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Cars.com

3.0

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Cars.com Reviews Summary

Cars.com is a website that provides information and tools for car buyers, including reviews, comparisons, and pricing data.

This summary is generated by AI, based on text from customer reviews

service
38
value
35
shipping
16
returns
16
quality
36

We monitor reviews for authenticity

California
1 review
3 helpful votes
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Dealers Be ware
September 19, 2018

Dealers beware about signing up with cars. This company supports false reviews. If a person writes a bogus review against you, there nothing they will do to help resolve the issue.
My local sales rep was fantastic! However both personel in the "reviews department" were rude and unprofessional in their responses.

Everything stays on there website whether your a customer or not.

Date of experience: September 19, 2018
California
2 reviews
7 helpful votes
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The search engine of car
September 12, 2018

Fantastic site to find your dream car. I have used this site to find my vehicle. Sometimes, the information can be misleading. Overall, great service.

Date of experience: September 11, 2018
Illinois
1 review
5 helpful votes
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I send my information to car. Com then they have a counteract with som cars Deeler to sell your info to them and Chaking you credit with out your nalleg.
Today I seen hard inqary on my credit report from one of the chavey car deeler when I don't know my personal information was send to them. What I did I call the deeler and they advice me to countact cars. Com. Over all pleas I don't advice to give or trust this site. You need a car just go to aney car deeler that you chose.

Date of experience: August 15, 2018
Florida
1 review
2 helpful votes
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We bought a new Ford Escape from Parks Ford of Wesley Chapel. Our sales consultant, Paul Fuchs was very knowledgeable. Frank Lacey was very helpful with the lease problem we had with our Ford Explorer. The financing was taken care of with Vincent Ippolito. Each one of the staff was very helpful with the entire process and now we are the proud owners of a Charcoal Metallic Gray Ford Escape. Paul Fuchs was the best sales consultant we have ever had. The whole experience was "The Perfect Escape".

Date of experience: August 10, 2018
Washington
1 review
12 helpful votes
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I listed my car on cars.com and immediately started getting creepy phone calls and texts from scammers. The worst part is that cars.com had me enter my phone number but its not available for anyone viewing my ad. This means that scammers have instant access to this data. Most of the message asked if my car was for sale and how much I was asking. If they read the ad they would know this information. Instead they have my phone number and not much else. This site should be investigated or reported to the better business bureau.

Date of experience: July 25, 2018
North Dakota
1 review
1 helpful vote
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Great place!
July 24, 2018

Colonial ford and Michael ONeil provided excellent service with the purchase of our vehicle. The whole process was smooth as silk

Date of experience: July 23, 2018
Washington
1 review
4 helpful votes
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Don't understand how some vehicles categorized as hot buy, good buy, or
Fair buy. Seemingly, not really reflective of how competitively prices. Wondering if participating dealers free to assign these ratings?

Date of experience: July 6, 2018
Florida
1 review
0 helpful votes
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Great site to look for cars to buy we found our family vehicle on this site cars.com at Mullinax Ford

Date of experience: June 27, 2018
Washington
1 review
0 helpful votes
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Steve Smith is a excellent sales man and was every helpful would recommend to everyone! Great car lot!

Date of experience: June 2, 2018
Washington
2 reviews
7 helpful votes
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It provided great tools for getting a reasonable price for my 2014 Subaru as a trade in and the 2015 Audi I purchased for my daughter. Wise choice for the detail oriented car buyer out there.

Date of experience: May 28, 2018
Oklahoma
1 review
7 helpful votes
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I set up an account on Cars.com to sell my vehicle. I didn't want to pay $25 in order to have the "better" package. The free option allowed my vehicle one month of Advertise time. I was okay with that. But I couldn't get my photo's to upload, and I only had 12 views.
The worst thing I faced was that the only "Bites" I got were from SCAMMERS. I don't know if paying for the package would have made any difference in who was able to view my page, but I do know, Posting on this website was a complete waste of my time.

Date of experience: April 19, 2018
Florida
1 review
0 helpful votes
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Thanks to Sandra and Bill, I have a nice Nissan Rogue and they are very genuine as well. Bill also helped me with replacing my tag, not only that, he gave me an extra key! I am very thankful for the service Grant Motors provided to me. Thank you!

Date of experience: April 11, 2018
Norway
2 reviews
9 helpful votes
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After having my posting up for a week it only had 13 views. Facebook marketplace was close to 200. Cars.com was the only posting I made including my phone number, and I received multiple robo calls from shady businesses about wanting to help me sell my car or "leave a message if you want to list an ad". So not worth it!

Date of experience: April 10, 2018
Texas
1 review
1 helpful vote
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As a senior person, I havent or doesnt trust many people,
Especially car Salesmen. Ive purchased my last four cars from Anthony McGee. And I found him to be the kindest and most honest person Ive dealt with. I trust him for advice outside of buying cars because I believe he is trustworthy.
I feel very blessed to know Anthony.
Emily Mathis
*******@sbcglobal.net

Date of experience: March 30, 2018
Arkansas
31 reviews
142 helpful votes
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I found this site by a pop up on my computer. Thought I'd check it out. Liked it the second I saw it, but I cannot stand the default settings. Good site.

Date of experience: March 15, 2018
New Hampshire
3 reviews
5 helpful votes
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Best Car Buyers Guide
March 15, 2018

We found Leo at Nashua Hyundai. He sold us our 3rd Hyundai. Great guy gave us all the tips to save as much as possible on our 2017. All 3 cars are still on the road, 2000, 2008, and 2017... you can't beat that kind of reliability!

Date of experience: March 13, 2018
Texas
1 review
7 helpful votes
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I posted my car & in the 1st few days had at least 7 hits, all fraudulent buyers. I had 0 REAL buyers & it's been posted for a month. These scammers are persistent & you're not sure at 1st so you spend a lot of time with each contact (time wasted). I complained to admin of this site & they just didn't care that they are being used for this purpose. They had a link to click for fraud warnings but when you click on it you get no info, just takes you back to the site sales. There are many different types of scams & they should not only be warning us but if we get messages from scammers through their site they should be blocking them & they don't. Very disappointed! I put a sign on my car & sold it in a week.

Date of experience: February 15, 2018
California
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE!
January 23, 2018

I bought a 2015 Kia Optima and helped by Anthony Samurio@ STG Auto in Montclair, CA. Whom dedicated his time and effort to make it possible and affordable to receive this car! First time buyer, and couldn't be any more happier!

Date of experience: January 22, 2018
Wisconsin
1 review
0 helpful votes
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Tri city auto sales
January 19, 2018

I bought a 2015 Toyota corolla. They were fast and very friendly and I got a good price and I would go back when I need another vehicle

Date of experience: January 19, 2018
Tennessee
1 review
0 helpful votes
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I would recommend Rick hendrick Chevrolet and the Sales associate Al nesbit to anyone looking to purchase a vehicle in the future, made my car buying experience enjoyable and painless. Got the right vehicle at the right price. Thanke Al.

Date of experience: January 12, 2018

From the business

Cars.com provides consumer information on purchasing new and used cars.


cars.com
Founded in 1998
Chicago, IL, United States