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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Scam. Need to keep paying more to reply. Not as advertised pricing
Total scam, at least now it is. I tried to make an account but never finished because care.com stated an error in the last step typing in my SSN and asked me to try again later. I refreshed the page and tried again. Of course they had no trouble charging my card twice for the same background check but never let me finish making my profile...so somehow I don't have a care.com profile still but was charged for two background checks. Nobody to get ahold of unless I have an account, so it's a real catch 22 considering I don't have an account.
Hi Jena, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through Facebook Messenger. Please include Reference Number REV-011330 in your response.
Doing this on behalf of an elderly relative. So many people that need this service are NOT computer literate. There needs to be a phone-based alternative to meet their needs.
Hi Stephanie, We appreciate your review. We'll be sure to share your feedback with our management team.
THERE HAVE BEEN A LOT OF CHANGES IN THE WEBSITE SINCE I LAST USED IT. THERE USED TO BE A LARGER SELECTION OF CATEGORIES TO CHOOSE FROM.
Hi Paula, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011326 in your response.
It is false advertising - said free but i can't do anything unless i upgrade and i read background checks were part of premium but that was also misleading. So far i am disappointed.
Hi Julie, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I appreciate the vast number of caregivers that are listed in my area of need.
Hi Tara, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I don't like al th add ons to subscription and that the monthly fee is so high before trying this serviced out
Hi Nicole, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I didn't realize I was going to be charged $80. I thought it was going to be $35/month.
Hi Natalya, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011316 when you message.
Way too expensive and then we have to pay for add-ons. This is for childcare for our sanity and breaks away from our children. It is insane that we as parents have to pay this much and it doesn't even cover background checks or to see read messages. That is absolutely ridiculous.
Hi Anna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I feel that the charges are too high so far as most seniors and disabled people are on a budget.
Hi Gwyn, We appreciate your review. We'll be sure to share your feedback with our management team.
Setup wizard is broken, sent messages to care takers with no job profile attached. Terrible website UX.
Hi Shawn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011310 when you message.
Service is valuable, but the website itself feels outdated
Hi Justin, We appreciate your review. We'll be sure to share your feedback with our management team.
So far its been good. I was a little confused about the basic and other packages at first. You could explain that first for transprancy.
Hi Lubertha, It’s important to understand what you’re getting when you choose either basic or premium.
What your family can do with a Care.com Basic Membership
Basic membership allows families to try our services at no cost, and you can:
Set up your account
Post a job
Search and view profiles of local caregivers
See every caregiver who applies to your job and view their profiles
Send automated “no, thank you” messages to prospective caregivers who have applied to your job and won’t be hired for it
Use site tools and resources — hiring guides and rate calculators for nannies, babysitters, and more
What your family can do with a Premium Subscription
A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
Easy and I like reading the bios of the caregivers. It helped us make a choice.
Hi Kathryn, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I feel like I am just being sucked in for the money. Very disappointed. Won't recommend
Hi Lisa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The all charged me twice. And each time I get a nanny responding to my post the link sent to my phone is faulty and I just get an error message. It's been a terrible experience so far
Hi Lizmar, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011294 when you message.
Your site focuses on selling so many other options its all about the money and not about the service
Hi Blanca, We appreciate your review. We'll be sure to share your feedback with our management team.
All the upsells are very off-putting. Background checks should be included. Why would you want to connect people to those who may have a dicey record?
Hi Sarah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not user friendly for example I couldn't figure out how to find out all the benefits of a membership until I signed up first then I received e-mails telling me other benefits. Just would have liked to know up front. Did realize that I had to become a member before I could contact someone. I guess that's the point of membership to contact someone unless they contact me first, maybe, haven't experienced that yet. But all good now I have a month membership I'll see how it goes. Thank You
Hi David, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011282 when you message.
Glitchy website, very difficult to cancel subscription. They make it seem like you are getting messages from candidates, it it's actually just care.com sending you a recommended candidate.
Hi There, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011281 in your response.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Myrriah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.