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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Keep me advised if there is something changing with my plan.
My experience was very good.Your people were very helpful. I'm sorry you couldn't
Help me.
Deborah, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Was told I had bumper to bumper coverage First time I needed to use my coverage it wasn't covered. I needed work done on my exhaust and was told it wasn't covered So I had to put out $459 for a car I thought had a good warranty.
David, after further review of your account, it appears that no claims have been filed. We recommend having a repair facility call our claims department with a diagnostic before any repairs are performed to formally start a claim. We are always willing to go over your contract with you and explain the claim process. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Took our car to have air conditioning checked. It was a serious problem, going to be over $1000. I gave my CarShield papers to the young lady who checked us in. She called CarShield and the repairs were done in a few hours with my bill just the deductible of $100. So grateful I had CarShield.
Carol, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I called to see if I can get a rental because my car was in the shop. The customer service rep helped me thru the process and also seen my new address was not updated once again and updated for me. I always love calling car shield and receiving awesome customer service
Sarah, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Went for an alignment and turn out I had a whole lot of suspension problems!
John, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Cody, that is unfortunate to hear that you were not satisfied with our services. After further review, it appears a portion of the claim was denied per the contract terms. However, we did pay for the repair on the potion that was listed for coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
What I thought was minor repairs turned out to be major. One call tp CarSheild and done. My Jeep was completed the next day and CarSheild paid over $2500 in repairs!
Scott, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I filed a claim regarding engine problems. Even though my issue was not covered by my contract, the claims adjuster was very sympathetic to my situation. He pointed out, in the contract, why my repair was not covered. He stated I did everything right, in regards to maintenance on my car, and filing a claim before the car broke down. I had to buy a new car, with a new car warranty. In the event I ever need an extended warranty, I will consider CarShield again for my coverage. I will also recommend CarShield to others. Your customer service was top notch.
Jane, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Walmart missed putting in one number for the odometer reading and it went to carfax, impossible to deal with, which caused car shield to say the is an issue with the carfax report and they refuse to pay to fix my truck!
Chris, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
They will put language in the contract that will negate fixing your vehicle. Car warranties are not worth the expense and hassle.
David, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I chose to cancel my coverage for the time being due to having other coverage and significant medical bills. Associate was very helpful and understanding. I will be back with Car Shield when my other coverage expires
Tamra, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
From start to finish job and payment done quickly & efficiently
Geraldine, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Unable to get a rental car, while my car was in the dealership for repairs!🤔
David, after further review of your account, it appears on 10/11/2024 a rental was authorized for your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The claim process went very well. The representatives very thorough and well informed. The only issue I had was the fact I was on hold about 45 minutes.
Larry, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
Service attendant was courteous and prepared to address my concerns.
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Everything I needed to know was well handled; I didn't call about a repair i only needed to update my information
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had a card that had been locked by the bank- they told me how to reestablish connection
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Had a couple of questions to help me and she ask and answer them about my plan.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I didn't appreciate the misinformation during the early stages of claim approval process.
The repair shop was waiting for the claims department claiming that the necessary information was provided to the claims department to get the process moving.
I spoke with the claims department after waiting patiently for the process to get moving towards approval.
Unfortunately it wasn't until I registered my dissatisfaction on the claims department inquiry site before the claims department and the shop was on the same page.
Thankfully my vehicle is under going the necessary repairs.
I expect the remaining outcome will be more satisfying than the initial start.
Michael, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, thank you for your review. We are always happy to explain your coverage details with you. If you have any questions give us a call!