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CafePress Reviews Summary
CafePress has a rating of 2.1 stars from 648 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 104th among T Shirts sites.
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I've been trying to open a Cafe Press store for WEEKS now. I keep being asked to give my financial information and social security number. When I do I get a message saying that I will get an email to verify everything, but no email comes. I've signed up for something by another company to see how quickly I would get a verification email and it happened within minutes so I know its not an issue on my end. After waiting for 36 hours I contacted customer support. I was told it wasn't their department and to contact another department and was given the email. It has almost been a week now and I never got a reply. It seems odd that once they get my financial info and SSN I never hear from anybody. I know a lot of other people have done okay with them but that's how most scams work, they come through for some and rip off others so it doesn't seem so obvious. I'm keep a close eye on my bank account and credit score for the next year or five.
BADLY SERVICE! My order was cancelled by them because they say that not tenian available none of 3 shirts that queria to buy. I enter to the page of cafepress to check the condition of my order and takes myself this surprise, if it is not like that me entirely that my order was cancelled. Not receipt some notification. My question is: if they do not have the shirts that they publish, in order that they have them in sale?
I ordered a customize mug for a Father's Day gift. The mug was well packaged and the printed text was what I requested. The recipient liked the gift.
Bought something for a party on the 24th estimated delivery 20-21 so plenty of time - I was so wrong, it was still in the states on the 22nd and DHL tell me they wont delivery until the 29th! So now useless never buying from them again
After years with them, CAFEPRESS just closed my shop due to my geographical location and they do not even pay you any pending commission. I have to say, very disappointed of cafe press. I will definitely say negative things from now on about cafepress. NEGATIVE EXPERIENCE.
The order was canceled and yet when I check my card transactions it shows they still took my money. I have no product and yet they took my money. If anyone knows a legit site for customizing shirts plz let me know
So, last night I got home from work and my first order was waiting for me. It had the picture of my vehicle on it and was processed with no problems. My second order, with a picture of one of my other vehicles was canceled because Cafepress claims they don't allow photos of vehicles to be put on anything due to licensing. But, obviously, that is not true as they processed and shipped 2 mugs with a photo of one of my cars on them. When I pointed this out to customer service, they totally ignored the fact. They have horrible customer service and obviously have no idea what their policies are or aren't. I won't be using them again for anything. I recommend VISTAPRINT as I have had no issues with them.
One day I decided to order 2 mugs with one of my classic cars on them. The order was processed no problem. A couple days later, I decided to order a mug with one of my other cars on it. Cafepress canceled my order stating it was against their policies. When I filled out the form asking why, they stated they didn't process things with vehicles as it could cause issues with the Car manufacturers. My car is over 35 years old, I own it and the photo i sent in. Also, it that were the case, why was the other order. I have used my photos of my cars to get things produced before, Cafepress is the only place I had problems with. I am sure Chevy and the others don't mind the free advertising seeing as no claims are being made. I would not recommend using cafépress as they don't seem interested in doing what they advertise they do.
I have spent many hours opening stores and creating original designs to be viewed on CafePress. To give you a great example of the degree of my getting ripped off, I just sold a coffee mug for the retail price of $11.89 - I was paid $. 59 in royalties. If you are really serious about selling your design on t-shirts and other items, Redbubble and Zazzle are far better places. What CafePress is doing should be illegal!
This was my first time using this site. It was very easy to use and I was pleased with the selection. I would order from this site again.
My order was a simple one, and within a few days was informed it was shipped. Alas, it took two weeks to ship one fridge magnet.
First time ordering from CafePress and it was a great experience! My mug arrived in perfect condition with good packaging before the expected delivery date. I contacted customer service a few times to receive an order update and they were very helpful and e-mailed me back the same day. Outstanding customer service. Will definitely be ordering from here again.
I ordered two charms as a gift to my friend. Initially, she only received one, but it was promptly corrected when I brought it to their attention. I am pleased and will use Café Press for gift giving again.
I love the note cards I ordered. They are perfect and arrived in just a few days! I definitely will use CafePress again.
Hi Jeanne,
Thanks for your feedback! We're very glad to hear you love the note cards :)
These guys steal from the artists who create the designs on their website. Nothing short of thieves. They also heavily censor their Facebook page, remove all negative comments, and block anybody who complains. AVOID!
Beware when ordering a t-shirt as they are cut at least a size small. I ordered a large but it felt like a medium when I tried it on. My bad since I didn't send it back. Sometimes sending back is a hassle.
Hi Harold,
We're sorry to hear the shirt wasn't a perfect fit. We have an easy, free 30 day return/exchange policy. If you would like to work something out, please contact us at [email protected].
Ordered a t-shirt for my Grandson which was due to arrive on 3/24/17. On 3/28 it had not arrived so I decided to check on it. Customer service advised me my order had been cancelled, but they did not know why! And since their supplier does not tell them of order cancellations they don't notify their customers. What's worse, the person I talked to didn't seem to care!
Hi,
We are very sorry to hear you were not notified of the cancellation. Please email [email protected]. We'd be glad to look into this further.
I ordered 2x license plate frames from them, it's 2 days before it's supposed to get here, I went to check my order status and they cancelled my order without ever notifying me. Definitely never going to use this site again.
Hi Henry,
We're sorry to hear you did not receive the cancellation email. Please email [email protected] with your order number so we can look into this.
My daughter created a custom shirt for a school project and we ordered it through CafePress. We even paid for rush shipping to make sure we received it on time. They cancelled the order and never notified us! My daughter received an E on her project.
CAFEPRESS HAS 0 ETHICS! Have your merchandise printed at a local print shop.
Hello Heather,
We're very sorry to learn the order was canceled without notification. Sometimes the cancellation emails end up in spam/junk folders. We'd be glad to look into this matter further. Just email [email protected] with your order number.
Had some issues with sizing and prints for some gifts so I called them up. They are happily sending me replacements at no charge and I don't need to return the originals. They made it super easy and simple! I will definiteley use them again!
Hi Josie,
We are sorry the original order didn't work out. However, we are glad to hear you found the replacement process easy and simple! We'll be sure to share your comments with the team.
Paid a lot of money and VERY disappointed. Cheap looking poor print that does not resemble denim at all and flowers are blotchy. 2 blankets were for a "denim room". Look like $5 dollar clearance at Walmart. Your pic online is probably of an actual denim pocket and not representative of the the actual print done one? White? Not even a denim colored fleece. As a seamstress I would not have even purchased these on a clearance. I even paid extra money for fast shipping. Thought these looked unique on line. I would not even trust your company to refund my money properly unless some way you can can convince me your are honorable in returns and refunds.
Hi Linda,
We are very sorry to hear the blankets aren't as expected. We have a 30 day return policy and we'd be glad to help you out. Just send an email with your order number to [email protected] and mention this review.
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Hi,
We're very sorry your friend did not receive both items. Please send an email with your order number to [email protected] so we can investigate.