CapWholesalersReviews 81

I originally ordered customized hats for our landscape crews from CapWholesalers more than a year ago, and since then reordered multiple times. So many choices, but once we settled on our choices, the ordering process was easy, as well as the customization process. The cap staff were professional and easy to work with choosing logo placements and colors of thread. Since the original order we added a 2nd color hat and they emailed me to merge our orders for better pricing. Lisette and Donna are amazing in their jobs.

I had been looking everywhere for a cap like one my husband loves, but I had shrunk in the wash. I took a chance and called capwholesalers and spoke to Katelyn. She was a great help and took the time to listen and went the extra mile to help determine exactly what hat I needed. I ordered a sample piece and it was well worth the price. I was able to use their sister company to embroider a larger quantity so now I don't have to worry about ruining my hubby's hats again. I have a hidden stash ready & waiting. Thank you Katelyn & capwholesalers for everything.

I've been doing a lot of research to find affordable hats with the best shipping prices since I live in Hawaii. These were much cheaper than the other options online by $2! And there were more color options, cheaper shipping by at least $50 (for Hawaii), and if you reach out to them they respond right away. The customer experience is important to me and I look for companies who feel the same way.

The hats came in exactly 2 weeks from me placing the order which is fast. The box was pretty beaten up when I received it which could've been because of USPS and thankfully the products weren't damaged at all. I did have to correct the shipping address and received the wrong shipping tracking # but when I reached out CapWholesalers responded right away.

Overall I'm really happy with my experience and plan to do another order now that I know the products look good and because of their customer support team. I was starting to get discouraged when I was looking for wholesale vendors online and CapWholesalers really stands out among the rest. I'm so happy I found them.

I have been a consistent customer for several years.

I usually order 3 to 6 dozen hats at a time and can count on 2 to 4 per dozen to be damaged because of inadequate packaging. Getting replacements for the damaged product can be such a hastle I often just absorbed the loss. I continue to shop because of selection and prices.

They shipped me more than I had ordered and more that was on the invoice of my most recent order. They made minimal effort to contact me. To make up for their mistake they made an unauthorized charge on my credit card, a credit card that had not been used with Hatco/Capwholesalers in several years and should NOT have been on file.

My experience with customer service to clear up this mistake that was made on their end was extremely frustrating and added to my disappointment and concern for the security of my personal information.

AWFUL customer service. I actually had a woman lie to me several times in a phone call about my order... it was so odd! The main one about a delivery date? As if i wouldn't notice them not arriving? I had emailed twice prior to calling days before and even got a partial response that was never fully responded to after my last email. Again very odd.
The products have always been fine and i will continue to use them b/c they carry particular products i cant find all together elsewhere i just now know if i have a question or problem it wont get answered or helped honestly.

It has been an absolute pleasure doing business with this company. The art of customer service is not lost on them and they really make you feel as if you are the most important customer they have. Always quick to respond to questions or reach out with updates on shipping etc. It is refreshing to do business with a company so focused on pleasing their customers and it is the reason why we will continue to do business with them hopefully forever.