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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Car Shield has helped me to be able to get repairs made to my vehicle that, without their assistance, I would not have been able to afford on my own. I am self employed and extremely dependent upon my vehicle!
I was warned after signing my contract of lawsuits from you'll not approving claims and now I'm experiencing it myself smh I was mislead when I signed my contract never told certain things
Kentrell, we understand how concerning this experience has been and appreciate you taking the time to share it with us. Coverage is determined by the terms outlined in your contract, and upon further review, it appears the claim was denied based on the information submitted by the repair facility and the service records that were requested.
Please know that every claim is carefully reviewed to ensure it’s handled fairly and accurately. If you’d like to discuss your claim or coverage in more detail, please contact our customer service team at 1-800-587-4162, and one of our representatives will be happy to assist you.
Went for service for cv joints and a/c. This service was done at a listed carshield service center. They would not cover the a/c repair diagnosis to fix the problem only repairs after diagnosis which was a cost of $300 dollars. Nor did they cover complete cost of the cv joints. Repair cost me $500 dollars not the $100 dollars they advertise.
Kevin, we appreciate you sharing your experience and understand how that situation could be frustrating. After reviewing your claim, the CV joints are not listed for coverage under your contract. The out-of-pocket costs you experienced were related to part prices from the repair. If there were differences in diagnostic charges, the repair facility may not have reported those details to our claims department.
We’d be glad to go over your claim with you to make sure everything is clear. Please contact our customer service team at 1-800-587-4162, and one of our representatives will be happy to review the details with you.
They were so concerned as a company to me n sympathetic to me losing work offered to cover one month payment until I can figure something out! Very good people experience
Sharon, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I have used Car Shield benefits several times. The customer service, and benefits have been very helpful. The timing of the approvals and the invoices paid out have been satisfactory, and reasonable, helping me to have safe transportation at minimal cost.
Princess, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Phone calls from another organization are saying that Car Shield settled a lawsuit for 10 million dollars for not paying their claims, and that repair facilities are no longer excepting Car Shield. I am aware that the lawsuit was settled. I called both repair facilities we use for work on our Ford 350 super duty pickup, and they told me they have not had any problems with Car Shield. My conversation with your representative was about this settlement and to make sure you're a legitimate organization. The other companies are calling people and indicating that the Security and Exchange Commission has identified Car Shield as an illegitimate organization. I do not believe that to be true. We have not had to file a claim but feel if we do your organization will be there to help cover that cost.
Rick, we appreciate you taking the time to share your experience and for verifying the information directly with your repair facilities. We encourage all customers to be cautious of scam calls or misleading claims made by outside organizations. Our team is always here to answer questions and review your coverage for clarity and peace of mind. If you ever receive a suspicious call or need assistance, please contact us directly at 1-800-587-4162.
I took my car to the dealer for an engine light that had come on. After 3 days I hadn't heard anything until car shield called to let me know what was going on. And it was car shield who continued to keep me updated. After 12 days I removed my car from the dealership and took it to another shop where the repairs were done and we had no problems with car shield paying.
Shirley, we’re so glad to hear that our team kept you informed and ensured your repair process went smoothly! It’s great knowing everything worked out once your vehicle was moved to a new shop. We appreciate you sharing your experience and are always here if you need anything else—feel free to contact us at 1-800-587-4162.
I've not only loved working with Car Shield since 2018, but so has the shops i used to work on my car. The NO HASSEL WARRANTY COMPANY!
Thanks for all you folks do!
Preston Lutley
Preston, thank you for your enthusiastic words and loyalty since 2018! It’s truly rewarding to hear that both you and the shops appreciate the service, and we’re proud to stand by our hassle-free coverage. We deeply value your trust and look forward to continuing to support you for years ahead!
They have good Representatives tht help people out cause thy help me out and I really appreciate it so yes if you don't have extra money and you on a budget this is where 2 go carshield I thank you's carshield
Valentine, thank you so much for sharing your wonderful experience and kind words. We're truly glad our team was able to support you while respecting your budget, and we're always here to help you whenever you need. Your appreciation means a lot and keeps us motivated to continue offering the best service possible!
My car towing experience went well; nice and respectable person came, and allowed me to ride along. However, I wish the CarShield Rep had told me that the dealership does not participate with CarShield. It was a lost for me; I had to pay out-of-pocket about $650.00... I probably would have had my car towed somewhere else?
Lois, thank you for sharing your experience—we're glad the tow went smoothly. We apologize for any inconvenience this has caused and understand how frustrating it can be to arrive at a dealership that doesn’t work with your coverage. Some repair facilities set their own policies, but we can help you locate participating shops before a tow. For future reference, our team is always here to assist and ensure your repair process goes as smoothly as possible. If you have any concerns or need guidance, please contact our Customer Service team at 1-800-587-4162.
Had an issue with my AC in my truck. I ask my mechanic if they could fix it, they said yes. They are all certified. I told them I had car shield, they said no problem. Pay The $100 deductible and we will get it done. Picked it up that day and saved $1300 parts and labor.
Vincent, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
I was very impressed with the quick response to my vehicles attention. The staff I talked to were friendly and paid attention to detail. Thank you for taking care of my vehicles needs.
Thank you, Theresa, for your kind words and for noticing the care we put into every detail. We're happy we could assist you so promptly and make the experience a positive one. Looking forward to serving you again whenever you need!
I called to find out if my Warrenty was still good and explained what my problem was and if it was covered. It was, I've called the dealership to see if they had a loaner car and they didn't have one yet. Still working on that part. Thank you for covering my truck.
We’re glad your repair is covered and you’re working with the dealership to get everything arranged. You can contact our team at 1-800-587-4162 to check if you’re eligible for rental coverage. We appreciate your feedback!
I called to find out if my Warrenty was still good and explained what my problem was and if it was covered. It was, I've called the dealership to see if they had a loaner car and they didn't have one yet. Still working on that part. Thank you for covering my truck.
My vehicle has been in and out of the shop more than 3 times for the same issue. I was informed by the shop that car shield wouldn't cover the repair because of warranty issues. Ended up taking the vehicle to the dealership and it's been there for about a week. Total time without my vehicle so far has been 1 month.
Jonathan, we understand how frustrating it is to be without your vehicle for such a long time. Please note that it’s up to each repair facility to decide whether they choose to accept CarShield coverage. Upon review, it appears we haven’t yet received any updates from the dealership.
Please contact our customer service team at 1-800-587-4162 so we can reach out on your behalf and help move things forward. We’re here to assist in any way we can.
I have not had an experience with CarShield in over a year. The last few times I had to have work done on my car in 2025, they denied me coverage for the services that were rendered, and it cost me over $2000. 00 in out of pocket expense
Lindsey, thank you for reaching out and sharing your experience with us. We weren’t able to locate your account with the information provided, but we’d really like the chance to look into this further for you. Please give our customer service team a call at 1-800-587-4162 so we can review your situation together. Please keep in mind that all claims are processed based on the specific terms and conditions of your contract.
My experience was exceptional, everything thing was handled with ease, every person I spoke to was very helpful and knowledgeable.
Thank you, Lorie, for sharing your exceptional experience with us! We're thrilled that our team was able to make everything easy and support you with helpful guidance. We look forward to assisting you again whenever you need—we’re always here to help!
If it is a covered part it seems to always be 'less' than the deductible.
Very 'limited' service centers accept Car Shield due to their delayed payment to their facilities.
Describing an issue to personnel often results in being transferred to additional representatives.
Curtis, we understand your concerns regarding deductible amounts, repair facility options, and communication during the claims process. We’re continuously working to expand our network of service centers and improve our response times to provide a smoother experience for our customers. If you’d like to review your coverage or discuss your claim in more detail, please contact our customer service team at 1-800-587-4162—we’re always happy to help.
She was wonderful a patient and knew her job well I am thankful that she was able to help and correct a transaction I had made. Thank you so very much.
Thank you so much, Geraldine, for sharing your wonderful experience! We're thrilled our team was able to assist you patiently and effectively, and your gratitude truly means a lot to us. We're here anytime you need support and appreciate you trusting us to help.
Pleasant and professional. Spoke with live agents who were courteous and knew how to handle my issues from the towing to the repairs.
Mercedes, your kind words truly brighten our day. We're grateful for the opportunity to assist you with skilled support and prompt service — thank you for trusting us every step of the way.
I called because I received a letter from Enhancer advising me my monthly subscription was increasing and I knew my account was with Car Shield and wanted to find out if Car Shield and Enhancer were the same or was my getting the letter a mistake. The lady I spoke with immediately told me, No, not at all Car Shield was separate from Enhancer. I said "Praise the Lord and hung up with a smile on my face
Mary, we’re glad you reached out to confirm and that our representative was able to clear things up for you. CarShield and Enhancer are separate companies, so it’s great to hear you got the clarification you needed. We appreciate you taking the time to share your experience and are happy to know it left you smiling!
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Cheryl, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.