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CashForUsedLaptop

3.3

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CashForUsedLaptop Reviews Summary

The company demonstrates a mixed reputation, with notable strengths in customer service and efficiency, as many customers appreciate prompt communication and smooth transaction processes. Positive feedback highlights their professionalism and willingness to explain price adjustments transparently. However, several reviews express concerns regarding discrepancies between initial quotes and final offers, leading to dissatisfaction among some customers. Issues with delayed payments, poor communication during the process, and additional shipping costs for returns also emerged as common complaints. Overall, while the company is recognized for its reliability and ethical recycling practices, significant improvements in transparency and customer support are needed to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
75
value
73
shipping
72
returns
55
quality
66
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Texas
1 review
0 helpful votes
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JZ Shah was very friendly and the process for selling my laptop was smooth and transparent. I would recommend to others!

Date of experience: January 6, 2022
New Jersey
1 review
0 helpful votes
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Pleasure to deal with.
January 6, 2022

This is a professional company, and in this case local to me, and was a pleasure to deal with. Their assessment of my laptop was transparent and easy to follow and understand. They gave me a fair and reasonable price for my laptop and I would be happy to deal with them again.

Date of experience: January 5, 2022
Florida
1 review
0 helpful votes
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Fast and easy
January 5, 2022

Great communication and service from the team, overall a great experience. Even when the quote and offered price were difference due to the device issues detected by there experts, they work with you on the value of the equipment, it is a fast and simple process. I will use their service again, I recommend this company.

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Fast Process
January 2, 2022

Overall process was very quick. Shipping label was emailed to me within a day, and they reviewed the laptops within 24 hours of delivery. Although I disagree with their assessment/value of the laptop, it was still easier than trying to sell myself.

Date of experience: December 31, 2021
Michigan
1 review
2 helpful votes
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They ask you to send in your laptop, and they evaluate it. They told me they would send $50, but then after "review" (where they cited a single scratch on the side of my laptop and said the battery was "80%") told me they would only give me $10. They then linked this website and asked me to give a 5 star review for an additional $10. So that's what I did. That is what they offered and this review is my acceptance of their offer, which is now legally binding.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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CashForUsedLaptop.com provided a positive experience while working with them. I sent in 5 Dell laptops, and while we did revise my original order to correctly reflect the laptop conditions, I am satisfied with the offer, and especially the prompt communication and replies I got from their customer support specialist, JZ. Would sell to them again.

Date of experience: December 22, 2021
New York
1 review
0 helpful votes
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Good trade-in experience
December 23, 2021

Easy process, clear explanation of pricing adjustments after inspecting my trade-in and very responsive communication!

Date of experience: December 22, 2021
New York
1 review
0 helpful votes
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Great Service
December 22, 2021

The service is fast, easy, and reliable. The team communicated quickly and helped you understand the quotes and devices situation. Although the initial quotes and offered price was not the same, but the team help explained the issues thoroughly. Overall, I recommend the service if you ever need to sell your laptop.

Date of experience: December 21, 2021
Texas
1 review
0 helpful votes
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Quick and easy
December 20, 2021

I appreciate this website for making it as easy as possible to sell my laptop. I was having trouble selling it through Facebook Marketplace and various pawn shops, but this site was able to take it off my hands and offer some compensation in return.

Date of experience: December 19, 2021
New York
1 review
0 helpful votes
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Quick payout
December 18, 2021

Fast payout after my laptop is delivered. The estimated price make sense according to the condition and they actually pay higher than other shops.

Date of experience: December 18, 2021
Utah
1 review
0 helpful votes
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Simple process
December 17, 2021

The process is very simple. I like that they send you a prepaid shipping label so it's no hassle and no cost to you.

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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Simple and easy
December 16, 2021

Very efficient when responding to emails and very simple process, was very happy with the whole experience

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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Transparent
December 15, 2021

The process was quick and easy. Submitted a request on the website and received the shipping label in my email. Shipped it out and received revised payment terms in a few days.

Date of experience: December 14, 2021
Illinois
1 review
0 helpful votes
Follow Seung L.
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Job Well Done!
December 15, 2021

I was helped by JZ Shah; and he did a good job following up with me and making sure I was satisfied with the deal. They must be busy, however, because it took several more days than what I was told initially to get the offer.

Date of experience: December 13, 2021
TW
1 review
0 helpful votes
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It's fast and candid.
December 15, 2021

They did a thorough-out test within one day of receipt and replied to me with a detailed condition report and a renewed appraisal. I am actually convinced that's a fair offer after reviewing the condition report. I appreciated their candidacy.

Date of experience: December 13, 2021
Ohio
1 review
0 helpful votes
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Transparent
December 11, 2021

This company is great. They gave me step by step instructions on how to send my laptop and was open to communication along the way.

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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Good service!
December 10, 2021

I traded in my very old HP laptop. Very professional service and nowhere else would accept my laptop except here. Really appreciate it.

Date of experience: December 9, 2021
Virginia
1 review
0 helpful votes
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Easy and straightforward
December 10, 2021

First time doing something like this. The customer service team was there every step of the way to answer any questions I had.

Date of experience: December 9, 2021
Illinois
1 review
0 helpful votes
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Seller
December 9, 2021

Great service and communication!
Would for sure sell to them again!
Fair pricing.
Fast email response.

Date of experience: December 9, 2021
California
1 review
0 helpful votes
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Great!
December 8, 2021

Once they got the item, they were honest of their opinions of the order and sent out an email. In my case, I missed their initial email and they sent out a follow up email. Will use then again.

Date of experience: December 8, 2021

From the business

CashForUsedLaptop.com is a one-stop solution to sell or recycle your laptops, tablets, and phones. Our mission is to help extend the life of your laptop to minimize e-waste. We aim to aid used laptop users find an ethical and easy way to dispose of gadgets by becoming the recycling hub for them.
CashForUsedLaptop.com wants to create opportunities for laptop and computer users to reduce their carbon footprints. We want to become the go-to place for laptop users to sell used laptops and computers. And in the process get rewarded with cash for leaving behind a cleaner planet.


cashforusedlaptop.com
Trenton, NJ, United States