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CarCovers has a rating of 2.9 stars from 21,034 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarCovers most frequently mention customer service, lifetime warranty and return policy. CarCovers ranks 7th among Auto Accessories sites.
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Quick and painless so far. Wish they had customer service open on the weekends.
Once I get through to customer service everything went really well. Everyone was polite and courteous. Once I receive the product, which was delivered promptly, I was very happy. This is my second purchase from this company and I would recommend it to anyone.
The only real problem I had, was with your phone system. Getting through was quite challenging.
I am very happy with the car cover. I think it is well made and fits nicely on the car. Shipping and delivery was good. I would recommend to other.
None
Your car cover was made better than I expected and I'm happy with my purchase. Thank you
Great response time: Deliver, cancellation/transaction time, customer service resolution, etc
Thank you for my first purchase experience.
Follow up was very good about the order with email.
Good job so far!...hope it fits nicely
Always easy to find what I need.
Efficient and easy to use.
Well conceived purchase and delivery plan. Good input to the buyer from start to finish.
Was ok
The 30-day return policy is a problem for me because I do not have the car and cannot try the cover on the car. It is possible I will not have the car before expiration of the return time.
I really wanted a black indoor/outdoor cover but you don't have one.
I have had many car covers, and every single one of them let moisture or dust penetrate! With this cover NOTHING PENETRATES! I would recommend this cover to anyone! The cost of the cover is low considering the protection!
Wonderful web site-easy to navigate!
Easy site to use. I Thought it would be a fitted cover but not fitted around mirror or antenna or hood ornament so these will be wear spots..
Excellent
Thanks for an easy International sales process. Pity that our tax system increases the costs significantly. Pleased with the product, does what I wanted.
Quick response with live chat, a little annoying when pop ups show up trying to get people to purchase more items
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.

