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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I've tried upgrading over and over with no success
I went to my profile and did not see anything about my user I'd or password. If I even have one? I purchased a plan to look for employees but don't see how I sign in. I don't want to create another account. I want to know how to access this one
Minimal instructions or ability to write specifics. Haven't seen a way to view my post compared to other posts. No place to search general information or how to.
Seems to be good but I don't have enough experience with it yet!
So far it is pretty okay to use, but attempting to submit payment was difficult, as the site kept refusing to run my card until the 5th try, and the ridiculous amount of paywalls for things like background checks is a little annoying. Other than that, it's a good experience.
It seemed easy enough. Now I'm going to see id it is all it says.
Too overwhelming and the sorting is too vague to really narrow down potential candidates.
Hard to navigate, have to upgrade to view any useful information.
Hi Rachel!
Thank you for providing your feedback! Please let me know if you are still having trouble navigating the site! I would be happy to assist you!
Hi Lisa!
Thank you for reaching out! Are you able to let me know more about what you mean? I'd be happy to assist you with your account once I know what the issue is you are having!
Literally ended up offering $30 an hour just to get my child picked up from school and dropped back off at home so I could complete my job training. Offered my car and my gas AND $30/hour even though it takes less than an hour to get my kid and bring her home, and I STILL couldn't find anyone! Her school is less than 5 minutes from our house. The longest part is waiting in line to get her. That's about 25 minutes. This gig is legit probably less than 40 minutes from start to finish but still compensates for a full hour of "work", and there is NOTHING TO DO but get a kid from point A to point B. A chance to make $600/month "working" less than 5 hours a week is a dream offer. Even though allllllllllll these people have profiles showing how much experience they have, how great they are, all the open availability they have, etc., etc., somehow, magically, not a single person was available for LESS THAN AN HOUR A DAY. They could literally make an extra $600 a month on their lunch break! Bunch of bull$hit. Every last person I messaged "just" started working for a family or only worked out of their home, even though their profile never said that and their availability was 100% open. Paid $39.99 for a month membership (waste of money) AND an additional $25 for one month of background/DMV/sex offender checks. Isn't this something care.com should THOROUGHLY be checking!?!?!? Nope, gotta pay extra!
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
I find you have to "upgrade" to do almost anything.
Problems after paying trying to find right caregiver.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
Where's my receipt? Usually, it's immediately emailed to me.
It seems free until you're ready to hire someone. Then there are all of these extras... it's very annoying and confusing.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
You should not have to pay extra for background checks and other add ons.
Website is clunky, 48 hour response time for customer service contact is ridiculous
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
I was prompted to upgrade so I could have unlimited access, then I am asked for more $ for add-ons. It does not make me feel as though I am in a secure place when looking for a nanny. Instead I feel like I am being taken advantage of.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
The user experience is a bit dated and I cannot figure out how to book a caregiver. I am having to search for help documents.
Not smooth at all! Guessing what to fix so the sight works and allows you to move on is super annoying! Forgot password email doesn't work. Getting signed up and rolling could have been way smoother
My biggest challenge so far is that it keeps bumping me off and making me log in again. Just joined this morning, so I'm working to find my way around this site.
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.