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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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This is probably the 4th time ive orderd from carid and it has been nothing short of efficient. I am always able to get the parts i needed in a reasonably quick time. Also prices are VERY fair for what ive been looking for.parts are abundant fitting every need.
It was fine. The shipping was a bit pricey. It arrived on time and I was glad to buy this product. It was installed the same day. Thank you for the order and the price was reasonable when it was all said and done.
Dear Brian,
Thank you for your feedback. We're glad the product arrived on time, was installed quickly, and that you found the overall price reasonable.
We understand that shipping costs can be a concern, and we appreciate your insight. However, we noticed your rating was 2 stars. We value your input and would love to address any additional concerns you may have to improve your experience with us.
Sincerely,
Consumer Relations
The service is excellent just locate Your part place in cart and fill in the postage delivery rate Federal Express was my carrier and they even posted a photo at the entrance door some may ask for Your signature Getting edgy on the morning before delivery use tracking number at Federal Express and before you knowit they respond with the hours of delivery DON'T WORRY BE HAPPY
Dear Ruben,
Thank you for highlighting the seamless service and clear delivery updates that made your experience smooth and worry-free. We’re committed to making sure every part you need is easy to find and get, and your detailed feedback truly motivates us to keep improving. Rest assured, we’re here whenever you need friendly service with reliable results.
Sincerely,
Consumer Relations
The rep knew me and knew exactly what I needed. She was friendly, yet professional.
Dear Vikki,
Thank you for trusting us to support your needs so personally and confidently. We’re committed to providing the right solutions anytime you stop by and look forward to helping you again soon.
Sincerely,
Consumer Relations
What i wanted was available. Not an easy to find item but they had it. Fast on the draw delivery. Correct part good on the price plus instruction video on website.
Dear Dan
We’re thrilled to hear you found exactly what you needed along with the fast delivery and helpful video instructions. It’s great to know our sourcing efforts made your experience smooth. We look forward to providing more hard-to-find parts whenever you need them!
Sincerely,
Consumer Relations
Took longer than expected for exchanged. Even though part part was received by warehouse, exchange wasn't processed until the end of the 5th business day.
Dear Sengchanthra,
Thank you for sharing your experience and your patience during the exchange process. We’re committed to improving our response times and truly appreciate your understanding as we continue to serve you better moving forward.
Sincerely,
Consumer Relations
Dear Dillon,
Thank you for sharing your experience and for noting the condition of the part. We're ready to assist with your return and help find the right fit to get you rolling smoothly—please reach out to our team anytime. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Good good good good good good good good good good good good good good good good
Dear Joshua,
Thank you so much for your enthusiastic feedback! We're glad to hear you had such a positive experience, and if there’s ever anything we can do to make it even better, please don't hesitate to reach out. Your support means a lot to us!
Sincerely,
Consumer Relations
Dear Brandi,
Thank you so much for your kind words and for choosing us—it’s great to know your order arrived quickly and smoothly! We look forward to assisting you with your next purchase and strive to keep delivering a seamless experience every time.
Sincerely,
Consumer Relations
Dear Eddie,
Thank you for sharing your positive experience and confidence in our quality and variety. We’re glad the selection process was smooth and look forward to assisting with any future needs to keep you fully satisfied. Always feel free to reach out with suggestions or questions!
Sincerely,
Consumer Relations
I spend about $1,300.00 and they send me the wrong bumper. Their system change my car detail from GT to GTS and when I report it. They refuse to accept responsibility and wanted me to pay for the freight. The cost of the freight alone was going to cost me more then what I already spend. I even provided proof of their own customer service admitting their system had an error. However, their tech support would not help and all they offer was an RMA. Still, why would I spend more for the freight just to get not even half refunded. This company is not even on the BBB. Buyer beward!
Dear Jonathan,
We understand your frustration regarding the fitment issue with the bumper. Our records indicate that the part you ordered is OE-restricted and specifically replaces a certain part number associated with the GTS model. Also, we do not currently carry bumpers for the GT model. We regret any inconvenience, but we cannot cover freight costs or refunds for items ordered incorrectly.
We strive to ensure that our customers have a smooth shopping experience, and we regret that we fell short in this instance. We sent the return documents to your email on 5/19, and we would be happy to process your refund once the parts are returned.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Most items shipped next day. Received them within the week!
Dear Douglas,
Thank you for highlighting our fast processing and quick delivery—it means a lot to know our efforts make a difference. We're committed to keeping this level of service as you continue to rely on us for your projects and goals. Please don’t hesitate to reach out if there’s anything further we can do to serve you better!
Sincerely,
Consumer Relations
Got exactly tha part i needed had to put it together but that was part of it.
Dear Sed,
Thank you for your kind words about the tail light. We're glad you found the part you needed and appreciate your understanding as you assembled it. Looking forward to helping you with any future auto projects!
Sincerely,
Consumer Relations
Great service, perfect fitment. Priced good, cheaper than anytime else
Dear Iaith,
Thank you for sharing your experience, we're glad the fitment and pricing worked well for you. We appreciate your feedback and look forward to continuing to help with any future needs you may have. Please don’t hesitate to reach out if there’s anything we can do to make your next purchase even better.
Sincerely,
Consumer Relations
CARiD had a very good selection and the customer service was fantastic. The rim was delivered across the US in the expected timeframe and was in perfect condition when it arrived.
Dear Ron,
Thank you for your thoughtful words! We’re thrilled to hear that everything arrived just as promised and that the rim met your expectations. Hopefully, we’ll have the chance to help with your next project soon!
Sincerely,
Consumer Relations
Shopping was easy and the item was just like it was described.
Dear Phillip,
Thank you so much for taking the time to share your experience! We're thrilled to hear that the shopping process was smooth and the item met your expectations. Customers like you are what inspire us to keep doing our best!
Sincerely,
Consumer Relations
Found what I needed at a great price. Fast transaction and quick delivery.
Dear Jerrold,
Thank you for sharing your fantastic experience with us. We're delighted you found exactly what you needed quickly and at a great price—building that kind of convenience matters to us. We look forward to helping you again on your next visit.
Sincerely,
Consumer Relations
Dear Steve,
Thank you for your kind words and for highlighting our prompt service. We’re thrilled to know your order arrived quickly and we look forward to assisting you again whenever you need us.
Sincerely,
Consumer Relations
Delivery was quick and all parts were as ordered. The price was right. Silverado is back running smoothly again.
Dear Jean-Marie,
Thank you so much for your kind words and detailed review. We're delighted to hear the parts arrived quickly and got your Silverado running smoothly again—your satisfaction means a lot to us. We truly appreciate your support and look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
Excellent OEM product! Fast shipping! Perfect fit easy installation! Great experience, great company!
Dear Christopher,
Thank you for sharing your positive experience with the excellent fit and fast shipping of your antenna. We're honored to have earned your trust and look forward to continuing to provide the quality and service you expect.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lorenzo,
Thank you for your continued trust and fantastic feedback. We're delighted to hear that each experience has been efficient and appreciated like key pieces falling neatly into place — your satisfaction truly drives us to keep everything running smoothly. Looking forward to gearin’ up for your next order!
Sincerely,
Consumer Relations