CarvanaReviews 538

Broken head light lamp mount... faulty alarm system, frayed serpantine belt, battery was leaking acid, battery connection cables frayed by rodents and corroded... which told me the car was sitting somewhere for a long time. The body paint and clear coat was blemished throughout the vehicle, the tinting on the rear window is peeling off... I cant get a 14 day car rental so I can have the body cosmetic work fixed because I am responsible for the covering the complete upfront costs of the car rental. After the the costs are paid then Carvana will reimburse me 400 dollars of the total costs. I will NEVER buy again from Carvana. Eventually they will get caught up with by the authorities... stay clear of Carvana. Nothing is a guarantee with dealing with them.

This company is a JOKE. They valued my 2013 Mustang for $300, yes three hundred lol. I called just to make sure there was no problem with the system, but they actually confirmed that saying that's the value we had for you. Needless to say that I sold it 2 weeks later for 8k.

I purchased a car from Carvana and less than 24 hours before delivery I was notified by them that there are two warning lights being shown and do I want to receive the car. I investigate the cost to rectify the warning lights and found cost repair was $1000. 00
Carvana would not pay the amount to independent Mini specialist.
I refuse the car and it was back on the market to sell to next victim that evening.
So much for the 150 point inspection.

I bought a Mercedes C class at the end of July. I love the car and the purchase was smooth but the car was delivered with white spots all over it. There was also a scratch that wasn't disclosed so there was a claim created for the scratch. I took the car to a car wash and the white spots are still there. They need to be buffed in order to come off. I added this to the claim with the scratch and it was denied. Now I have to pay out of pocket $200+ to get the car detailed. Very disappointed with how the car was delivered. I should not have to get a car I just bought detailed. Tried to reach out to Carvana with no help.

I am very happy with the entire... I am impressed with the customer service they solved my query within 1 working day.

I purchased a truck on Carvana that they described as a Ford F-150 Lariat Edition. When they delivered the truck, a week later than promised, it turned out it was an XLT edition, worth about $10,000 less than the truck they advertised. When I looked again at their ad, the outside photos were blurry (intentionally?), so the badge couldn't be seen that revealed the actual model. When I pointed this out they said "oh, sorry about that, would you like to return the truck?" Duh. After returning the truck, it took them over 2 weeks to return my money. Dopn't use Carvana, they will pull the bait and switch on you. I rejected their arbitration agreement, so if anyone wants to join in a suit...

I never never had this experince i buy a car with carvana they give me a date to deliver the car and they delay the deliver 3 times with many excuses finally they gave me another day but the car never came i call and after a least 20 min waiting they answer and made me wait for another 15 min finally this guy said i see in my computer your car deliver is delay 2 more weeks so i waist money i have to pay my bank for a loan i never use fot a car i never get and i lost my loan. I will never neverrecomend this company and i put zero stars it i can!

I purchased a car from Carvana without any issues so I thought. I was extremely happy wth the car til I drove it to California. On day 6 I was my way back to Las Vegas where I live and the car broke down. At this point I was in Barstow, California stuck. I called Carvana no help. I called SilverRock where they called me a tow truck. But here's the problem I live in Las Vegas, Nevada and I needed to get home. The tow was for me to take the car to the shop and see what's wrong not to fix what's wrong only to see what's wrong. So at the end of the day I called AAA and got the car towed to my home paid 620 dollars. I am still without a car I've tried calling Carvana again no help. I think it's crazy how they expect you to pay for a car you can't and don't drive. I asked to be compensated and was turned down. You have to do better I went from excited to fully irritated. It's been about 3 weeks I have not had a car Ubers and busses has been my transportation.

Carvana's inspection system is absolutely ridiculous! Apparently, they did not drive the vehicle more than 40mph or they would have felt the intense steering wheel vibration and the alignment was seriously off balance. The vehicle veered to the left. Under the hood, there were 10 missing rivets that keep the front cover down. The lights were attached with zip ties. I paid 52K on a 4runner TRD Pro, didn't mind the price because it's exactly what I wanted. However, with that price you would expect an honest, thorough inspection. Carvana was neither honest or thorough. I will never purchase another vehicle here nor would I recommend anyone else to. The only plus is they picked up the vehicle and returned my money.

I ordered a car on July 3rd from Carvana to be delivered in one week. They delayed the delivery 4 times and 1 month passed. Every week they called me at the delivery day, saying that the delivery was gonna happen that day, later I received a text message just 2 hours before the delivery, saying that the delivery was delayed again. This happened 4 times. The reason they gave me was that the car's rear bumper needed to be replaced because its paint got damaged for some reason they could not explain. There is no communication between their employees sitting in their room and looking at a computer with employees at the shop. Customer services didn't know where the car was at any point. They couldn't even call the shop and learn what was going on. The person I spoke to said he could only email them and call me back but he never called. At the end, they recommended me to pick another car and that car was delivered on time, on August 6th, without any issues. Also, I asked for a reimbursement for the insurance I had payed for a month, plus my commute to work every day for a month. They only gave me $350 discount for the second car I ordered, but they didn't reimburse me for the insurance I had to pay for the car I didn't even own. The amount of discount they made is not even half of the money I had to spent in last month. I needed to pay for Uber $35-40 every day to go to work and if I had to take public transport, I lost 1 hour on the way, every day. And I payed $330 for the insurance so my total expenses were around $1000 plus many hours spent on the way to work. I am really disappointed for the service I received. Delays can happen, I understand but they should have been honest with me with a realistic delivery day and make reimbursement for the money I lost because of their mistake.

Two years ago I bought a car from Carvana and it was an amazing experience. So I started to refer them to everyone I knew (at least 3 people I know also bought a car after presented Carvana to them). This week I tried to buy another car and they made it so hard (every time I sent a document they asked me to another) that I had to cancel my order. I am so disappointed.

I been waiting for a car the I pay $100 todo whenever became available I will be the first to know. Has been over of month and nothing any updates nothing! All the time the I been calling they don't have any info is waste of time!

We used carvana last March to buy our 2017 Jetta. Yes it the being of the covid crap but even with that they were helpful friendly and our Jetta price was lower then dealership would of given us
Oh and they paid for our registration and been in Vin inspection what other dealership dose that.

Carvana sold me a car that was already sold. I purchased a vehicle with Carvana on July 13th to be delivered on July 18th. My bank requested images of the title on the same day before theycould verify funding. I received multiple calls from Carvana representatives over the next few days saying that I needed to submit my bank method of payment or my delivery date would be pushed back; each time I explained my bank was waiting on Carvana. On July 17th, I received a call from Montel who said that my delivery date would need to be pushed back by no less than a week because they still hadn't received verification of my lender funding method. I informed him just like everyone else that my bank was waiting on Carvana. So, he looked into the matter and called back letting me know that the vehicle I purchased had been sold at an auction on June 30th. To make matters worse, I was only offered a $250 check for the inconvenience, if I kept a vehicle past the 7 day money back guarantee date.

I purchased a 2019 Jeep Trailhawk on 6/21/21, they were supposed to transfer registration. Placed in documents, called their agents, and even gave a copy to the delivery agent. They sent me a new tag that cost me an impact fee for new registration. I called and they sent me to DMV, DMV said no, because Carvana hasn't released in system. Ok, called carvana back, they claimed it was now released, waited 4 days and went back to DMV, no they haven't released. Grrr, so frustrating, considering the Jeep has been at dealer for a week of the three weeks of ownership. Their inspection process or inspectors missed a major exhaust leak, wtf? So just got Jeep back today and it's running fine, but really, an exhaust leak? When I asked what the noise was on delivery, agent said 4WD models are louder, BS. Long story short, I'll never do business with them again.
PS, both dealer and DMV said the same thing, no surprise for them, that's carvana.

Submitted a offer for a trade on our F150. Went to purchase a Ford Bronco Sport. It said I would get back $109 because of positive equity. Paid the $100 deposit to hold it then went through the process to purchase the Bronco. When it got to the part about the trade in it said my trade in is worth more than the vehicle I'm purchasing and to call them for the next steps. I call to be told they can't give a refund for the small difference and I would have to sell the truck to them then purchase the Bronco. Two customer service agents had to get in touch with someone higher up to confirm and were confused as to why they couldn't just do the trade.
This would make me have to pay $3,000 in taxes and registration fees instead of $600 because it's not a trade so I end up on the losing end. The Bronco was already over priced by $4500 from msrp. I even said to just give me less on my trade then. Nope wouldnt do it. They make it too difficult. I had better experience at car dealerships. One agent said the refund system is all messed up. I think it's because car values were so high in May that they bought so many vehicles from people they ran out of reserve. I've heard of people not even getting paid by direct deposit from them after selling a vehicle to them. They are very shady and really could care less if you buy from them. What's interesting is they have a recording while you wait on the phone that even says they will pay the difference on a trade in. Clearly false advertising. Don't do business with this shady company.

Worst experience ever there is no urgency they do not respect the customers time! I would never do business with them again!