Carter'sReviews 361

Black Friday was my second time shopping online with Carter's. The first time I had my order shipped to the store and it took a whole month and when I got my confirmation email I went in and they couldn't find my order and ended up getting a call three days later to come back into the store and pick it up. Fast forward to Black Friday, it's been 5 days and my order is still in processing. I'm tryibg to call them and have emailed them 3 times with one response basically saying they are getting it ready now (yesterday) and the holiday has made things take more time. Well I still haven't seen any updates on my order and I checked my bank account which had the charge pending since I made my order and now the pending charge isn't even there. I don't know if they cancelled my order or what but I can't get any reliable communication from them and I wish they would just prepare better for the holidays if they know this is going to be an issue. But from my past experience and other revoewers it seems this is their norm. Who knows if I'll even get my order, and if I do if it'll come before Christmas.

I ordered gifts for a family member's baby shower. Carter's charged my card, but never shipped. Carter's Customer Service rep said they never received payment, which they did 3 weeks earlier. Then her manager (Mr Attitude), when pressed, came clean stating that Carter's received the order, took the payment, but just didn't bother shipping. To make matters worse, he said he would cancel the order and that we had to go online and generate the order all over again. Instead of following through with the original order, he had no faith in his own company and said he would rather refund the order. With so many better companies out there, why deal with this crap!

I'm shocked by the number of negative reviews for Carter's Online... I've had a totally opposite experience with this company.

I have nine - yes 9 - grandchildren and often send baby gifts. My "go to" gift for a new baby is a year of outfits - one in each age size - for the newbie. The items usually ship within a few days and I've only once had a delivery issue.

I recently ordered for a new baby and FedEx sent a delivery notice but the recipient had not received the gift. THIS IS A FEDEX ISSUE, NOT A CARTERS ISSUE. I called customer service at Carters, they sent out replacement items with expedited shipping the same day at no cost. Carters went above and beyond to resolve this issue! This is a great company with quality products at very reasonable prices.

I'll certainly continue to order from and be a Carters fan!

I frequently shop at Carter's but after hearing how one of your Employees spoke to another employee, I WILL NEVER COME BACK AGAIN. You have lost my business for good. I believe the employers name was Courtney and I will say she demonstrates poor customer relation skills and is frequently rude and impolite. Her attitude needs to be kept in check. I've spoken to a couple other customers and they said she was very impolite when assisting. We will no longer provide business to yours stores.

This is the second time that I have ordered from Carter/Oshkosh the clothing are of very good quality but when it comes to delivering of the order that is where they fall down. The order delivery statues keeps changing. When I've ordered the items it has been for a special occasion which now with the new delivery time has missed the special date that I was ordering the items for. When I made the order I view the delivery date that would have arrived in good time. This is the 3rd time that this delivery date has been changed. Carter/Oshkosh you need to do something about your shipping department as this will be the last time that I order anything from you. Not Happy at all and very annoyed that the delivery was not made on time for the special occasion. Thank you very much for that.

This is the second time that I had placed an online order and this is the second time for terrible customer service and never arriving products.
I am beyond disgusted at the response " ma'am there's nothing we can do, it's out of our hands. Seriously Carter's, that's your response to your customers?!?!?!? Absolutely terrible!
Also, if FedEx is the root of your problems, then why don't you get an different logistics company. For God sakes, stop blaming everyone else and take some responsibility for your cs and products!

I honestly hope my recorded phone call gets into someone's hands that respects customers and wants to make things right. If I hear "Ma'am, there's nothing I can do, I apologize, but it's out of our hands, shipping is 3 to 7 business days. I'm going to blow my top!

Ever since the carters closed near me. I ordered online 3 times. Within those 3 times it after the items shipped my expected delivery date changed. 1st time it changed 5 times the 2nd time it changed 3 and currently i received another email stating my item been rescheduled again this is the 4th time. What makes me mad is i paid for 3-5 day shipping each time. So why do i get my items 3 or 4 weeks later? Customer service seems not to have any answers nor will they refund my shipping. Im so done with carters.

Just before mother' day 2018, I purchased several items from oshkosh/ Carters. I decided the best way is to purchased door busters. One of the items in my purchased was a skirt for $18.00 but it was buy one get 2 free. I continue adding other items to my basket and forgot to choose 2 extra colours of the said skirt. When I realized I sent an email, no reply. I'm still waiting on that email anyway the order arrived at my cousins address and she shipped it to my address. I immediately called customer service and notified them of my missing order. She is to let me know my two weeks deadline had pass and she cannot do anything about my order. I explained to her that at check out my order was still showing the item as buy one get 2 free, she said the company would send two even if the customer didn't choose. I even went further to say I sent an email as soon as I realized I didn't choose 2. This customer service lady just want me off the phone. She just keep saying I cannot do anything, it's too late. But I did sent an email with no reply. She offered a coupon on next order I was so pissed this was my first time buying from this company and I was extremely disappointed. And that particular skirt and others like it sells for basically under $5. A big company like this should do what is right. If the customer forget to choose then send 2, if that's what is offer. Feeling disappointed

I love their styles for babies, and the quality is good too. But sometimes I think the sizes of the clothes are not that exact.

Order placed monday after thanksgiving-my order was messed up several times. First part of my shipment was someone else's order. They could only refund me for one outfit because they no longer had the other. The second part of my order only contained 1 of 2 outfits. Another reshipment was sent- that order was lost in the mail! When I called to find the location of the outfit they said I was no longer able to order that outfit but could only issue a refund. After 3 phone calls with customer service and 3 out of 4 orders received, I only ended up with two of the four outfits I originally ordered. As a first time mom I was very excited to use carters.com, but after this, I am extremely disappointed in the unreliability and inconsistency. The only thing they offered for me was 30% off my future order. I do not have any trust in ordering from carters.com again.