CapBeastReviews 292

I placed an order for my hat and immediately asked them to change the hat style. They responded and and said no problem. I linked them the hat I wanted it switched to in the original email and then again in the reply. No response from them.

I receive my hat today and now its a hat that I cant even wear because its too big so I have a useless hat now. Whats the point of customer service if they dont SERVICE their CUSTOMERS?

To top this off, the embroidery on the hat is of very poor quality. Its blurry and doesnt look good! I would never order from here again.

I'm glad I went ahead and placed an order! The turnaround time was faster than expected, and the hat turned out exactly like I hoped.

I spent 81 dollors in june. Its now September 30. Still no hats. They will send you email after email promising that they will deliver, all lies. Dont waste your money.

Regretting my purchase! The amount of time you wait for 1 hat is crazy. 4-6 weeks is completely ridiculous.

I ordered 3 hats in different colors and font and never got the correct hats. I waited for them to make it right and redo them and they said they would and never did. Work is complete trash non of it lines up on my logo on the hat. You can see in the picture the 3 hats are all off centered because none on them line up with the stitching they are all in a different starting position and the sewing it self is a mess. They said they would make it right back in October 20 and we are in July 21. Order was placed on July 5th 2020.

If I could give negative I would. ZERO customer service. Shipped my order to wrong address I'm on 5 months No hats. They refuse to refund me, no one answers phones. Support emails are always giving me a different story. I would never recommend this company they are a mess!

Ordered hats on May 16th. Sample pictures of my order were gray and black hats. I received white and black hats with ‘1632' instead of my design of ‘1832' on them. After contacting Mary about both issues and and waiting for order, was told they could not change to gray as my order was for white. Even though I asked them to remake as gray earlier in the month! Apparently the pictures don't match up to the colors, even though they do have a gray and black option! Due to this, I asked for a refund and was told it was ‘impossible' to do. Have not received hats yet. It is now July 16th.

It was about very detailed with the production of everything. I was always updated on where my products were and what stage it was in and the outcome is AMAZING very detailed and captured our dream it made my boyfriend smile so hard and the color(yellow hat) are on point!

They will not help you get the order you placed. Lots of people don't receive the packages they send. Beware of scam!

They shipped me hats with a completely different embroidery color than my actual logo. Was offered a 15% discount, but the blame is on my logo that I've used without any issue from other companies. All of them came out the right color.

This company will evidently just pick whatever color they want. Spend your money elsewhere. I wasted money on hats I can't even use. Never ordering from them again.

Sent over logo originally and then updated with a confirmed email that it went to their production staff. I received the wrong logo and reached out to them. They told me that my text was to small on logo (instead of letting me fix it) they just ran the original and offer no re-course to correct it or get a hat with correct logo

I ordered a hat with my company logo. Before ordering I asked for a thread colour palette so I could choose the best match thread color to my logo. I was told by theCapBeast customer service that it would be selected by them as close as possible. When I received my hat, I was shocked at how different the thread colour was from my logo. The logo is barely visible. Even though customer service was great (Mary), they failed to admit there was such a difference in colour from the photos I sent. I have seen thread colours that match much closer to other vendors. I was hoping to be offered a refund or at least a credit to order again with another colour but was not.

Stitch quality is very poor and spotty with obvious holes in solid areas and loose threads. My complaint was met with a shrug and an insistence that what I was seeing with my own eyes was actually "excellent" work. They did offer to give me a "tasty" discount code on my next purchase, which misses the point.

I order a custom cap with my logo. The stitches are terrible, it supposed to be round logo, and is oval, some letters are thiner than others, etc.
Really terrible, and they don't make refunds. Don't take the risk with them.

Capbeast.com will not allow you any assistance if there are any mistakes with their products. That have a customer service department that is all too willing to villainize you if you ask about a mistake, and will make it out like you are trying to get something for nothing. Have emailed back and forth with them over an order I received that was not correct, and they are quick to use language to attempt to make me feel like I am in the wrong for even asking. At one point even saying "thanks for the honest try" like I was a kid trying to steal a cookie.
I will never order from them again. Go to Etsy, support an actual person.

For starters I ordered a design on the front, left, right, and on the back side of the hat, Got charged for it. But when the hat came in, not only was the design on the front poorly stitched. There was no design on the backside of the hat, which is very upsetting since got charged for it anyways. Shipping takes forever even when you pay for express. Now I know because of "covid" businesses want to pretend like things take longer, but in actuality I ordered from this site 5 years ago and its sad to see the quality is still $#*! and the shipping is jus as bad as before. I'd appreciate if your business would take initiative and make sure the product youre sending out is pristine and good to go. If it was my business and the stitching came out flawed for a client who's paying nearly 100$ for one hat. Id redo the whole hat until I got it perfect.

I ordered a custom cap on 4/26, it's now 4/29 and I have no idea if they got my order. I hope so, will update!

Disappointed. The logo I wanted was put on the side when it was to be put on the front. When I contacted them to correct the mistake the woman said I chosen the side. I did not have the option for the location so I assumed it went on the front. The logo didnt even look like what I sent them. The woman wont even email me back.

Terrible customer service and terrible company. I ordered a hat with my company logo but received a hat with a random logo on it. The order confirmation shows the correct logo, but the actual logo they used is incorrect. I reached out for resolution. At first they said they'd escalate my issue to a higher level but they've never contacted me since. Now they continually ignore my emails making it clear that they have no desire to stand by their product. Do not buy anything from Capbeast.

Order CB*******
Give me my refund Give me my refund.
Y'all messed up but won't fix it? That's crazy how you do business.