CARiDReviews 7,317

I ordered a set of 08 g35 sedan headlights. Hey arrived on time however after installing them they did not fit in the bumper properly. I did some research and found the headlights were for a 2010+ g37. I contacted CARID and told them about the issue to which the said they would contact the manufacturer. A week later I got a response stating they were the correct headlights. I can personally guarantee they are not the right lights having installed them and looked at the discrepancy myself. Selling incorrect products to customers and telling them they are wrong... good business model

I ordered wheels Oct. 04,2018. I was told they would be shipped by the 10th. Around the 14th or 15th, nothing. I called and was told they would shipped within the next 24 and a tracking number would be sent by email. Three days passed and nothing. I called again. I was told the wheels were damaged and had to be shipped back to the manufacturer. A new set would be shipped within 24 for hour. I asked for his name and a email confirming what we had discussed over the phone. He never sent anything. I called again and complained about the 3 lies that were told to me about my order. He checked into it. He said the manufacture had no record of my order. I requested to speak to a Supervisor. He said they would not speak with me nor would they return my call. After that, I requested a full refund. He stated he would send over the request. That was on Oct. 25. I called today Oct 30. I was told after waiting about 10 minutes, I would need to hold for another 5 minutes or he could call or email me back an answer. I have not heard from him or nor did I receive an email. I even sent my salesman an email asking him to look into it. Never heard a word from him.
Randy from Georgia

On Sept 23rd I ordered some custom seat covers for my car. Was told they would be in my hands in 10-14 days. Days came and went so I called them... they have not shipped yet I was told. Waited another week and called again... this time they have no idea where the seat covers are. A few days later I called again and was told by a supervisor that the company that makes the seat covers is out of the fabric I specified? Really? No one called me... I would have chosen a different fabric! I am told that I will have them within the week as they are almost done. Wait another week still no shipping information. Called again this time to cancel the entire order... they said they would and then I get shipping data. Called them yet again and they asked if I would accept the order IF they gave me a 45.00 discount. I finally gave in and then mailed the darn covers. A week later they arrive and then I find out the discount was only on a future order! Who in their right mind would order a second time after this mess! Mostly I am irked because they accepted my order cancellation due to extended delay of product and took the "cancel" back!

They asked me to give them a good review in exchange for $15 discount coupon which they lie, MITZ is the customer service rep with bad customer attitude! Will not buy from them again!

I'd bought a few parts from this outfit in the past without incident.

Last week I placed an $1,100 order for 17 cases of filters. They accepted the order indicating everything was in stock and would be shipped. Couple days later get a call; only 5 cases are in stock; 12 are on backorder... for at least a month or more.

I needed to check on timing before deciding what to do. Yesterday I called them back and very clearly said-ship the 5 cases you have and cancel/refund the 12 cases on backorder. I will have to find another source for them--can't wait over a month.

The csr said she understood and put me on hld t process the refund. When she came back she said she'd called the distributor to check on status and they'd get back to her w/in 24 hrs re. The back-order issues.?! #$#@$$!. What did she think she was doing. That ship had sailed. I then - even more clearly - reiterated that I wanted the back order parts canceled and did want the in-stock parts shipped... in other words a partial cancellation. She put me on hold for 5 more minutes and in fact did process the partial cancellation... or so she said.

I got 2 emails. This evening I read through them carefully and discovered that they cancelled the ENTIRE order. I have no inbound parts... though no one at CARID felt moved to tell me this.

I called the call center and got a bunch of gobbly-gook. I got off the phone having no idea how this got screwed up.

Add to this the fact that the call center reps must be sitting in each other's laps. I could hardly hear the CSR because of all the background cacophony of the other reps. It soounded like what I imagine these sketchy stock brokerage pump and dump bucket shops must sound like.

What an amateur operation!

On September 28 I ordered wheels and tire package deal. EST. Ship date was October 9 by October 17 still no tracking number. Called them... at first they told me they had everything and couldn't understand why they hadn't shipped. They processed to tell me that the tires were signed for but can't find them. Then the next day they emailed me and said the tires I ordered are no longer being made and they don't have them in stock. No one contacted about the tires. So I get a hold of one of the sales reps to order some different tires order the tires he says they have them in stock I told him I was supposed to go on a trip on the 26th he said he would rush them to me. So now it's the 22nd still have no tracking number so I called again then they tell me they're still waiting on the tires ( You know the ones they have in stock) So I want to cancel the order and they tell me they can't. Then she gets back on the line and says I have to pay a restocking fee on the Rams and the sensors so I called them back told them to just send me the The wheels and the sensors and refund me on the tires since I have not received them this place is a joke they're a bunch of liars and will never use them again! John Hill

I was very strong by stating when I ordered the tires I would be leaving on the next Tuesday... I ordered the tires on the Tuesday before I needed to leave. Anthony (sales) stated that if he took the order today and his manager stated they would walk this through THAT day to ensue delivery would be on MONDAY so I could have time to have them installed. Well I got the tracking number 2 DAYS later and when I called Anthony and told him I would not be there... He and his manager stated the tires are shipped and they are mine... either change my date for leaving or they will leave them on my front porch! THIS IS NOT HOW YOU TREAT CUSTOMERS! I have personally called Anthony to discuss. But unfortunately he will not answer or return my calls! What a spineless jellyfish! And POS

Ok, so follow this. I was looking for a large tool box, and happened to follow a link on Google that had a picture of a large yellow toolbox. When I landed on CarID I saw this Lund *******Y Steel Job Site Storage Box/Chest that should have been between $700 - $1,100 was posted for $117.00. I figured it was a mistake, but couldn't help but order and see. In fact I ordered 6, and I got all 6 for the posted price. Even though I brought it to their attention they honored the pricing instead of arguing the issue. Of course they fixed the price on the website, but still gave me the posted price.

Worst online purchase experience. I ordered front and back rotors with brake pads for my hyundai sonata. The front rotor was bigger than the one that fits and also the brake pads were also different than mentioned on the cover. I talked to the customer service. They asked me photos. I did send some but they were not satisfied. I send a video explaining what problem was. I wasted my time jacking up my car and removing tire twice. I was issued a refund after video explaining but then i get a message that i have to field destroy it and send them the damage parts photo. They say this as if i was my mistake "Submit a picture(s) back to us of the destroyed product
Once these photos are received your return or exchange will be processed and a confirmation will be sent via e-mail." feels like they threaten you that they wont give money back if i don't destroy it.
All the work was done by me and what the CarId did was send me wrong dimension rotor, threaten me to destroy it for return, even though i confirmed it before ordering. I ordered online because i don't have to do all this things myself. Worst experience so far. Wont recommend

As many reviewers have noted before, the prices for shipping are most outrageous, but this is only half of the shipping issues.

Items will frequently be marked as "in stock" only for you to receive an email after half your order ships, stating that it will be an indeterminate amount of time before the remaining "in stock" items ship. If I would have known that, I would have canceled the whole order.

When they do ship your order, you might find that not everything that should be in there is. When you call their (outsourced to India) customer service, you get very poor service, and then they want you to send them a whole bunch of information, including pictures of the issue. Hey idiots, how am I supposed to send you a picture of the stuff that didn't come, you just want a picture of the void where it should be?

I ordered Nerf Bars for my 2016 Jeep Renegade. My Mechanic tried for 6 hours to install (with a couple calls to the manufacturer as well) He showed me what was happening and it didn't seem like I would ever have a secure fit. The only other option would be welding them to my car! Not an Option!

No question asked Return Policy was a joke! Customer service was ridiculous asking for pictures of why the part wouldn't fit! I was on the phone with them twice both time's for an Hour. I finally got them to send me a return slip! We'll see if it ever shows up!

I will NEVER use this company again!

Ordered a set of seat covers and supposedly was to take 7 to 10 business days, the next week I get a email that said my order had been processed, just like I had just placed the order. Called customer service and complained that it would now take another week. They offered me a 25% inconvince coupon. I told them that if thats the way they were going to treat me, that there's no way I would order from them again and they could keep there coupon. Have been told that they offer coupons and discounts for people giving them positive reviews. Stay away.

I ordered a wood grain dash kit in August. I was contacted in September that it was back ordered until October and offered a small discount of $40.00.
I decided to wait for the product. When it arrived I found during installation that the pieces around the heater/AC controls did not match up with my truck. The pieces around the manual shift also did not match up. When I offered to return the bad pieces for the correct ones I was told they do not make the kit for a manual transmission. This was not the case when originally ordered it.

I was offered a modest discount and told my only other option was to return the kit.
After spending most of the day installing the kit (glued on) in my truck this was not a fair option. I was then told to call the manufacturer to discuss. They do not make the kit for a manual transmission truck. My order was confirmed by their support staff as being correct for a manual transmission. This is a 79 piece kit for a price of $215.00.
The discount doesn't help with the look of the truck's interior. I was told to take it or leave it.