On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Funny because website said easy returns. Worst company I have ever dealt with on returns.
Spent 30 minutes trying on the website and by phone to finally get them to send an authorization.
And I still have to pay shipping for a part that did not fit even close to the car model it was advertised for.
Wasted enough time with this company.
I have updated my review on Carid. Greg at Carid reached out and accepted the lights back in exchange for a different set. Ultimately I care that the company was willing to do the right thing. I wish it had not taken negative reviews to prompt the action. I commend Carid and would be willing to give them a second chance on another order. Thank you Greg!
I will NEVER buy from these guys again. There are far better businesses out there to buy parts from that care about the customer unlike carid.com. I bought headlights for my mustang that was in the shop. By the time I got my car back and opened the headlights I was a few weeks past their 30 day return policy.
The lights are brand new and in the box. I asked to exchange for some different different lights on their site and they said no. I told them I am about to place a huge order and they still said no. So... Americanmuscle.com just got an order from me for wheels, tires, headers, high flow cats, springs, and shocks, struts. I will never spend a dime with these losers again. I should have gone to Americanmuscle.com in the first place as they took an item back from me that I no longer needed and was past the return policy. Carid.com sucks!
Great service, very fast reply, definitely know what they are doing, I will always order my car parts needs from this website
A guy named Jacob helped me place my order and use my military discount. I think it's awesome they recognize us women and men that serve our beautiful country. I was provided with great service and he helped answer all my questions. Highly recommend. Hopefully you get the pleasure of speaking with Jacob.
Once again Eljune's customer service was excellent. He researched my order number and provided my order status which expedited my order as well.
Everything was good up until he send he would send me a link to the purchase and insread he sent a rating for himself that you cant ignore and was never able to make my purchase
Help me with what i need and very friendly with the my order. Ive been a member for a while and ive been buyin many things although i did have problems with my rims on a order. They still are able to make things better for the issue
Terrible service, slow, uninformative of problems with orders, misrepresenting website showing stock when there is none slow to refund fast to sell you. Use the website, do your research then go somewhere else to purchase.
Dear Cinthia,
Thank you for your feedback. We are sorry to know, that you had unpleasant shopping experience with our company. We want to help you to resolve the issue you had encountered with. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
So i ordered some summer tires and rims at the beginning of April. I waited until May 5th for them to ship. I finally received them and put them on my car. From first inspecting it didn't look like anything was wrong with it. After putting them on i started driving on them. I instantly noticed my car was pulling to the right. I took it in (assuming it was a alignment thing) turns out they sent me a defective tire. After 5 days of very little responses and a long time waiting on hold they told me to send it in for them to inspect it. I bought a new tire from somewhere else and now its pulling to the left. I think they sent me 2 defective tires! I can say from this experience i will NEVER order from CarID again. I just wanted working tired and rims. After spending $1000 you think you would get high end, non defective products. But i guess not
Dear Zach,
Thank you for posting this feedback. We are sorry to know, that the tires were defective and we do apologize for all inconvenience caused to you by this matter. We want to ask our wheels specialists look into your profile and check if teh issue can be resolved. Please provide us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
The sales team will have excellent service to get the sale, even lie to you. They Guarenteed their Bluetooth adapter product would work on my vehicle (which it didn't) and ended up selling me faulty headlights, which they told me if there were any issues to arise I could return them within 30 days "hassle free." So I fell for their B. S and bought the products. Now the worst part, their customer service team. So first I call in telling them their products don't work or are faulty. Their dumb customer service agents put down the wrong information that I just didn't need them anymore and on the return slip put it so that I declare I never attempted to install or use the product. (Then how the heck are you supposed know if it works or not! The intent is to buy and use the damn thing) After that I call again and now their excuse is that they need to resolve it with the manufacturer under warranty. What the hell happened to the hassle free 30 day return? So keep in mind guys these guys won't take full responsibily for the products that they sell and will shift it over to the manufacturer to resolve the issue. Now they want me to go and put the faulty products back on my vehicle and take a photo to prove that is faulty and of course it's not them asking it, it's the manufacturers ask. This is a B. S company. Please do yourself a favor and don't buy from these guys!
Hello JC,
Thank you for sharing your shopping experience and letting us know about the issue you had encountered with. First of all we want to apologize, that the items were faulty and you needed to return them. We do apologize, that you have to go through the return hassle and we are sorry for all inconvenience this matter caused to you. We want to look into your profile and check if the issue can be resolved without disturbing you with the unnecessary requests.
Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
I spoke with Art trying to figure out what kind of hitch and bike rack I need for a convertible. He spent a lot of time researching the car specs and found the right part. He was fantastic.
Bryan was super helpful through the online chat. He was very knowledgeable and was able to answer all of my technical questions. Thanks again Bryan!
I ordered a product and immediately needed to cancel due to not seeing the shipping charge. The online agent was very quick to resolve the issue and make offers to keep the order. Good experience.
My experience with CARiD has been terrible. The return policy for defective parts is unreasonably difficult and lengthy. I will never do business with you again..
Dear Jim,
Thank you for sharing your experience with us. We can return the defective part back or exchange it under warranty, but we will need more detailed description of the issue from you. Also I need to verify the part's condition. Please check your e-mail box and reply me back. We will have it resolved. Awaiting for your reply and talk to you soon.
You may reach us at 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations team at CARiD.com
Jaime was very helpful and knowledge able. Service was fast and easy to complete an order. I will definitely recommend CARID to anyone.
Purchased CoverKing Leatherette seat covers for A Ford F-250 XL Super Duty pick up truck. Explained thoroughly the configuration of the vehicle with the salesman. Was told that my shipment would by delivered in 10 business days. I finally recieved them today, exactly 1 month later. I opened the boxes and discovered they were for a totally different truck. Extremely disappointed. Everytime I've tried contacting someone at the company, the always have some sorry excuse. I've had it with them!
Dear Clint,
Thank you for taking time to post your feedback.We are sorry to know, that the incorrect product was shipped to you after delay. We do understand your dissatisfaction and we do apologize for all inconvenience this mistake caused to you.
Please reply to this comment with your order confirmation number.We will gladly look into your profile and provide you with the possible resolution.
Sincerely,
Consumer Relation team at CARiD.com
There are a few things that I have learned from being a member with CARiD. I have learned that they never fail with getting you the best deal possible while also giving you great and reliable customer service. Whenever my dad and I need something for our trucks, the first place we look to is CARiD. I would strongly recommend this store.
We checked many auto parts websites and Car ID was by far the best choice we could have made! We ordered a rear spring for our Durango through Kayla. She knew exactly what we needed and helped us through the first time ordering process. My husband is a disabled veteran and Car ID is absolutely a veteran friendly company. We ordered the item on Sunday morning, it shipped on Monday and it arrived by Noon on Tuesday. We were shocked by the unbelievable service this company offers! Not only do they offer great prices, their customer service is outstanding! Kayla made it a pleasure to do business with them and gave us, as first time customers, confidence we were dealing with a very reputable company. We definitely will be ordering from them again and spreading the word how great Car ID is! Thanks. Carolyn S.
Around 8pm Saturday I was I need of a part on a very tight time schedule. I chatted with Bryan from customer service and he was very helpful in assuring me that I would have the part ordered and in time for when I needed it. Thanks Bryan you guys are the best!
Kelvin, the customer service rep that was helping me with my purchase was great. He made sure the rims and tires would fit my vehicle, and that all necessary parts were included in my order. The shipping cost was a little high, but honestly it's 4 rims and tires, how much does that weigh? Anyway, I'm going to bring more business their way.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sam,
Thank you for taking time to submit this review. We truly appreciate that. We are extremely sorry to hear, that the product you ordered did not fit your vehicle. We will gladly look into the details of your profile. Please get back to us with your order confirmation number. We will be glad to help you.
Sincerely,
Consumer Relations team at CARiD.com