question. He REFUSED to answer and refused to transfer me to a supervisor when I asked. By the end of the call, He hung up on me! I'll be sure to share this experience with everyone in my network! Avoid. Prepaid Cards and put these guys out of business. Id be lucky to get any kind if resolution from them

I called their customer service with the question of a bestbuy gift card I purchased, a indian accent guy can not answer it. Then I want to know how they work with bestbuy, he still cannot answer it. What he did is just telling me he cannot locate my account, and simply hang up my call. I feel so confused why he acts so rude.

The bad reputation of this company is well earned! I've been two weeks trying to get them to resend a gift card for my granddaughter that, as acknowledged by their own system via email, could not be delivered. I had to replace this with an alternate gift for my granddaughter and want my money refunded. Guess what - they don't do refunds. No matter the reason!

Received an email stating that I have received a $100 Best Buy gift card from a family member. When I click the link to "View my e-gift card", it takes me to Cashstar website where I have to enter my email to verify my gift card... but this verification fails every time. What a scam!

Ordered cards Dec 8th, received email Dec 14 stating the cards were on there way, BUT we do not provide you with tracking information. WHAT in today's modern tech, you can't provide tracking? I ordered $160 in gift cards, you couldn't provide better shipping options, a stamp and an envelope. Needless to say, items were not received until after Christmas, but by then I canceled by order and asked for a full refund. I have a feeling if had I not paid through paypal, I would still be fighting for my refund. My suggestion to this company, provide better customer service, (live people, not recorded messages) provide tracking information and I don't know use a priority mail envelope for large orders,

I received a giftcard as a gift for Christmas. When i clicked on the link it said "page not found". I called cashstar and they told me that there was an error and that a new email would be sent out in a couple of hours. I didn't receive the email. I called again 2 days later and spoke to someone new. They told me the link was an error and that a new email would be sent out in 24 hours. I waited 2 days and nothing. I give up. Long story short. Don't use cashstar.

I purchased a Sephora gift card on December 6 for my niece, for Christmas. On December 23, I still hadn't gotten the gift card. I tried several times to contact them without any success. I sent four
Emails. No one ever got back to me. I tried calling and after being on hold for one hour and a half, they hung up the phone on me. Sephora was not able to help me due to the fact that only Cashstar deals with the gift cards. Do yourself a favour and don't bother ordering any gift cards that deal with them. Horrible experience, horrible customer service. All they want is your money and won't help you with any issues.