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Carter's

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Carter's Reviews Summary

Carter's has a rating of 2.1 stars from 361 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Carter's most frequently mention customer service, order online and next day. Carter's ranks 272nd among Baby sites.

service
59
value
49
shipping
45
returns
32
quality
42

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Argentina
4 reviews
13 helpful votes
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Pretty good
July 13, 2017

I like their clothes although they haven't lasted as long as Old Navy or GAP equivalents. Also had a terrible time ordering last Black Friday when my order was lost and when I went to reorder everything half of the stuff I had ordered was gone.

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Love them
July 15, 2017

I love Carter's clothing they are so cute and have great quality plus they always have amazing sales

Date of experience: July 12, 2017
Virginia
5 reviews
0 helpful votes
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For my grandkids
July 12, 2017

I use carter's webpage to get my grandkids gifts and savings I can't resist. Love the selection and the delivery of clothing and items are always correct. No issues from me.

Date of experience: July 11, 2017
Maryland
2 reviews
1 helpful vote
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Love Carters!
July 7, 2017

This is one of my favorite children's clothing stores. I love eating the rewards of course, having 3 kids makes it easy to rack up rewards. They can sometimes have some great deals, other times I find it's a little cheaper to buy Carter's brand items from Marshall's or Kohl's. But the quality is typically great, as is the fit.

Date of experience: July 5, 2017
Pennsylvania
5 reviews
1 helpful vote
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If your looking for things not sold in area store, or hard to find products, or just better products for different needs then Carter's just might fit that bill for you.

Date of experience: June 22, 2017
California
2 reviews
0 helpful votes
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Cute baby clothes
June 22, 2017

I ordered some cute dresses for my baby girl. My baby is a little "fat" & their clothes are kind smaller for her. Quality is OK, design is cute.

Date of experience: June 19, 2017
California
4 reviews
1 helpful vote
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I was not that much impressed with the quality, the best I can say is they are OK. Yes they look cute, but for the quality you get, a bit overpriced.

Date of experience: June 14, 2017
Iceland
49 reviews
95 helpful votes
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I love them so much and they are so personal and nice all the time and you will not go wrong shopping with them online... LOVE...!

Date of experience: June 13, 2017
California
5 reviews
2 helpful votes
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Cute but overpriced
June 13, 2017

Very cute clothes but most stores that sell carters are overpriced. I won't buy something that's overpriced

Date of experience: June 11, 2017
Tennessee
3 reviews
5 helpful votes
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Love them!
June 10, 2017

Will always shop quality retailers. Normally I look for when they go on sale. If there was a Carter's near me I would totally be in trouble, lol!

Date of experience: June 9, 2017
New York
4 reviews
2 helpful votes
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My baby's clothes
June 8, 2017

I've been buying the clothes from Carters ever since my MIL bought some for my baby. Their fabric is pretty good for their price and they do these sales so often that you get really good deals on them.

Date of experience: June 7, 2017
Washington
4 reviews
13 helpful votes
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My order went missing. Apparently Carters didn't ship my package so that UPS tracking associated with my order had been sitting as "Order Processed: Ready for UPS" for a long time. I contacted CS several times via both emails and phone calls. Some reps know what they are doing but many of them were horrible. Thanks to stupid Carters they didn't ship my order but the email notification about "Your order is ready to pick up!" was still sent out, I ended up with going to the store some extra times. And Carters don't care. If it was Gap.com they'll give me 10% OFF coupon to show their apologies (and they did when something inconvenient stuff happened to me). It was a mess, not cool at all.

Date of experience: June 6, 2017
Ukraine
2 reviews
3 helpful votes
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Good service!
June 2, 2017

I ordered clothers for my sone for three times from this store and all the time I was satisfied with the level of their service and the quality of a product!

Date of experience: June 1, 2017
Tennessee
4 reviews
0 helpful votes
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Good quality
May 25, 2017

Variety of many styles from infant to toddler, boy or girl. Great price also. Durable and pretty much stainfree if treated fairly quick.

Date of experience: May 22, 2017
Georgia
3 reviews
0 helpful votes
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The best
May 20, 2017

Carter's is one of the best clothing stores for babies - has everything you need. Very cute and affordable.

Date of experience: May 19, 2017
Canada
3 reviews
4 helpful votes
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I love Carter's for my two daughters. Especially the clearance racks. Everything washes and wears very nicely. They last a long time and are great quality. My kids love picking outfits there. They always have great sales and the staff are kind and helpful at all of the locations ive been

The only negative is sometimes the price point is a little high.

Date of experience: May 18, 2017
Texas
3 reviews
2 helpful votes
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Great
May 12, 2017

I have bought many things from Carters and have always been pleased! I highly suggest it to all my expecting mothers!

Date of experience: May 11, 2017
Canada
2 reviews
0 helpful votes
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Mother of 2
May 12, 2017

Always a great experience. Im always able to find what i need without a problem, love the clothes they have to offer.

Date of experience: May 10, 2017
New York
2 reviews
0 helpful votes
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Freaking Awesome
May 12, 2017

So many varieties and designs are available exclusively for kids. I cant thank them enough for the wonderful collections. I spend more time in this site!

Date of experience: May 9, 2017
Canada
4 reviews
10 helpful votes
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All about babies
May 9, 2017

Love it
I don't have children but plenty friends with babies
Love to go to Carter's the pricing is amazing for the great quality and Carter's has in mind the softness of your little ones.
Also doesn't hurt at all your eyes when you get in and see the soft pastel colors it's all softness and cuteness... what to look at first?... boy or girl?

Date of experience: May 9, 2017