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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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CarShield has been very good at keeping me undated on the status on my car.
The Mechanic had no problem contacting the claims department. My car was ready a day. Carshield saved me money. Of something that would have cost me 2900. 00 Thank you Carshield. Best thing i ever did.
Car shield did not pay what I was expecting them to pay after I paid my deductible. I thought they were covering everything else, but they did not.
I spoke with Nick regarding replacement of my front brake calipers. I know pads & rotors are normal maintenance parts. He was very patient, walked me through everything and greatly calmed my worried mind. Replacement is scheduled, the service provider was very professional, clean organized shop. I do not anticipate any hassles
I'm a new customer called for service Once As of this time And very satisfied with the quick responce.looking forward to continue being a Customer.
Felt my transmission having problems, immediately took it to a mechanic for diagnosis and discovered transmission was slipping 3rd and 4th gear and needed work. Carshield cleared the work within 3 days and vehicle is currently being repaired. Loner car was supplied and allowed me to continue working without disruption. My claim still in the works, so far so good.
Thank you very much, Carshield.
The only complaint I have is it seemed that facility found some issues when completing the diagnosis on AC. Some things dealing with the cooling system that could have been fixed while they were already doing the job.?
Scott was very informative and personable. He made me realize how competent CarShield would be with their service.
Procedure seemed slow and all the work to determine the problem was not covered. I still had to pay a sizable amount.
Walter, thank you for your feedback. We understand it can be frustrating when the process feels slow and certain diagnostic work isn’t covered. We'd be happy to review your contract with you and provide a detailed breakdown of the costs related to your claim. Please don’t hesitate to contact our customer service team—we’re here to help clarify and support you every step of the way.
This was my first time using our policy so I thought it would be difficult. To my surprise it was quick and easy. No problem finding a repair shop and no problem getting the claim approved. In all, it took two days to get everything done. Very pleased with the whole process.
Gloria, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
As a brand new customer, I'm still in the mileage and days of waiting to reach the threshold where CS will become officially my representative in the event of my vehicle's mechanical or electrical behavior being inadequate.
Philip, thanks for your review, and welcome to CarShield! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
It was the best experience I've had they were fast and reliable I will definitely recommend them to family and friends
David, thank you so much for taking the time to leave us a review! We're so grateful for your support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
Got a quick tow on a holiday weekend. Unfortunately the shop is moving real slow.
Edward, thanks for sharing your experience! We're glad we could get you a quick tow, especially over a holiday weekend. We understand the wait at the shop can be frustrating, and while we don’t control their timeline, we’re here to support you however we can. If you need any help moving things along, feel free to reach out to us!
My engine had issues with the block and they pulled fine print to say since it was not a moving part they would not cover the repair
Alexander, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
I have CarShield on 2 vehicles. Both bad major claims in last month. They made the process smooth and easy and didn't try and nickel and dime my coverages away. Thank you for providing great service and coverages! Better than expected.
Thank you, Darrin, for sharing your experience. We're glad to hear the claims process was smooth and to have exceeded your expectations. We look forward to continuing to provide you reliable service whenever you need us.
It was good. The person helping me was very pleasant. I don't have anything else to say
Hi Linda, thank you for taking the time to share your experience. We're glad to hear our team could assist with adding a friendly touch—that’s exactly how we want every experience to feel. Please don’t hesitate to reach out if we can support you again in the future.
Sales people was great very helpful gave me a lot of details about the coverage and pricing
Alfred, thank you for your feedback! We're glad to hear our sales team was helpful and provided you with all the details you needed about coverage and pricing. If you have any questions, don’t hesitate to reach out — we’re always here to help!
Unfortunately a sensor went bad and it was not covered by my diamond policy!
Judie, thank you for reaching out. We understand there may have been some confusion regarding your coverage. After reviewing the claim, the notes indicate that the repair facility is recommending reprogramming the radar sensor, which is not listed as a covered service under your contract. If you have any additional questions or would like to go over your coverage in more detail, please don’t hesitate to contact our Customer Service team. We’re here to help.
You have always been there for me thank you so much can't say enough about you. Will not do without you
Thank you so much, Jennifer! We’re truly honored to be there for you and deeply appreciate your trust—that means the world to us. If there’s ever anything more we can do, don’t hesitate to reach out.
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Cindy, thank you for sharing your experience – we're so glad our team made a positive difference while you dealt with your truck trouble. Your kind words truly mean a lot to us and inspire us to keep providing helpful and reliable service every day.