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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Im very happy with my products I received it came so fast thanks!
Fair price and quality product. I will be using this company again
Thank you so much for your kind words, Jeffery. We're delighted to hear the product exceeded your expectations and that you'll consider us again—know we’re always here to help when you’re ready to install it!
Sincerely,
Consumer Relations
Smooth no issues, found the right part number, verified, then chose delivery. Even though the delivery date initially said Saturday and I got my package on Tuesday causing a delay on the work I had to do, it was a good over all purchase.
Angel, thank you for taking the time to share your experience and for your thoughtful feedback. We’re glad you found the part the right fit and appreciated the quality of the product. Your patience regarding the delivery delays means a lot, and we’re committed to making every future purchase as smooth as possible.
Sincerely,
Consumer Relations
Felipe was a big help, shipping was prompt, part was correct and fit, but the corners of the part where it connects to the ducts were broken. There was no noticeable damage to the box. It appears that who ever packaged it dropped it into the box and caused the damage. I did not have time to send the part back due to the mechanic was going to charge me $75/day storage fee, so I had to repair it myself before having the mechanic install it.
Thank you for sharing your detailed experience, Ed. We're grateful Felipe could assist you promptly and that the part fit correctly, though we deeply regret the damage that occurred during packaging. Your resourcefulness in making needed repairs is truly appreciated, and we'll use this feedback to improve our handling processes.
Sincerely,
Consumer Relations
I am helping my granddaughter refurbish a car i bought for her to drive when college beggins this fall 2025. After my package sat on FedEx dock for weeks I decide to call Car id to inquire. Next I wait on phone for 10 mins and automated voice says Car ID is too busy to take my call and tells me I will not loose my place in line and they must call me back within a few hours. The system verified my number ending in 1000 and THEN hung up on me! I did this for 3 days in a row and NEVER EVER received a call. The phone in service is USELESS! Car ID secured $35 million in operating capital and can't even honor their word to call someone back! At this point the phone in service should be abolished. The CEO should be aware that someone dropped the ball because having a service in place that is NOT effective or useful is wasteful spending of the $35 million! I am phisically disabled and TEXT chatting is NOT a good option for me and as a result very disingenuous and inconsiderate of Car I'd to treat anyone this way... I had to reach out to my 38 yr old son to help me navigate this situation...( of whom is helping type this experience description)... Needless to say, after spending a considerable chunk of money with Car id, I was not pleasantly happy! Hopefully Car id will resolve this problem not everyone is a sheep!
Dear Scott,
Thank you so much for sharing this feedback.
We’re deeply sorry for the distress and frustration you experienced. We recognize how important this project is for you and your granddaughter, and it’s clear we fell short in supporting you the way you deserve.
After investigating, we’ve confirmed that your original package was unfortunately lost in transit. A replacement has since been shipped, and tracking shows it has been delivered. If anything is still missing, or if you need further assistance in any way, please don’t hesitate to reach out. We’re here, and we truly want to make this right.
Your feedback will be shared internally to ensure your voice is heard - because it matters.
Feel free to reach out to us at 800-505-3274, chat or [email protected] for assistance.
Thank you,
Consumer Relations
Super fast will order here again just ordered the wrong part
Thank you, Mike, for your kind words and for trusting us with your purchase. We're glad our team was able to assist you quickly, and we look forward to helping you find the right part on your next order. Don’t hesitate to reach out anytime you need support!
Sincerely,
Consumer Relations
It was a same exact tail light assembly. The only issue was the bottom screw did not line up perfect. It's installed and works.
Thank you for the kind words, Robert! I’m glad the tail light assembly fit well overall and that it’s working smoothly despite that slight screw alignment—thanks for pushing through the install. We appreciate your trust and look forward to helping with anything else you might need down the road!
Sincerely,
Consumer Relations
Perfect and works great. Everything about the frame rail support was spot on.
Ray, thank you for sharing your experience! I'm thrilled to hear the frame rail support fits perfectly and is working great for you. It’s always rewarding to know we hit the mark — we appreciate your thoughtful feedback!
Sincerely,
Consumer Relations
Fast and direct well order from here again and as long as they do good business
Thank you so much, Carnell, for your continued trust and positive feedback. We’re thrilled to hear everything arrived quickly and met your expectations—looking forward to serving you again soon!
Sincerely,
Consumer Relations
I purchased the side boards for my wife's 2023 Chevy trailblazer. The center brace had no hole in the body to add the bracket. The photos are very bad on the instructions
Hi Charles, thank you for sharing your experience and bringing this to our attention. We’re sorry the side boards didn’t fit as expected. Please reach out directly so we can help check on the potential solutions for your.
Sincerely,
Consumer Relations
Parts fit perfect in my truck and they have held up. Great quality parts
Thank you so much for your kind words, Hector! We're always thrilled to hear our parts fit perfectly and stand the test of time. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
The parts for prefect everything went well it was on time and helped me out so much
Cecil, thank you for your kind words and for sharing your positive experience. We're glad the timing and parts worked perfectly to help you out, and we’re committed to continuing to meet your expectations no matter the repair ahead.
Sincerely,
Consumer Relations
I have ordered 5 of these fenders in total. 2 of which were from Car ID. Every single one came in damaged from shipping. Finally i was forced to just accept the fact that I would not be able to get a good fender. I needed my truck so I repaired this last fender from Car ID. Packaging was unacceptable on all five fenders.
Dear Anthony,
Thank you for sharing your experience with us.
We’re truly sorry to hear about your experience. We’re actively working to improve packaging standards with our partners to help prevent situations like this in the future. In the meantime, if you still have photos of the damage and the repairs you made, please send them our way. We'll check on the best possible resolutions.
We appreciate your patience and regret the trouble this has caused.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
It was exactly what we were looking for perfect fit. Fast shipping. Available tracking
Thank you for sharing your experience, Lee! We're delighted to hear your order fitted perfectly and arrived swiftly. The team is always ready to make sure tracking makes your shopping easy and clear—thanks again for your trust.
Sincerely,
Consumer Relations
Wrong item need to return no response yet. I do not like the return process. I should not have to email you to return item that does not fit. I should be able to click return and process the return
Dear Preston,
Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced.
While the part is listed to fit all 2007 Chevy Tahoe models, we’d like to investigate further and help resolve this as smoothly as possible. Please, reply to our email so that we can verify the reason of the fitment issue and process a return.
Once we have that, we’ll be in a better position to assist and determine the next steps. We appreciate your patience and the opportunity to make things right.
Feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Very nice experience ty god job, continue to do a good job for your customers
Thank you, Juan, for your kind words and for trusting us with your needs. We're thrilled to hear you had a great experience and will strive to maintain this high standard for you and all our customers.
Sincerely,
Consumer Relations
Jorge, thank you so much for your kind words—easy ordering and smooth delivery are exactly what we aim for. Knowing our effort made your experience spectacular truly means a lot to us. We look forward to serving you again!
Sincerely,
Consumer Relations
Very impressive and fast friendly customer service definitely going to be using them for future purchases
Thank you, Joseph, for highlighting our commitment to friendly and fast service—your satisfaction means a lot to us. We're excited to support your future purchases and ensure everything continues to exceed your expectations. Looking forward to assisting you again soon!
Sincerely,
Consumer Relations
Easy to find and select part needed. Part was seal and protected while in delivery service.
Luis, thank you for sharing your experience! We’re glad the part arrived safely and easily met your needs, and we look forward to helping you with any future auto fixes. Your feedback truly helps us keep things running smoothly.
Sincerely,
Consumer Relations
Husbands windshield wiper motor went out unexpectedly (2019 Ram 1500 Big Horn, NOT Classic). Amazon didn't have a replacement part and neither did the local auto shops. The dealership told we they don't know when they could get the motor in and it would take 2-3 hours, costing over $950. We got this motor in less than 3 days and so far so good. Wipers work and we saved a lot of money.
Thank you so much for sharing your experience, Michelle! We're thrilled to hear the wiper motor got your husband’s Ram windshield working quickly and without breaking the bank. It means a lot to us that we could make this manageable for you both!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anthony, we're thrilled to hear you're so happy with your products and speedy delivery. Thank you for trusting us and taking the time to share your wonderful feedback—we truly appreciate it!
Sincerely,
Consumer Relations