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Carter's Reviews Summary
Carter's has a rating of 2.1 stars from 361 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Carter's most frequently mention customer service, order online and next day. Carter's ranks 272nd among Baby sites.
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I like the baby bodies carter's, i bought 3 and I would like to buy more the next time. I like the colour of the bodies and so cute.
Very disappointed. I paid extra $25 for a good reason, because I really need the package to arrive the next day. I can't receive the package the day after as we won't be in the US anymore. Give! Me! My! Money! Back! Don't buy from carter's online shop!
I got two orders cancelled. They won't tell you reason for cancellation. Waisted hours on their website, how messy process with filling it! First time they try to blame my bank for the possible payment decline, so I waisted more of my time on a phone there. No, it was merchandiser who canceled my order. Second time I waisted more time on a phone with their customer service to place my order and pay. So, same result, cancelled.
I suspect they might boil you to the point course don't want you to use discount code (first time registration 20% off)? Or there are many more reasons they are the worse service ever.
Placed the order on the Frenzy 2 days sale. My orders were over $500 and i have paid it by using Afterpay.
Next day i got an email requesting me to provide a 100 point of ID.
Even though i payed the amount by Afterpay who already did the 100 point of ID. They still want me to email them my IDs. Im not happy to forward my IDs to a third company group. And as a result of not sending it they cancelled the orders.
Never again. Spend almost 2 hours online to organised the orders
Love buying stuff for my son from carter's. Size always good. I always shop online. Recently bought from them
This dress is SO comfy and cute. It's super simple to throw on for a day on the go, or to dress up for an evening out! I can't wait to get it in different colors!
Such a nice experience it was. Great site for babies collection. I ordered the clothes. There is variety of range in kids ware. Awesome colors and pattern are available here.
I ordered items in store via online because they didn't have the sizes available I needed. They told me it's the same prices in store would be honored online. However when I looked at my receipt I saw that wasn't true and I was charged almost double. When trying to contact customer service they refuse to do anything about it
Its a really nice experience to buy kids clothes. The delivery of product is quite fast. The Collection of kids ware is just awesome. Lovely color combination and variety of kids ware is available here.
For my kids, I am always concerned for the good quality clothes. And this place is great fod kids shopping. It has great clothes. Their sizes are so accurate for new borns. Great customer support.
He quality is pretty decent for the cost. As for the customer service, hope and pray that you dont need to contact them, they are like robots and aren't looking to assist. The shipping takes forever/ My package going from VA to NJ took 2.5 weeks which shouldn't have taken more than 3-5 business days. Customer service kept saying check the tracking. DUH! Thats why im contacting you... Once my order was finally delivered, 2.5 weeks late they sent an email saying your package is delivered and acted as if im the idiot.
If you aren't sure of the sizes DON'T EVER purchase online. Once you purchase wrond aize they will not make changes for you or cancelled your order for you, you will have to wait for items to ship home then go return it on your own to the store or send it back to them. What's the point of shopping online for our convenience?
They say they send s birthday promotional code for kids, Never recieved any for 3 years, Yes I checked the junk folder too.
They said they are sending again. Never recieved! Poor customer service!
Bought 2 items one had to be returned to store another mailed. Went to lots of trouble to return those items for free. When got refund they charged me for shipping item back. Really? Horrible company. Have to call several times to get money back that should not have been charged.
I receive my package after 10 days so this is not expected and the quality of the product is awesome the reason why i upset is delivery is not on time.
Ordered a gift on the 8th of December and still don't have it! Called Cslustomer Service and was told "we're not FedEx. You need to call them to find your package." Really?! That's your idea of customer service? So much for the Christmas gift I ordered my niece! Heed the warnings and do. It ever order from this company. Lesson learned by me. Never again.
Had an awesome experience with Carters. Slight problem with order but customer support resolved it promptly
I placed the order on November 24th, and I have not received my package yet (20 days now). When I tried to contact them, it took forever to get someone on the line and finally after they responded they told me to track my package online (which of course I did already) and they also said that I should call the Fedex and find out where the package is. Me to call the Fedex and look where the package is?! What's wrong with u Carter's? I have been waiting for the order for 3 weeks, u took my money and now u r telling me to call around and find out what carrier has my package in possession. At this point, I don't need the package anymore, I just want my money back. Horrible customer service and care
Kristy and Kim help me solve a problem on a charge that was on my account from a mess up we're assuming! They fixed it immediately. Also I think it was Elizabeth who helped with my return when my phone malfunctioned. My order always fast and efficient when I order from carters. And now the customer service is amazing! No complaints
Don't ever order from Carter's. 5 days now and my order hasn't shipped yet. Tried sending them a message from their website, no reply. Tried the chat option, no agent available. Tried the calling them, being place on hold for over 30 minutes. Got tired and hung up. Sent them an email. No reply! Never ever again will I order from this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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