On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Liked my new rep she was very helpful. I am glad she will be my rep from now on
All my answers was answered. Even telling me after I start my claim that when my car is finished with the mechanic. I only have to pay a $100 deductible
Tanja, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Very helpful concerned an listened to what I had to say and the matter was dissolve to my satisfaction.
Earleen, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
In approximately 5 years I've used CAR SHILD TWICE. THE SAVINGS HAVE recently equaled the total of the payments. Plus the security in knowing expense of repair is covered. NO BRAINER. CAR SHIELD HAS TREATED ME RIGHT. They did what they say.
Kevin, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Neither the sales person or customer service could tell me where in the Car Shield Agreement it states "Unlimited Mileage". I was told that a supervisor would contact me with that answer and I have not heard from anyone.
Marissa, we understand your concerns. However, there are a couple of sections in the contract, including the Declarations Page, that indicate the contract renews in monthly increments. If you have any further questions or concerns, please contact our Customer Service at 1-800-587-4162.
The best, nice professional people & well managed. The best part it was easy
Stevie, we appreciate the fantastic review and are glad we could be of service! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Great experience let me pay my bill after my due date due to my paycheck schedule
Anthony, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Excellent easy instructions to understand. Very polite. Very understanding easy to walk me through procedures.
Mark, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
The company's done much better with customer service than, say, a year ago, but there was a time lag in getting the inspection done. That said, it really saved me a ton of money.
Michael, we appreciate the time you took to leave a review. We are always working on providing better services each day to ensure a better customer service experience. Please give us a call if you need anything else!
Very easy. Dealership made initial contact and all was handled with no contact by me was necessary.
Philip, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
They were extremely helpful walked me through the process professionally and quickly and was very courteous. Took ownership in the problem and did a nice job doing so good she's okay That's what I meant to see you Don't forget the rabbit
Mike, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Car Shield contacted me to update my payment information... a quick and easy process.
Janice, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience with Car Shield has been awesome. My claim was accepted and my car was repaired shortly after it started leaking oil from the engine. Car Shield paid the claim without hesitation. I highly recommend anyone needing coverage to get in touch with Car Shield. Rest assured with the right coverage on your auto!
Benjamin, thank you so much for taking the time to leave us a review! We're so grateful for your continued support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
Well I would have to say that my experience has been stress free everything is taken care of my shop and the handlers at car shield at work great together got me an excellent transmission with a really good warranty and I just yeah best insurance I have ever and I will always have
Paul, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
First time filling a claim and was completely mislead...
Shannon, that is unfortunate to hear, and we apologize for any inconvenience this has caused. We're committed to ensuring you have a clear understanding of your coverage and the claims process. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
Quick response, agent called me to confirm that I knew the coverage that Car Shield was paying
Paula, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I had taken my car to Kia Service to get my air fixed, as it was blowing hot air. I was then advised several things required fixing on my vehicle. I then advised the servicer I had Car Shield. I called customer service and was advised the plan I had appeared to cover the details in question. Kia service worked with Car Shield and now my car is fixed. Thank you
Charmaine, thank you for your kind review! We're so glad you're happy with our service. Please let us know if we can assist you with anything else in the future.
The person I talked to was pleasant, professional and was very helpful.
Barbara, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
First and only time I used it and of course they wouldn't cover any thing
Sydney, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Your representative was very knowledgeable and helpful. It is always good to speak to someone who has a pleasant voice.
Issac, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Valerie, we appreciate your feedback! We're happy to hear that you're satisfied with our customer service. Please don't hesitate to reach out if you need anything further.