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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I did have a chance talking with Averie.B and we fixed the schedule and she agreed to show up, I was very disappointed no pick my call even txt never or email no call no show just hoping that someone will accept my offer and not make me regret my Money in this app.
Got several applicants for the job and actually found the right candidate by searching myself.
We're so glad to hear you had a successful experience using the site! Thank you for letting us know!
The site is designed to connect people seeking services of care; but conveniently makes you beg for your own level of service. Background checks have to be purchased per nanny (nanny's can bypass this) and you also have to complete one — pointless. Nanny's aren't vetter to ensure that they are US Citizens either — experienced this firsthand with someone I had in my home for 3 months; scary!
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025105 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Thank you for your feedback and I'm very sorry to hear of your frustration! We would be happy to look into this for you and help in any way we can! Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus and please include Reference Number REV-025099 so we can help resolve this for you. Thank you!
Maddy jumped right in with our 15 month old and he didn't even cry when we left. She was a last minute date night booking while we were visiting the area and she was a good communicator and super friendly. Highly recommended!
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025098 when you message.
I put out a project and received applications within hours. I was able to hire someone in my budget and on my timeline.
We're so glad your search has been going well and you're having a good experience using our site and service! Thank for you for your review!
Found a cat sitter I was hiring. Texted back and forth on computer, Went fine. Asked her to call at number I gave. She said that she would after she put her child to bed. Never called me. I texted her back about five times from that nigh until the next day. She did not respond by phone or text. Had to hire some else through a social worker
I'm so sorry to hear you haven't had a good experience using our site! We make every effort to encourage members of our site to be courteous and professional at all times, and I apologize that this wasn't what you encountered. I just wanted to let you know that we do have a feature that allows you to leave a review on a caregiver's account if you would like, which can be useful to other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or reach out to us for assistance with this and with your search. You can reach us via our Help Center Contact Us link at https://help.care.com/s/contactus. Please include Reference Number REV-025083 when you message.
Hard to find: great with our big and strong dog; respectful; responsible. Look forward to having him walk our dog on a regular basis.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Care helped us find the perfect sitter for our 3 year old while we were on vacation. I've never relied on anyone other than family and friends to watch her and I felt very comfortable with Heather!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Her pet sitter did a great job. She was kind and attentive to our pet while we were away, and it was obvious that she had become a favorite person to our pet. We would hire her again.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The experience has been frustrating. First contact I was given 3 choices. I chose the one closest to me but she never responded to my contact. Another woman made contact and we agreed that she would try it since she lives an hour away and has cat allergies and I have 4 cats. As we were emailing, the website came up with multiple other options that live closer but I had already made a commitment.
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-025074 with your message.
My sitter was responsive and helpful in all ways. So grateful for all the assistance over the holidays.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
We were able to find a sitter! She was great. The website does make you create a job to message ANY potential carer which is ridiculous.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
We had a very great experience with our Cat sitter Kimberly and will definitely choose her in future
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
We were in a rush to get out and left her with little direction and she did great with getting kids fed and bathed and she played with them.
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include REV-025056 when you message.
My provider,Maria, was absolutely amazing. I'll definitely use her again! My only complaint is with the website. I think it's a bit cumbersome to use.
It's wonderful to hear you found such a great caregiver! Please consider sharing your positive experience by leaving a review on their account. You can check out our Help Center article (https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us via our Help link at https://help.care.com/s/contactus. We also appreciate your site feedback and would love to assist you with any questions. Please don't hesitate to contact us via our Help link and please include Reference Number REV-025055 in your message so we can help resolve any concerns. Thank you!
It was my 1st time to use Care and I got quite a few responses to my job posting. The walker I hired was great; the only drawback was the cost which is too much to maintain on a long-term basis. Since I am having hip issues, I will need a walker for some time. I have received a response for another walker who I want to try because her rates are more affordable long term.
We're so happy you were able to find a good pet walker, and I hope your continued search goes great as well! When you run a search on the site, you can filter by details such as pay rate; please check out our Help center article for more info at https://help.care.com/families/s/article/How-do-I-filter-caregivers?language=en_US. If you would like any assistance, please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus and include Reference Number REV-025038 when you message so we can help!
I had a lot of choices for hiring a cleaner. We talked with several cleaners in person. Using care made it easier to find just the right person for our needs.
This is really great to hear! We're so glad that you have had a good experience using the site!
Amanda was supposed to come and clean my home on December 21st. She never came nor did she call.
I have not found a housekeeper yet and have contacted many. Do not charge me that member fee again
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025029 in your response.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! I just wanted to make you aware that you have the option to post a review if you'd like; you can find instructions on our Help page here: https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We will be reaching out to you with more details via email. In the meantime, if you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus.