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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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First time user of Care.com. So far seems good. The payment page and where to enter promo code was not clear until I clicked the submit button.
I paid to be able to contact some of the available women and your site still doesn't provide phone numbers? Why?
Hi bonnie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013439 with your message.
Manipulative/Predatory process to appear to be functional on free account but requires a premium subscription to do anything you actually came here to do.
Hi Michael, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013433 with your message.
I thought your service was free but to actually message anyone I may be interested in hiring, you require payment.:-(
Hi Karen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
$#*! you guys! I'm not paying your rates for background checks. I have a subscription that I use with my business. You did not state anything about this requirement leading up to the upgrade fees. SO! $#*! YOU!
Hi Shirley, I'm sorry to see you are so upset. Purchasing background checks is a convenience option available on our site and is not required in order to use your Care.com membership. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-013423 when you message.
I just started so I really don't have anything for now to say
We appreciate your review!
Astounded that you are charging the end user. That is not right. Absorb that in your care-ers fees.
Hi David, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Difficult to read /language complicated offerings on pricing/features. Same w background disclaimer.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013414 with your message.
I have used care.com before as a caregiver. This is first time looking for one
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Just started using the website, but so far it has been easy enough to work with..
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I am looking for a specific person and there is no way to search by name. I cannot easily find a number to call to answer questions. Chat not working.
Hi Christian, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013410 with your message.
So far I am not at all impressed by this process or the changes that have been made to this site since I last used it 10 years ago. I dont ever remember it being this hard to a find someone and b pay this amount of money to be able to find someone. This doesnt include that you are going to charge me to pay for the sitter should I hear back from her.
Hi Heidi, We appreciate your review. We'll be sure to share your feedback with our management team.
I can't get the website to work, won't let me sign up.
Hi Norma, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013403 with your message.
I created an account this morning in an effort to find pet care providers in my area. I created the account then got busy with work. I came back during a break only to find the account I had just created was deleted. Checked my email to find a welcome from care.com received at 12:21. A second email saying I had been removed from the community came in at 13:43. They had some "helpful" links in the email, but I still had to search for any sort of explanation as to what happened. I'll save others from having to search, but it's care.com's position they owe you no explanation for canceling your account. That's the only explanation on their website. Cool. Their removal system seems arbitrary as I hadn't even used it before being banned.
Hi Bryan, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013383 in your response.
Doesn't say what specifically their availability is.
We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013379 when you message.
Instructions were not so clear, I had to go back and forth. I had to make sure it is not tricky.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013375 when you message.
The fees should be disclosed up front and not during the process
Hi Teresa, We appreciate your review. We'll be sure to share your feedback with our management team.
Selected candidates and they could not be sent messages...
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013372 when you message.
Pretty easy to use just pricey. Hopefully it helps with finding quality people
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Recently moved to a new area and it's hard to find care near my new address.
Hi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013360 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team