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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The bumper was delivered on time. Pretty fast actually... just wasn't the one I wanted... was sent a chrome when I had ordered a white... its ok tho... im going to return in hopes I can recieve a white one. Thank u...
Missing part of order, damaged order received, too expensive
Dear Everett,
We sincerely apologize for the issues you've experienced with your order. We've already sent you an email and are currently waiting for the requested images to proceed with the claim. In the meantime, please do not install or attempt to repair anything, and make sure to keep all packaging materials and boxes. We appreciate your cooperation and will work to resolve this as quickly as possible.
We're here if you need anything else, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
New rotors were just as described. Shipping was good. Took about 7 days to get
Frank, thank you for your positive feedback! We're glad to hear the rotors met your expectations and the shipping timeline worked well for you. Please feel free to reach out anytime—we look forward to helping with your future auto needs.
Thank you,
Consumer Relations
John, thank you so much for your kind feedback. We're thrilled to hear your order arrived on time and fit perfectly—it means a lot to know the installation was easy for you. Your satisfaction is our top priority, and we truly appreciate your support.
Thank you,
Consumer Relations
Hi Pete, thank you so much for your kind words! We're glad we could get you the right part quickly and at a price that feels fair. If you ever need anything else, just let us know!
Thank you,
Consumer Relations
Did not receive e-mail on the order, had to call back thought maybe it was a scam web site
Dear David,
Thank you for your feedback, and we apologize for the confusion. Please note that sometimes our automatic emails may end up in your spam or promotional folders, so we recommend checking there as well. We're glad you received your order and appreciate your business!
We're here if you need anything else, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
It took a long time for the parts to come in. The parts ended up being to big for my car.
Hi Cameron, thank you for your honest feedback. I’m glad you took the time to share your experience—helping to get the right parts quickly is important to us, and we'll work on previous timing accommodations; please feel free to reach out so we can find the best fit solutions for your needs. Your satisfaction truly matters.
Thank you,
Consumer Relations
The running boards I ordered arrived quickly but were damaged in shipping. I filed a claim and am awaiting resolution
Dear Paul,
Thank you for bringing this to our attention, and we're very sorry for the inconvenience. We're currently working with the carrier on the claim. Kindly don't install of fix the part and keep all packaging materials until we complete the investigation.
Thank you,
Consumer Relations
Really fast delivery can't complain at all would definitely recommend buying from here
Victor, we’re thrilled to hear your order arrived faster than expected and met your expectations. Thank you for recommending us—your support means a lot. We look forward to helping you again with any future needs!
Thank you,
Consumer Relations
Fair price, free shipping, fast delivery, easy to find parts needed
Thank you so much, Ralph, for your kind words and for highlighting the strengths of your experience. We truly appreciate your support and are delighted that finding the parts you needed was simple and convenient!
Thank you,
Consumer Relations
Haven't had a chance to install it yet, but shopping and shipping was pleasantly painless!
Hi Octavio, thanks so much for sharing your experience! We're thrilled the shopping and shipping went smoothly, and we’re here if you need any assistance when it’s time to install your trailer hitch receiver. Enjoy the upgrade!
Thank you,
Consumer Relations
I am stunned at how responsive and helpful the team was. Highly recommended.
David, thank you so much for your kind words! We're thrilled our team could provide the help you needed—building trust with customers like you is what truly drives us every day. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Request refund next day after order, Order received 4 days after deliver promise. Still waiting on return process email.
Dear Joseph,
We’re very sorry for the inconvenience. When your cancellation request was received, the order had already shipped, and in-transit orders unfortunately cannot be canceled. As a result, we initiated a return request. The return documents were originally issued on 6/11 and have now been resent to your email.
Please print the form and label, follow the instructions and to drop the brand-new kit at any local FedEx. We’ll monitor the return and process your refund promptly once it’s received.
We're here if you need anything else, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Ron, thank you so much for sharing your great experience! We're thrilled the ordering was easy and delivery fast, and free shipping made it even better. We look forward to keeping things simple and reliable for you every time.
Thank you,
Consumer Relations
Great experience. Fat shopping and delivery. Received the part in 3-days to New England.
Thanks so much for your kind words, Tracey! We’re really happy to hear everything arrived quickly and met your needs. Looking forward to helping you again any time.
Thank you,
Consumer Relations
Ordering was fine and fast delivery nut my product was damaged when I received it.
Dear Emily,
Thank you for bringing this to our attention, and we're very sorry for the inconvenience. Please, respond to our email with the requested information so that we can assist with the claim and replacement. Kindly keep all packaging materials until we complete the investigation and process a replacement.
Thank you,
Consumer Relations
Everything went smoothly with my order. It was quickly shipped and delivered in just a few days. 5 Stars!
Thank you so much for sharing your great experience, Lorraine! We’re delighted everything arrived quickly and went smoothly—your 5-star review truly brightens our day. Looking forward to helping you with anything you need again soon!
Thank you,
Consumer Relations
Very good - no issues part worked just fine after the throttle body relearning process.
Thank you, Stephen, for your kind words and detailed feedback. It’s great to hear the throttle body performed smoothly after the relearning process. We truly appreciate your support and look forward to serving you again in the future!
Thank you,
Consumer Relations
Thank you, Raube, for your kind words and recommendation! We're glad our team could assist quickly, and we look forward to helping with any future needs. Don’t hesitate to reach out whenever you need reliable patterns again!
Thank you,
Consumer Relations
I looked at their website many times. I was concerned about the size of the wheels, so I called and spoke to a representative. He was very knowledgeable and ordered the right wheels. Great experience.
Frank, thank you for your kind words and for trusting us to find the perfect wheels for you. It means a lot to know our team’s expertise made your experience smooth and confident. We're here anytime you need support!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Juan,
We’re sorry to hear we did not meet your expectations. According to our description, the bumper is chrome, and you received what was ordered. Please check your email for further details. If you'd like to exchange the bumper, we’re happy to assist with the return process.
Sincerely,
Consumer Relations