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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Sitters are not on regularly. Filters needs refining.
Outdated Website. Difficult to find where to make my job posting featured or put up an ad.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I was willing to pay for the service on a monthly basis. If you charge a yearly payment, please discontue and refund my account.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I can't stand the way you built your website. Absolutely dog $#*! UX experience.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Easy to use. I'll see what kind of help I get before rating 5 stars.
Stop trying to sell other services during checkout.
Should be clearer what you get free and what you pay for
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Way too expensive and the site just glitched as I was trying to upgrade, so now I have no idea if I was charged or not. Also, there is very very little that one can do with free account. The cost to use this site monthly is outrageous and is not work the cost.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I just paid for premium but I am limited to a number of messages? That isn't acceptable. I want a refund
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I am in need of trying to get my home back together any quality help as soon as possible would be wonderful. Thanks so much for your help
I was hoping not to pay, but it makes sense that one would need to!
I have not found anyone on Care.com, so why would I rate you guys 5 stars? I've been trying for years.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Constant trouble resetting password, as you can't use safari browser. Took weeks to get it sorted out.
Very good, but you charge too much off the start. You should allow us to utilize service first.
Very confusing. I am looking for a caregiver and not sure what this "subscription" covers... this is very vague
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Before we paid, you showed that you had over 300 tutors in this area.
Then I paid, and I put in that I need a Japanese tutor, (subject matter, you hide before people pay), and there are zero.
Zero near me, zero within 10 miles, zero within 20 miles.
I'm canceling this membership, I want my money back (you LIED), and I am telling everybody that I know what a scam this is.
I had just finished hating care.com, too. I was giving a tutor a chance because I've run out of options, and I'll be present when my child is tutored. Plus, he's 17 year old now, 220 lbs and 6'3".
But I got a nanny through care.com 10 years ago, and he turned out to be a child molester. He is now in prison. Matthew Zakrzewski. Should ring bells.
He didn't molest my child (i have guns and we let him know from first meeting that I wouldn't bother with the police if anyone ever hurt my child), but he molested many other children. All of whom he found through Care.com. Cops said my son was one of the only children he didn't abuse.
You guys suck as far as keeping kids safe and now you also rip people off. What a scam.
I believe in second chances, but you're a TERRIBLE company. I'm going to start telling the Matthew story again- you don't care about people, and your shameful practices should be exposed. Cancel this account. Refund my money.
Website is easy to navigate; love having caregivers aggregated for me!
I had issues on the mobile site getting my password reset
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I paid for the year up front, I've had nothing but issues. The app is never working 100% There really wasn't great options on there. I reached out to support for several issues, none were ever resolved. When they respond to a support email they reply from a "no reply " email so that you can't talk back and forth. They just send you a link to their help page. They refused to prorate and refund part of my payment when I asked. I could not use the app efficiently. They told me it would be best for me to keep care.com to meet my nanny needs (which I no longer need no thanks to care) Of course, I can't respond to the emails so I've submitted a new ticket for every response I wanted to send. Nothing will be done. Crappy company and customer service.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have found your site well designed (obviously by a professional web designer). It is extremely easy to understand, use and seems to cover all areas I would expect to have need of, One, other thing, do you have someone who can help me do my home paperwork filing caught up until it's finished? Not overwhelming but extensive. Same person@ same price to me would be perfect if possible. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.