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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I'm hoping, this will provide the type of people I'm looking for to clean my home on a regular basis. My last house keper I had for over 25 years
Hi Pamala, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Not sure how this works picking people than paying for it
Hi Roberta, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006958 with your message.
I joined with a special discount and you charged my cc 79.79. I think their was a mistake. Please advise.
Hi Robert, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006956 with your message.
I'll have a better idea of what I think of the site when I get results.
Hi Annette, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006957 with your message.
I had major problems posting on the app and adding details to a job. I could not add a title at all even without any special characters. This is extremely frustrating!
Hi Pamela, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006951 when you message.
First time using this and very happy with the process and initial selection or potential care givers.
Hi Errol, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Lots of upselling. Not pleased that you did not mention I needed a subscription to respond to those applying for positions.
Hi Larry, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Why am I spending $30-40 for one month of service just to find a couple people to clean my home? That money's not going to the person I find, it's going into Care.com's pockets. You charge the professionals to be on your site, which is more costs for them, which is also going into Care.com's pockets. You $#*!ers are exploiting fragile people in bad situations for profit. $#*! you.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Hello John, We appreciate your review. We'll be sure to share your feedback with our management team.
This platform is helpful in provide instruction, how to navigate the site.
Hello Stephanie, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
My experience with the site has been horrible so far. First I could even make a payment to post a job and then I started looking for help on how to interview candidate before "confirming" them and the help chat function does work. I want my money back!
Hello Shuba, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006918 when you message.
Good job so far. Just started so no news is good news.
Thank you for the 5 star review.
Explain in, ore detail how this works as for getting applicants
Hello Crystal, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006909 with your message.
None of the applicants are filtered to my specs. Very disappointed. Would prefer a refund of my annual fee.
Hello Lisa, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006903 when you message.
The website continually gives login problems. It will say "care.com has redirected you too many times." I tried to call member services and it is only an automated message. To chat with support staff, you need to log in, which I was unable to do. I had to make a whole new account.
Hello Suzie, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006904 with your message.
I do not understand why there was a question about the name on my card. That IS my name.
Hello Justine, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006893 with your message.
Sell, sell, sell, instead of getting to the actual service someone has signed up for.
Why is there no one time for a month purchase option, why must it be auto renew?
Hello Brett, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-006895 with your message.
Will feedback when I've had a little experience on the site. So far, so good.
Hello Thomas, Thank you for the 5 star review.
Ok, so far. However, some profiles are of sitters that are not available to book, and there is no way to filter them out.
Hello Shahenaz, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006889 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006965 with your message.