Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of CashForUsedLaptop

CashForUsedLaptopReviews 110

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CashForUsedLaptop?
grey stargrey stargrey stargrey stargrey star

CashForUsedLaptop Reviews Summary

The company demonstrates a mixed reputation, with notable strengths in customer service and efficiency, as many customers appreciate prompt communication and smooth transaction processes. Positive feedback highlights their professionalism and willingness to explain price adjustments transparently. However, several reviews express concerns regarding discrepancies between initial quotes and final offers, leading to dissatisfaction among some customers. Issues with delayed payments, poor communication during the process, and additional shipping costs for returns also emerged as common complaints. Overall, while the company is recognized for its reliability and ethical recycling practices, significant improvements in transparency and customer support are needed to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
75
value
73
shipping
72
returns
55
quality
66
This company does not typically respond to reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Megomi g.
Unfollow Megomi g.
Share Review
Report Review

Service
September 10, 2023

Great customer service when I needed help with a return. Glad to have good customer service to make me feel happy

Date of experience: September 9, 2023
New York
1 review
0 helpful votes
Follow Ciara R.
Unfollow Ciara R.
Share Review
Report Review

Easy and worth it
September 9, 2023

The process was easy and efficient. They are quick with responding to your concerns or questions and they seem honest.

Date of experience: September 8, 2023
Missouri
1 review
4 helpful votes
Follow ROV U.
Unfollow ROV U.
Share Review
Report Review

RIP OFF!
August 30, 2023

On their website they offered us $70 per laptop for "good condition" units. These were near mint. Once they received them from us, they made us an offer, they only offered us $25 ea. Saying they showed signs of use. They also said that the units were defective due to only having 62% of battery life left. It was never mentioned in their offer that this would be the case. They said we can send them back if we paid the shipping, which was going to cost $28. Don't send any laptops to these shysters!

Date of experience: August 30, 2023
Georgia
1 review
0 helpful votes
Follow Sly A.
Unfollow Sly A.
Share Review
Report Review

Used laptop
August 27, 2023

Good pricing for used laptop. So quick & simple for the shipment. Answer the phone quick & helpful with answering questions.

Date of experience: August 25, 2023
New Jersey
1 review
0 helpful votes
Follow Wade B.
Unfollow Wade B.
Share Review
Report Review

Great service. Satisfied with revised offer and timeline. Will use them again to sell my used gadget

Date of experience: August 22, 2023
New York
1 review
0 helpful votes
Follow Delvisis V.
Unfollow Delvisis V.
Share Review
Report Review

Nice and helpful
August 16, 2023

Took care of my order in a timely manner. They are very professional and they keep you updated along the way with your order

Date of experience: August 15, 2023
Wyoming
1 review
2 helpful votes
Follow Ruli W.
Unfollow Ruli W.
Share Review
Report Review

Shady company. Offers one price and then gives bogus reasons for paying a different one. Also pays 15 dollars for 5 star reviews on here and trust pilot, which is a violation of terms of service. Would not recommend.

Date of experience: August 15, 2023
California
1 review
0 helpful votes
Follow Ryan H.
Unfollow Ryan H.
Share Review
Report Review

Great service
August 15, 2023

Great service with contact. No shipping costs. Online support. Does as is advertised. Nice people. Great service

Date of experience: August 14, 2023
Michigan
1 review
0 helpful votes
Follow Kyle S.
Unfollow Kyle S.
Share Review
Report Review

Easy Peasy
August 13, 2023

Very simple and fast process. Agreed upon a fair revised price and was paid the same day through paypal.

Date of experience: August 11, 2023
Massachusetts
1 review
0 helpful votes
Follow Ziggy E.
Unfollow Ziggy E.
Share Review
Report Review

They were very personal and responsive through every part of the process. They also gave detailed responses and make the whole process easy, smooth, and personable.

Date of experience: August 8, 2023
Rhode Island
1 review
0 helpful votes
Follow BRIANNA A.
Unfollow BRIANNA A.
Share Review
Report Review

Easy
August 3, 2023

Made it easy to sell my laptop and gave me a fair price. They communicated well and responded quickly.

Date of experience: August 2, 2023
Colorado
1 review
0 helpful votes
Follow Jake M.
Unfollow Jake M.
Share Review
Report Review

Excellent communication throughout the process and very easy process throughout. Would definitely recommend

Date of experience: August 1, 2023
Alabama
1 review
0 helpful votes
Follow Monika S.
Unfollow Monika S.
Share Review
Report Review

They were SO easy to work with. I would recommend using this company to sell your electronics without hesitation. The process is quick and easy and it is FREE to ship your item. They stay in touch via email and text, so you always have an open line of communication.

Date of experience: July 26, 2023
Utah
1 review
0 helpful votes
Follow Emily B.
Unfollow Emily B.
Share Review
Report Review

Very easy way to recycle your old laptop and make some extra money. Communication was prompt and clear. Shipping with ups was free and hassle free.

Date of experience: July 11, 2023
Texas
1 review
0 helpful votes
Follow KC K.
Unfollow KC K.
Share Review
Report Review

CashForUsedLaptop was a wonderful site. I got a confirmation call imediately and placed my laptop in a box and dropped it off at UPS. A week later when it was revived I got a confirmation text and the amount I was supposed to receive. It was a see me less process and easier than getting a quote from a local shop. Made my life a lot easier. I would do this again.

Date of experience: June 30, 2023
Texas
1 review
0 helpful votes
Follow Trey D.
Unfollow Trey D.
Share Review
Report Review

Very fast and reliable service. I had my label the day of my order and shipped in the afternoon. I was in contact with JZ the whole way and he replied fast.

Date of experience: June 8, 2023
Florida
1 review
0 helpful votes
Follow Josh T.
Unfollow Josh T.
Share Review
Report Review

Excellent service
May 21, 2023

Josh was very communicative and professional. He took the time to properly diagnose my cpu and give me a fair amount of funds for it pronto!

Date of experience: May 20, 2023
Delaware
1 review
0 helpful votes
Follow Janessa W.
Unfollow Janessa W.
Share Review
Report Review

Excellent communication by customer service. I received prompt emails regarding my order and payment.

Date of experience: May 2, 2023
South Carolina
1 review
3 helpful votes
Follow Darren U.
Unfollow Darren U.
Share Review
Report Review

FRAUD
April 29, 2023

Do not trust the 5 star reviews, they are paid for. After leaving my review, this company left multiple voicemails and e-mails attempting to bribe me with $25 more to change it to a 5-star.

They also claim on their website that they are BBB accredited. Check out Hummingbird International LLC on BBB. They are not accredited because they have an F.

As expected, this company was completely fraudulent in their schemes of appearing to offer more for your used laptop only to receive it and come back with bogus reasons as to why it's worth less than half of what their original quote was.

The laptop I sent them had sat unused for several years with maybe 10 hours of use on it and a missing battery, as it had died due to sitting for so long. That was made very clear in my initial communication with them.

Before sending, I asked for confirmation on my quote as I was actually sending them an 8th generation and only 7th was selectable on their website. I was told by Joshua that a revised offer for the newer generation could not be given until I took the time to pack it up and ship it to them.

They received my laptop on a Wednesday. Their website claims you will be given an estimate and paid within one business day of receiving. My e-mail I sent to them on Friday (after not hearing anything back for two days) was ignored and Monday morning they came back with a lowball offer three business days later.

Not only was that revised offer less but it was less than half of what I was quoted for the older generation because of an "expired warranty" and "major marks or damage." Of course this laptop had an expired warranty, it was made in 2018. It had one tiny superficial scratch on the lid and not a single other sign of usage.

Not only that, but after being informed of their new offer- the new quote on their website for that laptop model miraculously dropped in value by a substantial amount. This is a total bait and switch operation, if you still choose to deal with them be prepared to fight tooth and nail to make it anywhere near the first offer they give.

Date of experience: April 29, 2023
Ohio
1 review
1 helpful vote
Follow Hezekiah S.
Unfollow Hezekiah S.
Share Review
Report Review

-communication was timely and they were very professional
-the "offer" was less than the "original quote" but everything was explained in detail and they provided pictures as well so I could understand why they chose to adjust the prices.
-I recommend selling in bulk here. There is an 80% chance you will not like the "offer" once they evaluate your tech if you are only selling one item.
-overall awesome customer service and fast payout! Give it a Try

Date of experience: April 28, 2023

From the business

CashForUsedLaptop.com is a one-stop solution to sell or recycle your laptops, tablets, and phones. Our mission is to help extend the life of your laptop to minimize e-waste. We aim to aid used laptop users find an ethical and easy way to dispose of gadgets by becoming the recycling hub for them.
CashForUsedLaptop.com wants to create opportunities for laptop and computer users to reduce their carbon footprints. We want to become the go-to place for laptop users to sell used laptops and computers. And in the process get rewarded with cash for leaving behind a cleaner planet.


cashforusedlaptop.com
Trenton, NJ, United States