On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did the chat found that they were available. Thought about it. Chatted again about returns and quality. Then purchased them. Got them yesterday, just put them on. Watched the video on how to install. Looks great. Now need to figure out how to do the rebate.
Bought some tow mirrors from the website. They shipped super fast and look incredible when installed. Instal took about 30 minutes mostly figuring out the wiring but overall 10/10
Thanks so much for the fantastic feedback, Crystal! We're thrilled to hear the tow mirrors arrived quickly and that everything looks great once installed. If you ever need any guidance leaning those wiring details or ready for your next upgrade, we’re here to help!
Sincerely,
Consumer Relations
Quick shipping and great online shopping experience. Very helpful with the car model and parts
Ivan, delighted to hear your air intake arrived quickly and the shopping went smoothly—it's great when valuable support fits just right. If there’s ever anything else you need or any questions along the way, reaching out means we're here to help keep things rolling. Thanks for sharing such positive feedback!
Sincerely,
Consumer Relations
Expert help and prompt delivery. Satisfied. I was assured the accessory would fit and it did. Thank you so much.
Thank you, George, for sharing your positive experience. We're truly grateful for your kind words and pleased to know the accessory fit perfectly and arrived promptly. Your satisfaction means a great deal to us!
Sincerely,
Consumer Relations
I paid for expedited delivery but didn't get my part until two weeks later.
Dear Joseph,
We sincerely apologize for the inconvenience caused by the delayed delivery. According to our records, the longer transit time was due to barcode issues, which we cannot control once the package is with the carrier. We appreciate your feedback and are working to improve our service to better meet customer expectations. Thank you for bringing these concerns to our attention.
Sincerely,
Consumer Relations
Quick service…. …………………………………,,,,,,,,,,,,,,,,,,,,,,,
William, thank you for highlighting our quick service—we’re glad to have met your expectations efficiently. If you ever have questions or need assistance with parts or accessories, please don’t hesitate to reach out so we can help ensure smoothidia every time. Looking forward to supporting you in your next project!
Sincerely,
Consumer Relations
I brought a new set of steering wheel buttons for my 2011 Mustang since the paint on the old ones are chipping off. Took a gamble cause i wasnt sure what to expect since these parts are slim to come by (especially the right hand) and the ones on ebay were selling close to the same price for used. They were reasonably priced compared to other sites and delivered in a timely fashion. Defiantly got what I ordered! Thank you!
Thank you, Chanel, for sharing your experience! We're glad the steering wheel buttons met your expectations and arrived simply as described. Your trust means a lot to us, and we look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
On time, good condition, what I needed, thanks. I like your follow-up. I look forward to dealing with you again.
Thank you so much, Roger, for your kind words and positive feedback! We’re thrilled to hear everything arrived on time and in great condition—your satisfaction means a lot to us. We look forward to serving you again and continuing to earn your trust with every order.
Sincerely,
Consumer Relations
Awesome company first experience with them that went well thank you
Christian, we’re thrilled your first experience exceeded expectations - thank you for trusting us! If there’s ever anything you need or resources we can offer, we’re here and eager to help you get the best out of your purchase.
Sincerely,
Consumer Relations
The condenser it with bent parts, poor packaging or poor handling
Dear Manuel,
We apologize for the inconvenience caused by the damaged condenser. If your items arrive damaged, we typically file a damage claim on your behalf. Please check your email for further details and assistance. We appreciate your feedback and are committed to improving our packaging and handling processes to prevent future issues.
Sincerely,
Consumer Relations
Shopping with CarID is simple and the prices are reasonable. Order was received as promised.
Thank you so much for sharing your positive experience, Nancy. We’re thrilled to hear the seat covers arrived as promised and that the ordering process felt simple and straightforward. Your feedback truly means a lot to us!
Sincerely,
Consumer Relations
Everything was great and everything I ordered was right and a good prices
Thank you so much, Howard, for your kind words and for trusting us with your order. We’re delighted everything met your expectations and look forward to serving you again soon!
Sincerely,
Consumer Relations
I ordered the part from CARiD at a slightly higher price because they showed a faster delivery but the part was 2 days later than shown and the same as the competitor's that was less expensive.
Timothy, thank you for sharing your experience. We’re sorry for the delay and are continually working to improve our delivery promises; please reach out directly so we can make your next order smoother and more valuable. Your helpful feedback motivates us to do better with timing and pricing choices.
Sincerely,
Consumer Relations
U should everything in one shipment not 2 my rims is here waiting on. Installation kit
Antonio, thank you for sharing your feedback and for your patience with the staggered shipment. We truly appreciate your understanding, and we're working to improve bundled shipping so your next experience is faster and more seamless. Please let us know if you need any assistance until your installation kit arrives!
Sincerely,
Consumer Relations
It came very fast and I got what i ordered. I would order from them again
Thank you, J, for sharing your experience! We're glad to hear your order arrived quickly and exactly as expected, and we look forward to helping you with anything you need in the future. Your support means a lot to us.
Sincerely,
Consumer Relations
Easy ordering, fast delivery and on time, haven't installed yet, but looks like a perfect fit!
Bryan, we’re so glad to hear your ordering experience was smooth and the mirror looks like a perfect fit! Enjoy installing it, and please reach out if you need any assistance along the way. Thank you for trusting us with your upgrade!
Sincerely,
Consumer Relations
Fast and efficient good customer service. Great quality products
Thank you, Lenworth, for your kind words and positive feedback. We're glad to hear that you had a fast and efficient experience with great quality products. Your satisfaction motivates us to keep delivering excellent service!
Sincerely,
Consumer Relations
Easy to order and just as easy to install. Arrived on time. Would order from CARiD again.
Thank you so much for your kind words, Luis! It’s great to hear your order arrived on time and installation went smoothly. We’re happy to have made the process easy and look forward to serving you again soon.
Sincerely,
Consumer Relations
No issues, found something that should work for my application, why do I have to do at least 50 characters?
Thank you so much, Dale, for choosing us and sharing your positive experience. We're glad you found the right match for your wipers without any issues—it means a lot to us to know we could help! Your feedback about the character count is noted as well.
Sincerely,
Consumer Relations
This over priced plastic cover was received with two large scratches in the top that I hope won't turn into cracks in the hot Florida sun. I installed it anyway to protect the AC as the original cover is somewhere between Ohio and Florida.
Dear Tony,
Thank you for your feedback. We’re sorry to hear about the scratches on the cover and understand your concerns about potential cracks. Since the item arrived damaged, we usually file a damage claim on your behalf, however, because it has already been installed, submitting a claim is no longer possible. We appreciate your effort to install the cover and hope it continues to protect your AC. Your satisfaction is important to us, and we’ll take your comments into consideration for future improvements.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Luci, for sharing your experience! We’re glad the installation went smoothly and the video was helpful. If you have any questions about the rebate or anything else, please don’t hesitate to reach out—looking forward to assisting you again!
Sincerely,
Consumer Relations