Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of CanvasBees

CanvasBeesReviews 103

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CanvasBees?
grey stargrey stargrey stargrey stargrey star

CanvasBees Reviews Summary

CanvasBees has a rating of 2.7 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasBees most frequently mention customer service, credit card and tracking number. CanvasBees ranks 7th among Paper sites.

service
14
value
15
shipping
15
returns
8
quality
15

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Alexis T.
Unfollow Alexis T.
Share Review
Report Review

Great quality!
March 29, 2017

This has been my third order for a canvas and I'm very happy with it! For the size of my canvas, the image came out great :) I'm genuinely amazed at how cheap the prices are for such great products, will definitely continue using to fill my dorm walls!

Date of experience: March 29, 2017
Georgia
1 review
0 helpful votes
Follow Allie T.
Unfollow Allie T.
Share Review
Report Review

So I actually went on to check reviews after I ordered, and saw some unsatisfying reviews. I was anticipating my order wouldn't be sent or it would be bad quality but those reviews honestly were wrong. I am extremely pleased with the canvas print I bought it turned out so nice and the service was great. This is the best priced prints website I've found with also giving proper quality work and shipping timing. I included a photo of my finished wall. The top horizontal canvas is what I ordered.

Date of experience: March 22, 2017
Texas
1 review
1 helpful vote
Follow R B.
Unfollow R B.
Share Review
Report Review

I just got my prints today the 18th, ordered around the 4th. There was a delay due to the snow storm which is on FedEx not canvasbees. The canvases are 60x60 and 60x45 and I am extremely satisfied with the turnout. 1 problem tho, the 60x60 is a few inches short 5inches each way so it's actually 55x55. I'm not totally mad at it but I would like the size I ordered. Again, Other than that the canvases are awesome. I will probably use them again depending their response when I address the size issue. Would def recommend. *** let me say, I am a graphic artist so I made sure my original artwork was print ready, necessary resolution and proper color setup is essential to get any prints right. If you don't know what you are doing consult someone that does or at least Google. You can't blame the printer for giving you what you gave them. Unless they agree to make proper corrections but what is good to them isn't always good to you.

Date of experience: March 18, 2017
Indiana
1 review
0 helpful votes
Follow marchan j.
Unfollow marchan j.
Share Review
Report Review

Canvas Prints
March 8, 2017

I ordered from Canvasbees because of the cost. I had not read any reviews on the company or it's product. First let me say that I received my product quickly. I ordered on the 3rd and received on the 7th. I have ordered canvas' from several other companies. The one feature that this company does not have that I like is the ability to edit (reduce/stretch) your picture on the site. All editing must be done prior to upload. The canvas I ordered did not come with hangers to hang the pictures. So I had to provide my own. The quality is acceptable, but I don't think I will order from them again. The canvas' are rough like a good burlap. Not smooth at all. Close up you can see each square on the canvas, like a pix-elated picture. If you are standing 4 feet away then it's ok; The canvas' look good. For the price they are ok. But I would have preferred a more smoother finish. I did not pay for shipping and used a coupon. So my cost was reasonable.

Date of experience: March 8, 2017
New York
1 review
2 helpful votes
Follow Tiffany J.
Unfollow Tiffany J.
Share Review
Report Review

Read the other reviews and you'll see that everyone says the same thing. I made my purchase over a month ago and have not received my item. I wrote several emails to them and never got a reply. I even called them several times. The guy on the phone was very rude and refused to refund my order. He hung up on me several times saying I would never get my money back. I later filed a dispute with my credit card company and was able to get my money back. This is not a business, it's a scam!

Date of experience: March 5, 2017
Nevada
1 review
3 helpful votes
Follow jessie s.
Unfollow jessie s.
Share Review
Report Review

Crap shoot
March 2, 2017

Canvasbees customer service is an absolute joke. They must be a very small business to have such poor employees and service. They don't answer emails, and you are lucky to get them to answer phone after about 20 calls. Use someone else to do your canvas pictures.

Date of experience: March 2, 2017
Jesse T. — CanvasBees Rep
over a year old

Hi Jessie,
We are sorry you went through this, we are willing to send you out a free canvas print if it will change your mind and review on our services, please advise. Thank you.

Texas
1 review
2 helpful votes
Follow Darel L.
Unfollow Darel L.
Share Review
Report Review

After waiting for 2 weeks for an answer, my order was late and my client was not satisfied and disappointed to find out that the order had not been shipped after 2 weeks, i tried to cancel the order and get a refund, but they refused to do it. I spoke to the manager who was very rude and said that he rather loose a customer than cancel the order. I order previously many times from them. GROSS!

Date of experience: February 24, 2017
Washington
1 review
3 helpful votes
Follow Liyu G.
Unfollow Liyu G.
Share Review
Report Review

Do not use
February 15, 2017

I got my money back by disputing the charge with my cc. They never delivered. Never reply to my email

Date of experience: February 15, 2017
Illinois
1 review
3 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Share Review
Report Review

Very disappointed
February 12, 2017

It has been 8 days since I purchased and my items have not shipped. Customer service is a joke. You can't get a hold of anyone at anytime. I won't have a gift for my husband for Valentine's Day or a gift for my sister for her birthday. I regret purchasing from them and think everyone should avoid them. It's a waste of time and money.

Date of experience: February 11, 2017
Colorado
1 review
1 helpful vote
Follow Tavo T.
Unfollow Tavo T.
Share Review
Report Review

Im not work for CanvasBees or getting pay to put this review... Great prices before Valentine's Day, on time, excelent materials and colors... MY WIFE IS VERY HAPPY.

THANK YOU CANVASBEES JUST MAKE UR WEBSITE PAGE MORE SECURE

Date of experience: February 10, 2017
Washington
1 review
1 helpful vote
Follow Steve T.
Unfollow Steve T.
Share Review
Report Review

I had them do a print for me on canvas and it came out great. However, only use PayPal for payment so your payment data is encrypted by PayPal. Also, be careful with personal information, etc because their website is not encrypted. Anything you type could be read by someone out in the internet. Norton will show their site as safe, but it is only looking for viruses and such. It does not report on encryption. You should see s green lock icon to the left of the store address.

Date of experience: January 30, 2017
Florida
1 review
3 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

That are completely dishonest and fraudulent. I plan on contacting the New Jersey better business bureau. In effect stole my money for charging me to receive their screw up in the mail.

Date of experience: January 27, 2017
Oklahoma
1 review
1 helpful vote
Follow Melena W.
Unfollow Melena W.
Share Review
Report Review

I have used Canvas Bees several times. I am a photographer and like to give canvas prints as gifts. They have done a great job! I was happy with all of the canvases I had ordered except one BUT they reprinted it for me! I did email them once about the issue and did not hear back from them, so I emailed them again and they immediately called me and apologized and said they would do a reprint for me. Hey no one is perfect but I really appreciated the good customer service I have received and will continue using them, and would recommend them to anyone!

Date of experience: January 26, 2017
Kentucky
3 reviews
10 helpful votes
Follow Rose S.
Unfollow Rose S.
Share Review
Report Review

DO NOT DO BUSINESS WITH THIS COMPANY! I placed my first order with Canvas Bees or Canvas Bold on January 5,2017. However, I never received any email confirmation that my order was placed. I called them on January 20,2017 to confirm my order, and the customer service rep Jessie was very rude from the start of our conversation. First of all, he said they sent me an email 2 days after I placed my order telling me that my order could not be completed. Yet I did not receive any emails, also checked my spam folder. He said my order could not be completed for the size canvas I wanted. I began to ask questions as to what the dimensions need to be for the size canvas I wanted and he was rude and kept giving me misinformation. I tried to nicely give him an example in the past of what Walgreens does when I have had this issue with an canvas and he said, "Well this isn't Walgreens." He then said he was going to cancel my order without me even asking to cancel my order. I asked to speak to a manager and he said they are a very small operation, and there is no manager to speak to. I'm assuming he is the owner of the company. I had to dispute the charge with my credit card company because they already charged my card before the order was even processed and shipped. Very bad business!

Date of experience: January 21, 2017
Illinois
1 review
6 helpful votes
Follow Jessica P.
Unfollow Jessica P.
Share Review
Report Review

I ordered three prints on Dec 5 and it said they would be delivered by December 14. I emailed and called about one of the prints which I was worried would be too low-resolution. After leaving two voicemails and even FB messaging the company, I finally got a response on the 13th. They said they would refund me for the blurry print and mail the other two. The prints were delivered on December 17th after I had already left town. I didn't get to give my sister her gift on Christmas as a result. I'm still waiting for them to process the refund they told me I would receive and it's December 27th. All the positive reviews on here are written by a canvas bees employee... most are all from the same date. They're fake. Terrible customer service.

Date of experience: December 27, 2016
Florida
1 review
6 helpful votes
Follow Riley K.
Unfollow Riley K.
Share Review
Report Review

Do not use them!
December 14, 2016

They messed up my Christmas order and told me no one can call me back until after Christmas - 11 days from now! They have terrible customer service and want me to deal with the issue instead of helping. Will not do what's right to make a customer happy. DO NOT use them!

Date of experience: December 14, 2016
Texas
1 review
7 helpful votes
Follow Darrell R.
Unfollow Darrell R.
Share Review
Report Review

I would not use this company again. I got pulled in with their promise of "fast delivery". Placed the order and paid a big shipping charge, was committed one delivery date, then the order confirmation came (a day later) with a different, later date. Called to explain that I needed this portrait for a special event ----spoke to them 3 TIMES to confirm, each time was assured I'd get it in time --- Almost two weeks later, still have yet to get the order -- and of course, they missed the special event. STAY AWAY! There are too many other options out there.

Date of experience: November 20, 2016
Virginia
1 review
0 helpful votes
Follow Cainaan N.
Unfollow Cainaan N.
Share Review
Report Review

Amazing Response!
November 16, 2016

I had an issue with not receiving my canvas so I wanted to reach out directly to Canvasbees to verify that it was truly shipped. I got in contact With Jesse T. And he was 100% about making sure I was happy. He is taking care of the issue even though it most likely was the delivery company's fault. I will recommend Canvasbees to everyone I know in need of printing.

Thanks Jesse!

Date of experience: November 16, 2016
Jesse T. — CanvasBees Rep
over a year old

Hello, My name is jarred I work with canvas bees please call in at your earliest convenience. I will speak with you in regards tot his issue.

Michigan
1 review
6 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

Dissatisfied coustomer
November 15, 2016

They advertise 100% satisfaction or reprint or your money back, it's a lie. They wanted me to pay for reprint when my photos came below expected quality.
The telephone number they posted is not in service anymore, I wonder why?!

Date of experience: November 15, 2016
Jesse T. — CanvasBees Rep
over a year old

Please advise us of an orderid number for immediate review

Illinois
1 review
0 helpful votes
Follow Joe F.
Unfollow Joe F.
Share Review
Report Review

I printed two images to get a feel for this company and their quality of work, and I couldn't be more pleased with the results. I will definitely continue to use Canvasbees to print the remainder of my images for my gallery show.

Date of experience: November 1, 2016