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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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A friend recommended this Site to me, so far it has been very easy to use.
Thanks.
Be warned! Despite thinking you are signing up for a one, two or three month enrollment, this company will automatically register you for an ongoing subscription without your consent or control. It is then up to you to figure this out and cancel the subscription before you are charged for additional months. I did not realize this until I saw my credit card was charged for an additional month. When I reached out to the company (which is actually not easy since there is no phone number or email you can contact them directly at), they just tell you their fees are nonrefundable despite this being a direct result of their sneaky billing policies. I looked at other reviews online and saw that many others have complained about this.I will be reaching out to my credit card company as well.
Hi Fayaz, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-013592 when you message.
Just started. I don't know if your people are quality or not yet.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013590 with your message.
Just joined and it app wont work. Need a pet sitter asap
Hi Donna, Thanks for sharing your feedback on the site. I'd be happy to offer some tips on your pet sitter search. Here is a helpful article from our Help Center that offers you some tips on how to book a pet caregiver. https://help.care.com/families/s/article/How-do-I-book-with-a-pet-caregiver?language=en_US
Additionally, listing a job for your specific needs is one of the best ways to connect with a pet sitter. If you have any questions, please reach out through our Help Center or you can find us on Facebook, Twitter and Instagram.
I have not received care. Will give a more fair judgement when I do get care for my grandmother
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013589 with your message.
I was looking for a housekeeper and not a Caregiver. Maybe I hit the wrong button. No problem
Hi Jack, thanks for the great review! To clarify, regardless of the type of profile they have, they are all caregivers so we have housekeeping caregivers, child caregivers, senior caregivers. You have the correct account and job posted, but if you still need help, Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013588 with your message.
This site lacks transparency and is not up front with the fact that you must upgraid to a paid membership before you canm hire someone for a job. It is unprofessional and predatory to not state this up front, and we will not be using this website agin, nor will we recoomend it to anyone we know.
Hi Erin, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013578 with your message.
As a care giver this site is so shady when dealing with money. They charge a one time background fee and sneak a subscription into it. Not okay. They made it so impossibly hard to cancel my "membership". I hate this company because this is a scam in sheeps clothing. Absolutly do not use them unless you want stuck paying a sneaky 8$ a month. No emails about these charges until I checked my bank. Use a different site or facebook.
Hi Jordy, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013577 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Didn't like the surprise additional fees. For example: I bought the full year max subscription price, but they asked me (after) if I wanted to add background checks. I thought this was included.
We appreciate your review. We'll be sure to share your feedback with our management team.
Found caregivers near me, Now to see if anyone is interested.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am unsure about some of the one time charge of $79 as opposed to having $20 mo
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Can cancel anytime but won't refund anything - so they bill on the 8th cancel on 21st - NO REFUND. Just found out that they been billing since November and I haven't used it since then but won't refund current charge. DO NOT USE THEM FOR THAT REASON!
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-013570 in your response.
Did not get my email confirmation for new membership.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013566 with your message.
Just a lot of pop ups and things to click before I get what I want.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013559 when you message.
It is robbery to make me pay $40/mo to be able to communicate with applicants. I need help for a one time issue and I WILL BE CANCELLING within the month, but $40 is robbery.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
We love hearing this! Thanks so much for sharing!
Well, tried to edit my job posting and it wouldn't save. Then you asked me for my opinion right after that, so there you go. Would also be great if you could edit the visible fields when doing a search. In other words, customize what info you're seeing in the list view when searching for childcare.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013549 with your message.
The reason I gave a one rating is because, I've been trying to find and hiring a tutor for my son. I have an account as a caregiver and one as a family member looking for a tutor, it wouldn't let me switch from Caregiver to family member and then so I had to pay two different three different fees one to become a back to become a caregiver second one to hire a tutor and then to upgrade. I'm not too happy about that
No information about costs or subscribing with out the upgrade. Uncomfortably sneaky. Choices should be available.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s so great to hear you love your experience with the app! Thanks for sharing!