logo

CarParts.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of CarParts.com

CarParts.com

2.2
carparts.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

CarParts.com Reviews Summary

CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.

service
450
value
425
shipping
456
returns
343
quality
380

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Sweet T.
Unfollow Sweet T.
Share Review
Report Review

Awesome
July 14, 2018

They were the ONLY place that had my drivers side mirror to match my car, everyone does not have black side mirrors people, I have chrome and they had them about to order another part soon.

Date of experience: July 14, 2018
California
1 review
0 helpful votes
Follow Terry s.
Unfollow Terry s.
Share Review
Report Review

They sent my order to the wrong place an they sent it back an now I have to water 3or 4 day to get my money back they didn't have to water on there money I will not order from them again I called summit an got my part in to days

Date of experience: July 13, 2018
Minnesota
3 reviews
0 helpful votes
Follow Sabrina R.
Unfollow Sabrina R.
Share Review
Report Review

Perfect A++
July 14, 2018

The Part was perfect and arrived Fast. I will order from them again. I highly recommend using carparts.com A+++

Date of experience: July 13, 2018
Minnesota
1 review
0 helpful votes
Follow Shane C.
Unfollow Shane C.
Share Review
Report Review

Overnight shipping
July 13, 2018

I was charged $27 for overnight shipping on Friday afternoon at 10 minutes after 1 I have been informed that I'm not going to receive my package for three more days which would be on a Monday. I paid for overnight shipping because I needed it on Saturday, when I called the call service center to complain they said that I should have received a pop-up menu stating that there was a cut-off time on all of the overnight shipping orders and charges. I never received any such pop-up menu as I made this order on my phone.

Date of experience: July 13, 2018
New York
2 reviews
3 helpful votes
Follow Alex T.
Unfollow Alex T.
Share Review
Report Review

Perfect
July 14, 2018

Very rapid delivery. Perfect parts pack very well. Beyond excellent prices. A no-brainer. I'm staying here.

Date of experience: July 13, 2018
North Carolina
1 review
0 helpful votes
Follow Dawn P.
Unfollow Dawn P.
Share Review
Report Review

Great service!
July 11, 2018

Stephen was helpful and patient to the point that I am probably going to use CarParts from now on when I need a part quickly and not going to rob me blind. Now I will see what happens when I get my part on Friday. Thank you

Date of experience: July 10, 2018
Colorado
1 review
0 helpful votes
Follow Jodie T.
Unfollow Jodie T.
Share Review
Report Review

Awesome site
July 11, 2018

I have ordered a couple times from Car Parts! Reasonable in price and delivery time is amazing! Will keep on using this site!

Date of experience: July 10, 2018
Texas
1 review
0 helpful votes
Follow Joaquin F.
Unfollow Joaquin F.
Share Review
Report Review

Fast
July 10, 2018

Looked for the steering pump everywhere locally. Cheapest I could find was 250 plus core charge. Here, there was no core and saved over 100 bucks

Date of experience: July 10, 2018
Illinois
1 review
0 helpful votes
Follow Shelby B.
Unfollow Shelby B.
Share Review
Report Review

Re: Scammers!
July 9, 2018

There is a guy name TJ and his so called supervisor Jessica are liars, they sell you parts and promise to deliver in 24hours for a sale. They then put the phone down when I called back upset. They are Scammers! They give you fake numbers to get your credit card signed. I was able to get my convertible fixed for 200.00 cheaper. Do not waste your time and energy. They need to be shut down immediately. I will be on the BBB next!

Date of experience: July 9, 2018
Washington
1 review
1 helpful vote
Follow Claude M.
Unfollow Claude M.
Share Review
Report Review

It was easy to order my direct fit parts, however i never did receive my 5% discount coupon. But with a 1 year warranty you really can't go wrong.

Date of experience: July 6, 2018
Illinois
1 review
1 helpful vote
Follow Shelby b.
Unfollow Shelby b.
Share Review
Report Review

It was simple no Hassel, we laughed and TJ had great rapport! I will always buy my parts from them! And great affordable prices :)

Date of experience: July 6, 2018
Michigan
1 review
0 helpful votes
Follow Les L.
Unfollow Les L.
Share Review
Report Review

Good Company
July 8, 2018

Taillight came on-time and piece worked fine. I am satisfied with your company. I will return to your if I need more parts.

Date of experience: July 6, 2018
New Jersey
5 reviews
1 helpful vote
Follow James J.
Unfollow James J.
Share Review
Report Review

I will not be using their service again not happy with performance of this business that's about the jist now for anyone to see this information I have to put in 100 characters

Date of experience: July 5, 2018
Illinois
1 review
1 helpful vote
Follow Robert l.
Unfollow Robert l.
Share Review
Report Review

Great parts
July 5, 2018

All parts showed up two days early and works as it should very happy cheap too site has bad reviews but looks like they are trying to fix problems

Date of experience: July 4, 2018
Maryland
1 review
0 helpful votes
Follow Dennis B.
Unfollow Dennis B.
Share Review
Report Review

Satisfied customer
July 4, 2018

My experience with car parts.com have been a great experience so far order two parts and both parts ship in a timely manner very satisfied with customer service and shipping Department
Thank you, parts
Dennis

Date of experience: July 3, 2018
Mexico
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

Not as advertised
July 2, 2018

I ordered a catalytic converter with manifold. The picture showed gaskets with the part. I called and it was confirmed that gaskets were part of the order. Recieved order with NO gaskets.

Date of experience: July 2, 2018
Minnesota
1 review
0 helpful votes
Follow Larry F.
Unfollow Larry F.
Share Review
Report Review

I had a great experience with Kenneth with Car Parts.com Online Chat group.
He helped me find the parts I needed, and then told me of a new customer promotional discount and then made sure it got in the system.
Great guy and very helpful!
Thanks Kenneth!

Date of experience: July 2, 2018
Washington
1 review
0 helpful votes
Follow Daryl B.
Unfollow Daryl B.
Share Review
Report Review

Parts arrived in a very short time and worked as advertised. Will order again from Carparts. Thank you again.

Date of experience: June 30, 2018
Utah
1 review
0 helpful votes
Follow Ron W.
Unfollow Ron W.
Share Review
Report Review

They were very helpful in making the order for a oil pan I need. I sure hope it is the correct one when it gets to me. I will make a review again when I receive it.

Date of experience: June 30, 2018
Georgia
1 review
0 helpful votes
Follow Randall H.
Unfollow Randall H.
Share Review
Report Review

2002 F150 tailgate
June 30, 2018

Car Parts had the tail gate that I needed and was reasonably priced. And the ordering was easy to do.

Date of experience: June 29, 2018

From the business

Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.


carparts.com
Chicago, IL, United States