CARiDReviews 7,317

I ordered caulk for my RV on July 5,2015 and on July 14th still no caulk. I called them to check on my order and got ahold of a person I could hardly understand, he checked, then put me on hold to follow up to see why my order had not been shipped. Upon returning he said there had been a paperwork problem and they would ship my products ASAP. In the afternoon of the 14th (same day I called) I get an email stating they would not be able to fill my order and would refund my money, even though the products show in stock on their site. Wonder if I will get my refund... what do you think! Poor company to do business with.

I purchased CCI aftermarket billet grill pieces for my 2010 Ford Taurus Limited. They are supposed to adhere over the original grill, no fuss, no muss. I followed the instructions perfectly, but one fell off 2 weeks after installation. After repeating the installation instructions perfectly, it fell off again, while I was driving, and it was crushed by other vehicles. It has a lifetime warranty against defects. Any reasonable person would agree that there was something defective with the 3M adhesive tape that is used. Basically the customer service rep told me that if I had installed it correctly that would have never happened. In other words, they immediately shifted all blame to me, the customer. I had the warranty info since it had only been a month since purchase. It clearly stated it was warrantied against all defects. The rep said they could only offer me a discount on a new purchase only. I became enraged, and asked for the supervisor. The supervisor began laughing at me, and notably I was irate at this point. He said the warranty only applied to the chrome dip coming off only. Even though CCI includes a ownership packet with all of their items that clearly says different. I asked to speak to his supervisor, because you could tell he was in his early thirties, and was an entry level type of supervisor. He simply hung up on me, and I called back immediately and hung up after waiting 15 mins without an answer. These guys are clowns. They were previously listed as Onyx according to the BBB. It's very clear that when a company changes it's name often, they are two bit con artists. They post great reviews, but do not allow you to make any reviews on their site at all. Horrible company, with very high mark up margins, and probably the worst customer service I've ever encountered.

They sent me the wrong part (fuel pump was 1 1/2", not 2" which we needed). So now I'm trying to get my money back. We simply opened the box, took a look, and put everything back in the box.

So I started the return process.
CUSS WORDS. They want my VIN number, the parts numbers, PICTURES, etc. I'm absolutely furious; and whether I finally get a refund or not, I'll not be buying from this site again.

And yes, their shipping cost is really high; $12 for a tiny little box...

I ordered one set of rotors, charged $47.00 shipping, ground, NJ to PA!
A set of brake pad clips (sheet metal) were $6 but they charged $12 for shipping!
No quote on shipping before placing the order so I cancelled immediately. Ordered identical items and received free shipping elsewhere. The first and last order from CARiD!

Its been 3 weeks and countless times talking to a representative from this shady $#*! company. I order a set a light for my car and the first package came broken. I did the process and got them to send a new pair but when they did they sent me the wrong ones. Now I'm stuck trying to send these back and just get my refund. I literally heard the "wait 24-48hr' line about 5 times. ITS BEEN OVER 300 HOURS CARID! I don't understand how the hell it can take 3 dame week to send a email with a label? I'm so tired of this company and just want my money so I can take my business else where but it seem like that's not going to happen anytime soon. How the hell does this company stays afloat I will never know with all the bad reviews it get. Maybe there stay with everyone's refund and that how they do it! Lol CARID get your life together and please send me my damn label...

Ordered a bike rack last tuesday the 7th. The order has still not been shipped. Very frustrated and worried it will not be here by time I leave this weekend to go biking. I now may not be able to go because of the lack of service from Carid. I have been on hold for over 30 min without any signs of them answering my call. I have also emailed Carid and they have not provided me any information as to why my order has not be sent out

No company has ever been as helpful as CARiD was on my order, both on the phone, email and the web site. I will use them again!

We are are an insurance body shop and have occasionally used CARiD for products that are not available locally. They have excellent customer service, great return policies, great prices and quality products. CARiD will be our online store of choice for all future aftermarket purchases.