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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Need to update password to use app and the link isn't working
Too many drop-down boxes covering info, so have limited viewing space.
We appreciate your review. We'll be sure to share your feedback with our management team.
Difficult to simply tie into pet services only. Unclear if providers are available and what price per visit or how to call administrative service to clarify.
Hi Janice, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013534 with your message.
Hi Auro, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013532 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Didn't like not knowing up front that I'd need to subscribe to be able to contact prospective care givers.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We wish you luck in your search for care.
I think that the price to pay for membership is very pricey, when you are a single mom of 5 kids trying to find adequate & safe childcare
Hi Dawn, We appreciate your review. We'll be sure to share your feedback with our management team.
I don't like being hustled into Premium membership without any obvious escape options.
Hi Tristen, We appreciate your review. We'll be sure to share your feedback with our management team.
Didn't realize I had to pay to reveal any information about my applicant.
Hi Sue, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The pop-up boxes about add-ons are endless. It almost defeats the purpose of paying for a subscription.
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't like being asked to add other features though. Keep it simple…
We appreciate your review. We'll be sure to share your feedback with our management team.
Too expensive. So many hidden fees. Charges for the entire year instead of the monthly rate. I feel it's very deceptive.
Hi Wendy, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013497 with your message.
Frustrated that I need to pay to use a service that should be free
Hi Kayla, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013492with your message.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Hard to use web site. Find a person then loose them getting membership
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013481 when you message.
Too many add ons, why did cost 100.00 just to access your care people?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
All these added fees to gouge desperate parents trying to find quality care for the babies is disgusting!
Hi Jamica, I'm sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013473 with your message.
Help files lack details on billing processes to reflect Care Com's business professionalism and ethical practices. Care giving requires human contact.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number-013465 with your message.
I am having trouble figuring out how to navigate your site. I read caregivers responses and marked the ones I like. What is supposed to happen? Do I contact then or do they call me? More instructions on the face would be nice
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013466 with your message.
I need to find caregiver help; however, I almost feel this whole system is a scam. You are basically using bait and switch techniques. If I signed up for three months, why does my bill jump from around $75.00 per month to approx $128.00? Why even offer a free service when it provides nothing. You need to do a better job because I simply do not trust your system!
Hi Tim, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013464 with your message.
This is really my first time actually putting this site/app to good use. Initially, I was a bit skeptical and never followed through.
This time around, though...the service has been surprisingly good, easy, and quite helpful. However, I do not like the cost for the subscription! I have been a single mother before and something like this would've been amazing if it were more affordable. Just think, from a single parent's prospective, the monthly rate is crazy if you're trying to pay for the babysitter, etc. on a regular basis. I was livid to find that I had to apply for the premium subscription just to view and/or respond to any of the applicants. If it didn't cost so much, I might've actually considered keeping the subscription and using it more often for other services.
I sincerely hope that they reassess this minor detail for everyone, not just for those who have the financial means.
I humbly thank anyone who reads this, because there was once a time when I could not afford to pay.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013538 with your message.