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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I only had one experience so far. What the dealer wanted for the repair vs. what Car Shield was going to pay for were far apart. I am disappointed currently.
James, thank you for the review, and welcome to CarShield! We're glad you chose us and look forward to providing you with dependable coverage. Your satisfaction is important to us, so if you have any questions or need help understanding your policy, please don’t hesitate to reach out—we’re here to help!
I just called with a question and I was given an answer that was satisfactory.
Nancy, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
NOT Good we had a dispute over what constitutes, part of the cooling system and every mechanic i talked to said the cooling fan assembly helped with the cooling.no where in the contract does it say the engine cooling fan assembly is not covered.
Leroy, we understand that the cooling fan assembly is an important component of the radiator system. However, unfortunately, it is not listed as a covered item under your current contract.
It’s important to note that your service contract is designed to outline what is covered, rather than listing every item that is not. That said, we understand how this can be confusing, and we’re here to help clarify any questions you may have.
You do have a strong level of protection, and we’d be happy to review the details of your coverage with you. Please feel free to contact our Customer Service team at 1-800-587-4162—we’re here to support you.
Greatly satisfied up to this point of my claim. Waiting on decisions after repair shop submits quote. Claim is still in process.
Laura, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Courteous, reliable and trustworthy easy accessible for service and resolve payment quickly. Their word is the same as their ads
Dorothy, thank you for your kind words and trust in our services—knowing we are reliable and hold to our promises means so much to us. We are always here to make sure your future experiences remain smooth and worry-free. Please don’t hesitate to reach out whenever you need assistance.
They have always been so helpful and professional. When I had credit card difficulties, the lady was so kind and patient. She helped me through the problems and set me up for the future. I truly appreciate your customer service.
Anna, thank you for sharing your positive experience. We’re truly grateful for your kindness in recognizing the team’s patience and support, especially during challenging moments. Your appreciation means a lot to all of us committed to providing attentive service.
It was only a change of address and I was able to do it on line with ease
Thank you so much, Alan! We're glad to hear that the website made updating your address quick and easy. If you ever need anything else, we're just a click or call away!
The lady I spoke with was so pleasant and nice. She checked for me and assured me the car part was covered.
Frances, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
My experience with car shield was amazing in the initial sign up process. What outstanding prices and coverage. Thank you for the service I will receive if ever in need of it covering my used 2018 Jaquar.
It was a great experience everything was explained to in detail.
Hi Willie, thank you for sharing your kind words. We're glad we could make everything clear and ensure you had a great experience. Your feedback means a lot to us, and we look forward to serving you again!
The service was great and the rep was very nice and friendly. She answered all my questions and was very helpful.
Thank you so much, Verdell, for sharing your positive experience! We're glad our team members were able to answer all your questions and make you feel comfortable. We truly appreciate your kind words and look forward to assisting you again in the future.
They took care of my problem but I had to pay for it as that was something you didn't cover just my luck. I pay 106.99 once a month every month and you wouldn't pay for it. The lady that talked to the dealership was ever so nice and she set everything up I appreciate her.
Donna, thank you for taking the time to leave a review. Upon further review of your recent inquiry, it appears the issues you contacted us about fall under routine maintenance, which is not included in your coverage plan.
You do have a strong level of protection, and many important components are listed under your policy. If you have any questions or would like to go over your coverage in more detail, please don’t hesitate to contact our Customer Service team. We’re here to help and ensure you understand all the benefits your plan offers.
Hi Harold, thank you for taking the time to share your experience. We're glad the information was clear and helpful for you—if you ever have more questions or need guidance, we're always here to support. Your confidence means a lot, and we look forward to assisting you again!
Not so good, with counter service. So I don't think I will deal with u all anymore, let me see how things go.
Gregory, after reviewing your account, it appears there were delays in extending the rental due to the repair facility not providing the necessary information required to proceed with the claim. We’re pleased to see that the claim has since been authorized for repair. If you have any further questions or concerns, please don’t hesitate to reach out—our team is here to assist you in any way we can.
Was very informative of everything, Answered all my questions, in great detail, everything i was to expect as I went along.
Very kind person and knew his job.
Thank you so much for your kind words, Sharon! We're thrilled to hear that you felt well informed and cared for throughout the process. It's rewarding to know our team made a positive impact—have a wonderful day!
Pleasant and professional experience. Car rental service was great
Thank you, Brooklyn, for sharing your positive experience. It means a lot to know the pleasant and professional service, along with the car rental, met your expectations. We're here anytime you need us.
AAMCO Amarillo said I owe 360 dollars. I think the guy is playing me for a fool at that shop. I was told $100 deductible but he sent me an invoice with extra charges. That never happened with my previous claim with CarShield. I called your customer service but you're closed. Please help
Everyone who I spoke with regarding my card break to renting a car very knowledgeable and helpful
Cynthia, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Wish my payments when a little lower after two years and not having to use it. But that's why I have it just in case I have anything go wrong
Neil, our coverage plans and prices vary depending on the age and mileage of your vehicle. We understand that the cost of parts and labor for vehicle repairs has been steadily increasing across the nation. This can place a significant financial burden on vehicle owners when unexpected breakdowns occur. Our range of policies aims to mitigate this risk by shielding your budget from the potentially high costs associated with these unforeseen events. Please don’t hesitate to contact our Customer Service with any questions or concerns, as we are here to help in any way we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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James, thank you for sharing your experience—we understand your disappointment, and it's unfortunate to hear the repair process didn’t meet your expectations.
When determining coverage amounts, we use a nationally recognized labor guide to ensure consistency and fairness across all repairs. However, it’s ultimately up to each individual repair facility whether they choose to follow those standardized rates, which can sometimes lead to differences in cost.
We are always working to improve our coverage options and processes to better serve our customers. If you’d like to discuss your claim in more detail or have questions about your plan, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We appreciate your feedback and the opportunity to assist you.