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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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You trick people into paying more and are not transparent with your services
Your site is confusing. I don't want to spend $131 right now. You say $10/month but then take the full year out up front. CANCEL my subscription now.
Hello Tom, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008342 with your message.
Care.com's business model is basically to trap you into a non-refundable year long subscription. My experience is they did not vet care givers well and consequently it attracts scammers. I was stood up twice by a nanny that had great reviews. They seem to push the good reviews and hid the bad reviews and most care givers have zero experience so you are opening yourself up to anyone. Care does not offer care givers training or standardization in the people that are allowed to offer "care". They charge a hefty monthly fee and make it difficult to cancel siting errors in your request hoping you forget then they keep charging you monthly and will not give you your money back. Terrible business model.
Hello Ava, I am so sorry to hear your feedback on care.com. If your would like to discuss your concerns, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-REV-008340 when you message.
I cannot find any payment details. I am sure there are fees in addition to membership and whatever I pay the care specialist. If there are, why are they hidden?
Hello Bob, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008339 with your message.
Having difficulty processing my membership payment. Closed window to retry.
Hello Kimberly, I am sorry you are having difficulty. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008332 with your message.
First of all: the fact that there's no edit button and doesn't allow for unchecked some of the suggestions is presumptuous.
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008327 with your message.
Easy to navigate but many people don't have a photo or recommendations which makes it harder to feel comfortable contacting them...
Hi Dee, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Thank you,
Care.com Member Care Team
It would be nice when creating a job that you have the choice (check box option) to post it across different section, instead of posting multiple jobs (e.g. Three jobs in my case). Just a thought. Have a great day!
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Thank you,
Care.com Member Care Team
Super simple & thorough. Instant potential matches.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I don't like giving personal info like birth date with my credit card. Please find another way to verify who your speaking with. Thank You`
We appreciate your review. We'll be sure to share your feedback with our management team.
Not very user friendly, need a phone number I can call.
Hello Martin, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008310 with your message.
Not giving all the price options and what it includes upfront.
Hello Tina, We appreciate your review. We'll be sure to share your feedback with our management team.
Would have liked better information on how you work, what you offer up front. They way you've crafted your site it feels a bit like I have to pay before knowing much of anything at all.
Hello Jo-ann, We appreciate your review. We'll be sure to share your feedback with our management team.
Could not find explanation of how service works. Could be improved
Hello Edie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008296 with your message.
My credit card was charged $150! After I had selected "annual for 12.95"! Very misleading and now I can't get ahold of customer service!
Thank you so much for your feedback; we really appreciate your sharing your experience with us. I apologize if you were unaware that all memberships are paid in full at the time of the upgrade. I'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008295 when you message.
So far so good. Would like to more search functions
We appreciate your review. We'll be sure to share your feedback with our management team.
Care.com was recommended by a friend. The entire process made it appear that you did not need a subscription. However, I could not proceed to connect to caregiver's looking for work, without signing up for a subscription. Very deceptive practice by care.com.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008288 when you message.
Card should be charged monthly for monthly subscription. Not a lump sum due up front. Crazy.
Hello Katie, We appreciate your review. We'll be sure to share your feedback with our management team.
Long wait to reset password and App wanted me to start all over again?
Hello Deborah, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008285 with your message.
I'm not sure how I get to interview these clients or how I can get in touch with them.
Hello Frances, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008280 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maggie, I am so sorry to hear your feedback on Care.com. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008346 when you message.