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CarCovers has a rating of 2.9 stars from 21,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarCovers most frequently mention customer service, lifetime warranty and return policy. CarCovers ranks 10th among Auto Accessories sites.
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I received excellent customer service from JULIO at carcovers.com He was professional,courteous, & caring, and he answered all of my questions and resolved my concern promptly and thoroughly. I love the car cover I bought from Car Covers.com. Great product, fairly priced, good warranty,... and awesome customer service from JULIO! I'm a very satisfied customer. THANKS AGAIN!
The website was easy to use and the delivery date was right on, so really appreciated.
Easy to find what I want. Easy to navigate site.
Ok fit
Z
Very well designed web site. Online advice was quick.
Quality cover, great product and really great customer service experience.
All good
Product met expectations. Fits my vehicle perfectly, and looks great.
Website was intuitive for the product in which I was most interested. Pop-up also offered other items I may have been interested in, but further details about those products were not easily available.
I did not see any delivery tracking
Fast and easy. On time and fast delivery. I recommend this site
Thanks for the ease of shopping, the free gifts, and the video that helped me make my decision. I hope this cover is as good as it claims--looking forward to using it! Thanks!
Thank you
Very quick order service.
I've had a great experience today in purchasing my new car cover, with on-line customer service chat with Patricia. She was great, and gave me more information beyond what I had asked for! This helped me feel good about my purchase.
The product I received was exactly as advertised, a high quality cover for my Honda Ridgeline. The shipping box included extra goodies like a lock for the cover and a pair of microfiber wiping cloths. Nice touch!
Easy to identify what is needed, appreciate the summary of each level of cover -- made the choice easy!
I am extremely pleased with the covers I have purchased CarCovers.com. Two of them are used on cars that are primarily outside - and they are holding up well! One of them is over two (three.?) years old.
The third cover is on a car that is exclusively garage kept - naturally this one still looks new.
My car is 70 years old. I'm concerned about the size and fit.
The order has arrived but I have not had time to open the box and check what was sent to me.
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.

