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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I ordered the part, and tried to cancel the order an hour or two after because my husband didn't need it after all. It was sent anyway.
Good product sour sounds very good would recommend to any one
Thank you, Michael, for your kind words and recommendation. We're thrilled to hear the product met your expectations and appreciate your trust in us. Looking forward to serving you again!
Thank you,
Consumer Relations
Great quick exchange of products. I ordered the wrong part, reached out to get it exchanged for the correct part, and received the part in a timely manner!
Thomas, thank you so much for your kind words! We're thrilled to hear that the exchange was quick and smooth — it's important to us that you get exactly what you need without hassle. Looking forward to helping you again whenever you need!
Thank you,
Consumer Relations
I ordered a cold air intake Came in quick too ain't even take to long came in great condition Box want mess up or nun I will be shopping again if it's something else I need
Thanks so much for the great feedback, Antonio! We're thrilled your cold air intake arrived quickly and in perfect shape—can’t wait for you to see how it performs. We look forward to helping you out with anything else you might need in the future!
Thank you,
Consumer Relations
Thank you, Adonis! We're thrilled to hear the shopping process was quick and your order arrived even faster. Looking forward to helping you again soon!
Thank you,
Consumer Relations
Easy ordering. Website provides information on product fitment and application.
Hi Giuseppe, thank you so much for your kind words! We’re really glad to hear the ordering process was smooth and the information was helpful in finding the right fit. If you ever need anything else, just reach out—we’re always here to help!
Thank you,
Consumer Relations
Notched for the tail lights sockets were located in the wrong position. Had to modify to get the tail light to fit without the sockets hitting the body of the truck.
James, thank you for sharing your experience with the tail light fit. We appreciate your feedback and dedication to paying close attention for proper installation efforts. We're always striving to deliver the best possible products, and input like yours is invaluable to improving those details.
Thank you,
Consumer Relations
Worth while large selection very fair prices just a long review process very pushy on using certain number of characters.
Troy, thank you so much for your thoughtful feedback and kind words about our selection and prices. We're glad overall you had a good experience and truly appreciate your understanding regarding the review process. Your input encourages us to keep improving everyday!
Thank you,
Consumer Relations
So far everything I ordered was right on key and shipping was right there also so excellent job
Dwayne, thank you for your kind words and for taking the time to share your positive experience. We’re delighted to hear your order arrived just as expected and on time. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Need to request a cap for water windshield wipers container.
Hi Lydia, thank you for sharing your thoughts with us! It’s great that you’re reaching out to a professional to get exactly the right part—please let us know if we can help clarify anything or provide trusted referral options. Wishing you the best with your repair!
Sincerely,
Consumer Relations
Quick and easy, good value and I know you get stuff send quick
Thank you so much for the kind words, Stanley! We’re thrilled to hear we could be your “lifesaver” with quick delivery and great value. Looking forward to serving you anytime you need it!
Sincerely,
Consumer Relations
Easy shopping experience and clear understanding of the parts.
Carlos, I’m thrilled to hear that your shopping experience was easy and the parts were clearly explained. We appreciate your feedback and hope to help you with your next project!
Sincerely,
Consumer Relations
Great experience, thank you, I dont type nuch so dont mess it up by reauiring 50 characters here. You should fix that, Im retired IT
Jonathan, thank you so much for your wonderful feedback and honest tip! We truly appreciate you taking the time, retirements from IT sound well-earned – simple impressions straight from the source are just what we need. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Fast and easy to order. No problems. I will order products again and suggest others to do so also.
Hector, we're thrilled to hear your ordering experience was smooth and hassle-free. Your recommendation means a lot, and we're committed to providing you with reliable service on every future order. Please don’t hesitate to reach out if there’s anything else we can assist with!
Sincerely,
Consumer Relations
I was looking around on other sites and this place had it the cheapest. Also didn't have to wait that long for it to come in
Thank you so much, Maria, for your kind words! We're thrilled to hear that you found a great deal and received your order quickly. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Thank you so much for sharing your great experience, Lori! We're thrilled to hear the product fit perfectly on your Dodge Avenger hassle-free. Your feedback truly brightens our day and motivates us to keep providing top-quality items.
Sincerely,
Consumer Relations
First time using was great product came quick and fit, will use to purchase again
Thank you so much, Dakota! We’re thrilled to hear your first experience went smoothly and that the product was a great fit. We look forward to assisting you again on your next purchase!
Sincerely,
Consumer Relations
Great products at great prices and excellent delivery service!
Thank you so much, Richard, for your wonderful feedback! We're delighted to hear you had a great experience, and we truly appreciate your support. Looking forward to serving you again!
Sincerely,
Consumer Relations
Muy bueno los fenders como los originales muy buena calidad precio el acabado es magnífico 5 estrellas todo llegó muy rápido
Pedro, many thanks for your outstanding feedback and five-star rating. We’re glad the fenders met your expectations in quality and finish, and we're pleased the delivery was quick—your satisfaction means a lot to us. Looking forward to serving you again.
Sincerely,
Consumer Relations
Very fast. Ty. Delivery was nice. Followed directions did not get the dog involved
Thank you, Gerald! We're glad your order arrived quickly and smoothly—no unruly dogs jumping in. If you need anything else down the road, we’re here to help!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amber,
We sincerely apologize for the frustration you've experienced.
Our goal is always to get your parts to you as quickly as possible. To achieve this, we use highly automated order processing and shipment systems. While this helps us deliver fast, it unfortunately means that once an order enters this system, cancellations might not go through in time, especially within a short window like few hours. The system often processes orders for shipment almost immediately to ensure rapid delivery.
We regret that we weren't able to intercept your order before it was dispatched. We hope you can understand the challenge this presents with our commitment to fast shipping. The return documents for your order were already issued. Just print both, follow the instructions and drop the part at any local FedEx. We will follow up on the return and refund.
Feel free to reach out to us at [email protected] for assistance. We are committed to improving our service.
Thank you,
Consumer Relations