Care.comReviews 12,031

Concept is good, but for the price per mth I don't like that any features are extra "add-ons"...
Also, some features aren't working for me like adding a profile pic or my son's pic, as well as I can't add my phone # to profile info. It wants to ask me what phone numbers and addresses I am associated with, and NONE of them are familiar yet it doesn't accept that and kicks me out of editing...
Paid for upgrade and can't really do much..

They won't tell you this, but the "ADD ON" services are NON REFUNDABLE, too! 96.00 WASTED even if you didn't find your nanny on Care.com (which you WON'T, because there barely ARE any caregivers on there). Waste of money. Use a different service. UrbanSitter or another. USELESS!

I will start by saying my pet sitter was excellent, but care.com much. I canceled my service as the steps on their website told me to do and 3 months later another charge of $82.68. I emailed the care.com team and it's been more than 48hrs and no response. I tried calling the number I found. That was a joke it just sends you to the the website. The chat with us function is unavailable. I sent a second email, but I'm not hopeful, so I had to dispute with my credit card and if they can't fix I will cancel that credit card. HORRIBLE HORRIBLE HORRIBLE BUSINESS PRACTICES. I WONDER HOW MUCH MONEY DO YOU MAKE OFF OF SERVICES THAT HAVE BEEN CANCELED.

This company is sheisty at best. Those who've benefitted from their "service" are in the minority. I'd signed up to find home health care for my mother with Parkinson's. I created a profile using my email as my mom has a hard time checking or responding to messages. I imagine this is the case for most folks. We had received numerous applications for the job and needed to upgrade to the Premium account to respond. We set that up and paid the $$ ($90 ish) for three months and were able to contact several applicants directly. After that I noticed that the zip code/area assigned to our account was my work zip, so somehow the app assigned it to my local computer's DNS. I updated that, along with the profile information to match my mother's.
The next day I tried to log in and couldn't. Checked my messages and they'd suspended our account! No reason given. I tried calling and got an automated message saying to log in online to receive support, then it hangs up on you! Ok, how the heck can I get that support when my login is no longer valid? I filled out their online support form but never received a reply. Then I saw that they have no obligation to respond (somewhere in the fine print).
After looking up their policies, it explicitly states that "Care.com doesn't offer refunds for family Premium Subscriptions because all subscriptions are designed to be active for the full term of the subscription."
WHO WOULD WANT THIS KIND OF TREATMENT? This is absolute B. S. and an example of why big companies that take over localized services are only in it for the money. Their lack of any live customer support, whether via phone or email, is evidence of their greedy capitalism. STEER CLEAR OF CARE.COM.

I am unable to change my account settings to reflect my current location. The fee associated with use to simply find a provider is extremely high and becomes a barrier to finding care in a field that is already incredibly difficult to reach. Not being able to set my pay rate as low as providers are setting their pay rate is frustrating and inaccurate. The site was created for affluent dual income households and not catered to provide a level of support for the average American parent.