Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CaratLane

CaratLane

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CaratLane?
grey stargrey stargrey stargrey stargrey star

CaratLane Reviews Summary

CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.

service
294
value
283
shipping
246
returns
179
quality
262

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Vivek B.
Unfollow Vivek B.
Share Review
Report Review

Caratlane product
August 1, 2021

Mr. Raturi is a genuinely good person who was able to assist me with my requirements was punctual and professional as needed. Thank you soo much for the help.

Date of experience: July 30, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Maniram R.
Unfollow Maniram R.
Share Review
Report Review

Very good services by Mr. Murali and brought more designs related to me and helpful with product knowledge thanks Caratlane

Date of experience: July 30, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Jayashree R.
Unfollow Jayashree R.
Share Review
Report Review

Try at home
August 1, 2021

This is my first experience with CaratLane. I was very hesitant to step into a gold shop due to pandemic but had to buy earrings for my daughters. Looked at CaratLane and they had an try at home option. The whole process was very smooth right from fixing appointment and sending the executive. Mr Santhosh called me and checked for a convenient time and came home. He showed us the designs we selected and got few more similar samples to try. Overall very happy with the service and experience. Thank you Santhosh and CaratLane

Date of experience: July 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Divya P.
Unfollow Divya P.
Share Review
Report Review

Satisfied Shopping
July 31, 2021

Liked the services by the representative Mr. Siddharth and received the package well in time.
Happy to have shopped in caratlane.:-).

Date of experience: July 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Michigan
1 review
0 helpful votes
Follow Russell R.
Unfollow Russell R.
Share Review
Report Review

Great service
July 29, 2021

Great experience. Easy website to shop Online chat worked great. They delivered the necklace early!

Date of experience: July 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow mohit T.
Unfollow mohit T.
Share Review
Report Review

I am very thankful to your one of teammates Mr Siddharth Mishra, he has good knowledge of gold and white gold etc, also he help out to us with a selection of designs of the ring for the gift perpose.
I belive such kind of services would be continue for further from your end
Thanks.

Date of experience: July 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Ashish K.
Unfollow Ashish K.
Share Review
Report Review

I was confused on the amount I should spare for my engagement ring. After visiting all the branded showrooms I decided to yry CaratLane. I am happy i made the right decision. Siddharth from the team helped me understand the different qualities of a good ring and how to evaluate the worth of it. I think i got saved from shelling out money on not so good product. His product knowledge and presentation is brilliant. Thanks to him.

Date of experience: July 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Rishabh m.
Unfollow Rishabh m.
Share Review
Report Review

Sale feedback
July 29, 2021

I have recently order from Cartlane Mr. Siddharth helped me a lot.
As I was a little bit confused to choose about design.
He solved my all quotes thanks to him.

Date of experience: July 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Renuka G.
Unfollow Renuka G.
Share Review
Report Review

Great customer service. I was very happy with Mr Sadiq, commendable patience, warm courtesy, he is definitely an asset to your company. Great designs at affordable rates also prompt response from Mr
Sadiq for all queries.

Date of experience: July 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow kriti r.
Unfollow kriti r.
Share Review
Report Review

Try at home
July 28, 2021

Availed the try at home service by caratlane, amazing experience, sadiq was thoroughly professional and helped us with all our queries

Date of experience: July 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Acharya S.
Unfollow Acharya S.
Share Review
Report Review

Great Service
July 28, 2021

His (Azam) enthusiasm about his company is perfect that's why we purchased a product.

I like the way he shared the products and answered all my queries.

"Azam" was very helpful, we will request another Home trial.

Regards,
Acharya Sanjana

Date of experience: July 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Himanshu A.
Unfollow Himanshu A.
Share Review
Report Review

Bought this nice bracelet for my friend's son and this would not have been possible to gift if Siddharth were not available to help. He just made customisations done within 24 hours and personally delivered it to me. Thank you so much for this gesture. Thanks Caratlane.

Date of experience: July 27, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Hong Kong
1 review
0 helpful votes
Follow Prachi S.
Unfollow Prachi S.
Share Review
Report Review

Last year I bought a ring and I loved it. This time I bought a mangalsutra. Service is amazing... Thanks to Amit Kasurde for assisting us..

Date of experience: July 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Pearl M.
Unfollow Pearl M.
Share Review
Report Review

For Akram
July 26, 2021

He is a genuinely good person who was able to assist me with my requirements was punctual and professional as needed. Thank you soo much for the help.

Date of experience: July 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Amy C.
Unfollow Amy C.
Share Review
Report Review

Great service!
July 26, 2021

Had a very pleasant experience with Sadiq with Carat Lane's *******@Home visits. He was patient and came with more options over 2 days. It was a good and comfortable experience shopping from home.

Date of experience: July 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Arushi S.
Unfollow Arushi S.
Share Review
Report Review

I wanted 5 rings till 23rd July. When I ordered the rings through Vivek from caratlane, it was showing date of delivery as 5th August but Vivek really pushed my case and all the rings were delivered 1 day before promised.
Vivek was really helpful in the entire process and kept sending me updates about my purchase.
I also love the fact that they send product certificate on mail.
It was a great experience shopping at Caratlane.

Date of experience: July 23, 2021
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Ritika S.
Unfollow Ritika S.
Share Review
Report Review

We had opted for try at home option
Vivek the executive was very knowledgable and humble person who helped us choose right designs for my daughter

Date of experience: July 23, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

GB
1 review
0 helpful votes
Follow Roopa S.
Unfollow Roopa S.
Share Review
Report Review

Very good service and product as advertised. Very pleased. Will recommend to buy from CaratLane. Thank you.

Date of experience: July 22, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Monika s.
Unfollow Monika s.
Share Review
Report Review

Thanks Syed Hussain Pasha for making our jewelry shopping experience easy and comfortable... :)

Date of experience: July 22, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
1 helpful vote
Follow Krithika T.
Unfollow Krithika T.
Share Review
Report Review

The service was very good and Santhosh was very polite and gave valuable suggestions. I would recommend him if you want to have a smooth and pleasant experience.

Date of experience: July 21, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

From the business

CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping


caratlane.com
Founded in 2008
Chennai, Tamil Nadu, India