On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was difficult for me to find the message center and the page where jobs are posted. Then things got less frustrating.
Phedeos B. Was easy to work with, pleasant, and understood what I needed.
Diana was a very pleasant young lady. But she. Canceled her appointment several times. We are 79 years old and both have physical problems. Prior to three times we attempted to get the house organized. For the arrival of our new housekeeper, with out success. My wife was very disappointed and felt foolish for believing in Dianna and her false verbal promises.
I'm so sorry to hear of your frustrating experience with someone on our site. We offer a review feature, which allows families the option to share their experiences with other members on the site. Please visit https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US for instructions for how to post a review. Please also feel free to reach us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023164 in your response.
I had a great interview with Amy She was so good with her experience level and pleasant to talk to.
I feel very confident in her care.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account once the job has been completed. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Great care of our animals and very active dog, house and cat boxes clean when we got home, pets good and water bowls clean…
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Successful experience. The vetting process made it more comfortable to know that the individuals had some screening. Replies were timely. Applicants were great. Met with one person and she fit the need we had,
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please also consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Donna L. Is an incredible person to begin with. She nows animals our pets liked her right away, needless to say we did too. Donna took such great care of the pets while we were away. Best of all they were so calm when we arrived so we know there was no anxiety for them!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
My experience has not been good so far, and why do I have to vet this person!
We are so sorry you had a bad experience with someone on our site and we appreciate your bringing this to our attention. I have documented your concerns and they will be reviewed for appropriate action. If we require any additional information we will reach out to you. All caregivers on Care.com go through an initial verification before being allowed to create an account. Care.com does not directly employ the caregivers you find on our site, and we don’t place caregivers with you; instead, we offer an array of tools and resources to help you make the best and most informed hiring decisions for your family.
Additionally, I encourage you to post a review to let others in our community know about your experience:
Computer
1. Log in to your Care.com account.
2. Click Jobs near the top to display the Jobs page.
3. Click the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Click Submit.
Mobile
1. Log in to the Care.com app.
2. Tap Jobs at the bottom to display the Jobs page.
3. Tab the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Tap Submit.
Once you submit a review, our team will go over what you’ve written, and we’ll post it to the site very shortly. Reviews appear publicly on the site, so please omit last names, locations, illnesses, or other specific personal details that might identify your family.
Thank you in advance for taking the time to post a review!
Isabella came by and fed my cat every day. I would recommend her.
Hi Richard, that's wonderful news! I'm thrilled to hear you found such an exceptional pet caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
You have not allow me to get back to the move out cleaning service move out cleaning service was not applicable to your services so I'm very disappointed. Thank you
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023047 when you message.
The housekeeper did not show up and did not have the courtesy to let me know. The time and date had been confirmed and I waited with no word from the housekeeper.
We are so sorry you had a bad experience with someone on our site and we appreciate your bringing this to our attention. I have documented your concerns and they will be reviewed for appropriate action. If we require any additional information we will reach out to you.
Additionally, I encourage you to post a review on the caregiver's account to let others in our community know about your experience:
Computer
1. Log in to your Care.com account.
2. Click Jobs near the top to display the Jobs page.
3. Click the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Click Submit.
Mobile
1. Log in to the Care.com app.
2. Tap Jobs at the bottom to display the Jobs page.
3. Tab the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Tap Submit.
Once you submit a review, our team will go over what you’ve written, and we’ll post it to the site very shortly. Reviews appear publicly on the site, so please omit last names, locations, illnesses, or other specific personal details that might identify your family.
Thank you in advance for taking the time to post a review
Angelica did an amazing job, she was super thoughtful and thorough knowing I was injured she didn't hesitate to come help.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I'm kicking myself for using your service! It would be wonderful to speak to a real person, to talk about things works.
I’m sorry you are having trouble reaching us. Premium members can chat live with us through the Contact Us button found at Care Help Center for Families, Caregivers & Partners as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-022989 in your response.
Very easy to follow.Experienced no problems.Will use any time I need a new caregiver
Hi Cindy, we love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Laura was caring about myself and my Mom. She was prompt and courteous and friendly in a difficult situation.
Hi Cindy, that's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I've reached out to 2 caregivers! No results! How does this work? I paid a fee for what?
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022926 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Took us a while to find Chloe. First person I talked with backed out before "meet & greet" for the dogs. Then we found Chloe & honestly, I was a little apprehensive. But she came to the "meet & greet" & did amazing with the dogs. Her first day will be tomorrow.
I also wanted to hire someone else, in case Chloe can't make it for some reason, but the next person I texted with, although "saying" that she wanted to come to the "meet & greet" never showed up. She does live quite a ways from us tho, but at least could have notified us.
That’s so great to hear you love your experience with the app! Thanks for sharing!
I placed an ad for overnight help, which was new for me and a big step. Everyone that I communicated with in the interview process were thoughtful mature and comforting. I was pleased with using Care and would recommend.
That’s so great to hear you love your experience with the app! Thanks for sharing!
We need Boarding for my two 5 month old kittens for a weekend. I found the Care website and a Cat hotel site. The cat hotel was going to be further away and higher cost and we would have to cut our trip short with Grandma. The Care boarding option let choose options and post the need then wow! It was booked!
Thanks so much for the great review! I'm happy to hear you you were able to find pet care using the site!
Thank you,
Care.com Member Care Team
Bogus nobody responds nor do they get messages. Either your message system is messed up or something. Four housekeepers wanted the position and I said yes. But communication after that was impossible!
Thank you for your feedback and I apologize for your frustration. We would be happy to take a look for you and see how we can help! Please reach out to us via our Help Center link at https://help.care.com/s/contactus as well as through Facebook Messenger. Please include REV-022866 when you message. Thank you!
I found a lovely person to help me care for my husband on the weekends when hospice cannot be there
Thank you for taking the time to post this feedback. I'm so glad to see you were able to find a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US), or please feel free to contact us at https://help.care.com/s/contactus for assistance. Thank you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are finding success with the site! We really appreciate you sharing your experience! Thank you for the review!