On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've never been to the site before but we are in need of a nanny. I felt like it was asking for very private information without giving me any sort of comfort in knowing it was secure or how any of the process works. Now that I'm into my account I see how it is valid but I was very nervous at first.
The upgrade buttons didn't work so I had to upgrade through the app which cost more than the offer on the website.
Hi Chris, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014384 when you message.
When I increased the area size, the choice of cleaners didn't change. Perhaps there is no difference. Just noting that.
Hi Marlene, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014382 when you message.
It has only been a few days but signed up and haven't heard back from many applicants. Maybe it was a falseness of the advertisements about wow if I sign up a lot of people will message me? Hoping this site is worth it in the end.
Hi Jessica, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-014380 in your response.
Upset that I had to create a post and then pay, before even searching if anyone could meet my needs in the first place. I paid for quarterly and did my post, needing pet care in my area, only to find out after that there are literally none available in my area to meet my needs. Now I have to cancel my post, cancel my recurring payment and try to get a refund. I never would have paid and signed up if I could have searched first to see if there was even anyone who could meet my needs in the first place. Very disappointing.
Hi Christine, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014373 with your message.
I dislike new money surprises popping up with each click of the mouse.
Hi Maxine, We appreciate your review. We'll be sure to share your feedback with our management team.
I signed up for their month package. After messaging 6 pet sitters only 1 replied to say she does not cover my area. Even messaged pet sitters with "Quick Response". Keep in mind I placed a radius on my zip code. With no refund I'm stuck with membership for 1 month. A little bit of a waste. Start with the free account until you find someone otherwise it will get frustrating.
Hi, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-014368 in your response.
I've been trying to contact potential candidates for 45 minutes now and I have edited my info block at least a dozen times to make sure that there was no offensive language or personal references... no luck - still the red warning pops up. Then I even threw more money at you to upgrade my membership... still no luck! I have 3 days to book now and several more in the very near future... do you folks really want my business or not?
Hi Paul, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014369 when you message.
I saw 10 caregivers in my town. After I paid for subscription, I put my zip code and the system says no one found for my area.
Hi Rene, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014362 when you message.
The site is terrible. I can't log into my account and therefore it's impossible to contact customer care.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-31226 when you message.
Keep getting error message...will Not let me adjust the posting...candidates that we saw prior to paying...after paying ther gone?
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-31223 when you message.
My partner and I signed up for basic service with Care.com in 2018 to find a sitter for our 1 year old. We ended up hiring someone who, after two days, said she needed to quit. We never went back to this service after that. Then today I notice a charge on my credit card from care.com for $86. Confused I checked my email for anything from them and asked my partner if she did anything with them. Nothing from either, so I try to login and see that I have an active 'premium membership' that is billed quarterly. Sure enough, I see that I've been billed between $78 and $86 for this service 4x a year since 2018, despite never using the service and never receiving any emails to the email registered with the account about upcoming payments, account renewal, or anything at all. Not one email. This is a predatory billing practice that is hurting families instead of helping them. We are disgusted that a company with name 'care' and mission to help families find quality child care relies on such unethical billing practices to take money from families in need. Of course, upon reaching out to customer support via chat, because there is no phone support, I was just given a copy and paste of the ToS that states there are on refunds, accounts are auto-renewed via card on file, etc. Standard practice for these companies to justify their actions without considering the humans they are hurting. The support rep was kind enough to open a ticket with a supervisor which I appreciate. While I'm not feeling very optimistic there will be a satisfactory resolution here, which would be at least some of my $1500 + refunded, I am hoping they practice what they preach and care enough to do so.
Hi Brian, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-014358 when you message.
It is expensive, and there's a new upcharge for 3 or 4 pages. That comes off as bait and switch. Change it, please
Hello Diana, We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014339 when you message.
I use to have a FREE account with care. It was canceled. Care called us to reinstate, but charging. They wanted credit cared upfront. Was promised by rep that I would receive a hard copy mailed to review. FYI never sent! Afterwards they came up with stuff that I was very uncomfortable giving out and the things they were saying about what they would do but said they could not show proof. Their listing of us states "THIS CARE CENTER IS NOT ACCEPTING REQUESTS AT THIS TIME". This was on site for months! When do contacted Care said they would look into and get back! Never happened. I also have via messenger that Care we have a basic account with NO BILLING!
This company will promise you stuff but will not deliver
They responded with having me log on to discuss the issue. As I do not have account I can not do so. I have again reached out via Facebook as they requested as an other way. Still waiting for response. Again care.com can not access the account as it never exists
Hi Victoria, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014322 when you message.
I paid for subscription and can't get in! Can't get anyone on the phone
Hi Peggy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014317 with your message.
It was difficult to only join for one month, it wouldn't let me. I don't want premium please change this.
Hi Michele, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014316 with your message.
You keep popping stuff up when I'm trying to complete a task. Let me use your website!
Hi Daniel, We appreciate your review. We'll be sure to share your feedback with our management team.
I'm getting confused because it don't tell me how much it's going to cost for the service and how I can talk to the dog walker and see when you're going to start and what time it will happen
Hi Virgil, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014314 with your message.
Every time I click on something you are asking for money. The fees should have been shared at the very beginning!
Hi Terri, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014312 with your message.
I don't want to resign up when I go to your app. Please make this easier. I've already paid for my subscription.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014390 when you message.