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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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She will start tomorrow. I will let you know. There is not much to tell now.
I haven't been able to get an Aide to respond back to me so I can hire them! One did but she can't come for me, she's already booked fully! I need more to get back to me!
Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025421 when you message.
I interview Sharon an thought we would be a good match. It has been. Thank you.
We love hearing this! Thank you for sharing!
I was not happy about having to pay a quarterly fee in order to communicate with the applicants. But in the end I was pleased to be able to communicate with all three. That made a huge difference for me! I now have a new housekeeper coming next week!
We're thrilled to hear this! Thank you so much for sharing! If you have any questions about the site or service in the future, please feel free to reach out to us via email at reviewteam@care. Com, and please include Reference Number REV-025412 when you message.
Just cancel 6 hours before we go on vacation! She should let us know way before!
Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025411 when you message.
I don't know how to shut it off! Once I hired! A dog sitter? Please let me know, so I don't waste any one time!
I received many referrals and I was able to choose Lynn P from the array of people.
We're thrilled to hear you were able to use the site successfully! Thank you for sharing!
Rachel helped us with a last minute need and did a wonderful job watching our toddler so we could go on a date for the first time in months!
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care. Com. Please include REV-025406 when you message.
I joined yesterday and canceled yesterday. It took much of the day trying to get a sitter. Three individuals agreed and then canceled. Several recommended sitters did not meet the criteria with respect to their schedules parameters so I would start reviewing the profile only to discover that the individual did not work during the hours I requested. Finally the links to the sitter pages did not consistently work, "error, please try again later". The service is a great idea but it did not work for me.
Thank you for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025405 when you message.
Pet sitters who have applied for boarding my dog do not respond back to me after I have contacted them. This makes me think Care. Com has taken my money, and there are no real pet sitters on their website. If sitter applied for job, why would they not contact me when I ask a simple question. This has occurred with more than one pet sitter. Website does say my message was delivered.
Thank you for your feedback and providing your information. Please be assured the profiles are on our site are real but I am sincerely sorry that you haven't had a positive experience! We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025404 when you message.
I set an appointment with a housekeeper. She was a no show with no message
Thank you so much for your feedback. We will be reaching out to you via email. If you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025397 when you message.
Good communication and good meeting. The meeting was successful and a good learning strategy was provided.
We're so happy to hear that you've had a good experience so far! Thank you for letting us know!
She's very polite, helpful and good with my lil grandchildren. Goes above and beyond and willing to assist
Ceesay was a big help and she solved my problem of being picked up and transported after surgery.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Obviously you don't check your nurses for reliability as a quadriplegic I think this care.com is a sham to take your money
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at [email protected] to share more details about the issues you’ve encountered so we can address them. When you do, please include Reference Number REV-025386 when you message.
I thought I had booked Sarah to walk Camille March 22 to 24 for a half hour. I sent the info to her. There was no response. I had to take Camille out wearing a fracture boot. It was very hard to do. I am very disappointed in Care
Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025381 when you message.
We love to hear this! I would like to ask if you would consider posting a positive review on your caregiver's account. This is helpful to the caregiver and is also helpful to other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at [email protected]. Please include Reference Number REV-025374 when you message.
Our normal babysitter could not help out these last 2 days and we were able to find a phenomenal sitter last minute
We are so happy to hear you found a great sitter! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at [email protected]. Please include Reference Number REV-025372 when you message.
Care.com was easy to navigate. We choose from the list provided. Have not had her start yet, but based on speaking to her, online reviews and checking references, we think we will be satisfied.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
We booked a sitter a week out, and our first sitter cancelled on us. After re-posting our job, we found another sitter who was GREAT.
However, she left us a summary of her time here, and care.com can't share it with us because I don't have an iphone. I don't like that the sitter left us a summary for our benefit, and care.com withheld that from us simply because I don't have the right phone. I use the website for everything, and to not be able to access information that my sitter left is unacceptable.
We'd be happy to assist you. For assistance, please reach out to us at [email protected]. Please include Reference Number REV 025367 when you email or reach out to us via our phone number listed on your credit card statement.
We're so happy to hear that you're having a good experience so far! Thank you for sharing!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thanks for sharing the love!
Thank you,
Care. Com Member Care Team