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CafePress Reviews Summary
CafePress has a rating of 2.1 stars from 648 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CafePress most frequently mention customer service, poor quality and credit card. CafePress ranks 104th among T Shirts sites.
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After submitting my scathing review of TeeSpring, the company responded with "please reach out to us directly through http://teespring.force.com/NewCase?". So I did this... TWICE... and STILL no refund, no customer service, no satisfaction. What a rip-off. I sent a certified letter with a copy of all charges and again, nothing from TeeSpring. Next letter will be to CA Consumer Fraud and/or MD small claims court. Awful company to do business with.
I went to cafepress.com.au and ordered two t-shirts. It was not until payment had been made that it gave any indication that prices were in USD, not AUD, so I ended up paying nearly 40% more for my order than I had been led to believe. I can't actually find the buried link that informs you all prices are USD (note that the website address indicates it is Australian). Whether or not they cancel my order and refund me my money is yet to be seen (I don't want to pay $50 for one discounted t-shirt).
Cafe Press is a company that prints custom content, but only if they approve. They impose their own morality and guidelines their custom orders, even though the products are for private use and not public display or resale, and never appear on their website. This sort of censorship is unacceptable, and recommend using another company that allows freedom of expression when creating your own custom products.
The T-shirt I ordered arrived very quickly and looked great! However, the T-shirt did not work not due to anything they did wrong. They did, however, replace it with a different material and ask that we donate the other one to a charity of our choice. Cafe Press will continue to get my business time and time again!
Of course, Cafepress is saying that they have not received any info from me, even though I filled out the email form directly on their site and sent it in as soon as I received the last botched order. This is typical. It is easier to say that there is a glitch in the system and they have not received the complaint. Now that they know this is an issue, you would think that they would be reaching out to me in any form possible (by phone or email) to rectify this situation, but instead they are asking me to yet again waste my time and energy to contact them. No thanks. I should receive a refund; hands down, no questions asked. I will reiterate again, DO NOT USE THIS COMPANY, CAFEPRESS, FOR ANYTHING. Find another business that has more reputable reviews. I have learned my lesson the hard way.
I do not normally post reviews. I am doing this because people need to protect themselves from basically throwing away their money to this company's shoddy business ethic and the POOREST QUALITY CONTROL I HAVE EVER SEEN OF A PRODUCT! I had 22 pillowcases made and of the 22, at least ten of them were unacceptable, with at least a 1/3 of them completely unable to be re-sold. The image was so unevenly placed on the pillow case that the picture just looked wonky and out of place. Plus, the ink bled onto the white borders on several of them. Who the heck would send out a product from their company that is uneven and has ink bleeding all over the place? Apparently CAFEPRESS would! I STRESS AGAIN, GO TO A DIFFERENT COMPANY! You should not hear, "I am sorry, mam, to hear this. What can we do to fix it?" over and over and over again. It should be done right the first time. Period. The less we complain, the more companies like this craptastic one will continue to send out horrible quality work. Understandably, people that have placed orders are now cancelling as I explain to them the awful process I have been going through with this company. What I nightmare. Save your time and energy and money! Find a better company.
We needed some help with a shirt we needed to return and switch with another shirt. The help was fantastic! I will only order from them now knowing they will take care of me.
Thank you for taking the time to share your feedback with us, Eva! We are happy to hear that the issue with your shirt was resolved quickly and efficiently, as that is always our number one goal if you are in any way unhappy with what you received. We're always glad to assist you with order issues and any other questions that you may have before placing an order as well!
We received our order for a graphic t-shirt. It arrived with stains all over the shirt. I called the company- CAFE PRESS, to request a refund. They would NOT refund the shipping costs. So be aware, any returns for DEFECTIVE MERCHANDISE will still cost you! NOT A FAIR BUSINESS PRACTICE! WE WON'T SHOP HERE ANY MORE!
Thank you for taking the time to share your feedback with us, Michael! We are sorry to hear that your shirt did not arrive as hoped, and that the resolution to the problem wasn't what you were expecting either. The printing process that we use for most of our shirts requires them to be sprayed with an adhesive-like substance before being printed on to ensure ultimate design ink durability. Sometimes, when the shirt is sprayed, it can leave behind some discoloration or sometimes even spots where the shirt looks shiny. However, this washes out in cold water, the shirt wasn't actually defective as this is a result of our printing process. If you review the information on our help page in regards to refunds, you'll notice that shipping charges are not refundable. The only exception to this would be if your order never arrived or if the order arrived after the estimated arrival date. We do make exceptions to this, however, and ultimately we want you to be completely satisfied with your CafePress experience. Please reach out to us in customer service at [email protected], and as a courtesy we'll go ahead and take care of those shipping charges for you this time!
The calendars! Pictures are vibrant and real! I buy them every year... usually several designs. 2019 will not be any different!
Thank you for the love, Julie! You're making us blush.:-) Although we can't take all the credit, all the wonderful designs that you see on our site have been created and uploaded by everyday people, we just print their design on our products as they are ordered, so it sounds like you have found some excellent designs to purchase that were of good print quality. Can't wait to see you again next year!
I have always had wonderful experiences with them! Great products, fast shipping. Tons of variety to choose from. One of the few places I always recommend to family and friends
Thank you for taking the time to leave your feedback, Jean. We are so glad to hear that you've had the kind of experiences that we strive for every customer to have- being able to find the perfect product within our wide variety of designs that are provided by our vibrant community of sellers, fast arrival, and best of all- enjoying the products in every day life while showing off a design that you're passionate about! We apologize for the delayed response, but we did want to let you know how much we appreciate you! Have a great day.
Ordered a t-shirt. Received word that it would arrive within 2 weeks. A month later I requested information about the order which had never arrived. They indicated it had been cancelled due to inappropriate content. ("Y is for Yesterday" was what it said). The response was so garbled that I decided not to pursue the matter.
Thank you for your post, Leslie! We appreciate you taking the time to share your feedback with us- especially because we use it to improve our products and services in the future. We're so sorry for the late response, and that you had a poor experience with your order. The seller who uploaded the 'Y is for Yesterday' images was delayed in sending our content usage team (who reviews our designs for approval) proof of authorization to use the design. Since it was referencing a book with a copyright, the design was pended temporarily until the seller provided the proper authorization. The design (and other related ones related to Sue Grafton) have now consistently been available for sale and can be found here:
https://www.cafepress.com/profile/4713113
I ordered 20+ custom v-neck t-shirts in 3 different sizes. I was highly disappointed to find that the logo was printed off-center or tilted on nearly every shirt. Only two came out properly centered. The off-center imprint is particularly noticeable because the t-shirts are all V-necked. Even more surprising is that the Café Press logo imprinted inside the neck of the shirts is way off-center as well. No two shirts have it in the same place! While the quality of my logo imprint was good, the lack of quality control on the printing of these shirts will prevent me from ever using Café Press for anything again.
Thank you for taking the time to share your review with us, Debra, and so sorry for the late response! Your purchases with CafePress are always guaranteed, so if you are the least bit unhappy with anything you order you are able to receive a replacement order at no additional cost, or assistance with a no-hassle refund within 30 days of arrival. We hope you were able to reach out to us about this for a resolution, but since we don't have your order information, we are sending you a coupon discount to use on your next purchase if you wish as a private message just in case.
I bought 2 pillow cases that were said to be cotton, upon arrival the border on the cases was a black fabric that picks up dust, pet hair and fuzz as well as any lint roller. The website does not allow reviews of their products.
Thank you for taking the time to provide us with a review, Rachael, and we're sorry that we're just getting back to you on this platform! We always want you to be 100% satisfied with your purchases with us, which is why we have a satisfaction guarantee within 30 days of your products' arrival. Since we aren't provided with any of your order information, we aren't able to see if you had the opportunity to reach out to us in customer service or not. Even if you decided to keep the pillows, please go ahead and reach out to us in customer service if you didn't receive any resolution for your dissatisfaction and we'll provide you with a discount code to use towards your next order! We can be reached via email at [email protected].
Ordered a t-shirt 12/10 as a Christmas gift. Received notification on 12/17 that I should receive order 12/19- 12/20. On 12/24 still have not received order. Seems they are good at taking the order and the money. They just can't deliver. Never again.
Thank you for taking the time to provide a review for us in regards to your experience, and sorry that you are just now receiving a reply here! We're sorry to hear that there was a delay with your order around Christmas time. Your purchases with CafePress are always guaranteed, so if anything unsatisfactory ever occurs with your order we're always glad to assist with a resolution- whether it's with a replacement order or with a refund! We do remember that many orders ended up being delivered on Christmas Eve, so if that wasn't the case for you we hope that you were able to get assistance from our customer service. We are sending you a private message with a discount that you can use towards your next order for the inconvenience that you experienced!
I ordered Christmas cards from Café Press. They lost the order, but you'd never know if from their malfunctioning tracking system. They promised to re-send my Christmas cards, arriving maybe late December!
Thank you for taking the time to share your experience with us, Leslie! We apologize for the delayed response. As we have just gained access to this review site in customer service, we're just trying to back track to make sure that anyone who experienced an issue with their order in the last 6 months has been taken care of. Hopefully your replacement cards arrived as scheduled, but if there is anything else that needs to be resolved with this order please let us know. We can be reached via email at [email protected].
After years of throwing hundreds of dollars and recommendations at Cafepress, their drop in quality, customer service issues, and inconsistent and lack of caring about fixing their own content curation enforcement errors has just gotten too much.
I used to love these guys, but at this point they are garbage and should be avoided at all costs.
Thank you for sharing your feedback with us! We are sorry to hear that you had a negative experience with us several months back, and also for the late response as we have just gained access to these reviews in customer service. We use the feedback provided on these reviews to improve our products and services in the future, so if there is anything else that you'd like to share with us specific to a particular order, we'd be happy to accept it. Please also keep in mind that your purchases with us are always 100% satisfaction guaranteed, so you can always feel comfortable knowing that if you are unhappy with your order, you can receive a reimbursement or replacement within 30 days of the order's arrival. Should you wish to share more information with us about the issues you were explaining previously, we can be reached at [email protected] and will be glad to provide you with a discount code should you wish to give us another try.
Terrible experience. They promised 40% off but read the fine print, Just quickly turns into a lie, if you have money to throw away this is a good place to throw it. If you work hard for your money and want decent value stay as far away from this company as you can!
Thank you for your post, Craig, and we apologize for the delayed response. Although it has been a while since you have posted, we just wanted to take a minute to apologize for the confusion you experienced with one of our discount codes. Some of them will say 'get up to 40% off when combined with already discounted items on the website', which can be confusing for sure- especially if the item you picked out wasn't one of the ones that was already on sale! If there is anything you'd like to order still, we went ahead and sent you a private message with a discount code that will take 40% off of your subtotal (the price of the item(s) before shipping costs and taxes).
Low quality period better off with a paper bag. Will never purchased anything from this company again. Usually I don't write reviews but I was so disappointed my conches wouldn't let me rest.
I spent a lot of time looking at some great items that CafePress has to offer. Finally when I was ready to check out, the cost of shipping was more than half the cost of the items I was buying. I was purchasing 5 sets of greeting cards and the shipping was going to be $38.99! Thats just crazy! They need to find a new carrier or new way to ship if they want to keep their customers.
I needed help with an exchange and cafepress not only responded immediately, but fully refunded my purchase without any hassles and allowed me to keep the product for donation to charity. You can tell a really great seller by how they handle a problem - 5 stars to cafepress.
We have not had a lot of sales yet as we are just getting stores up and beginning promotions and marketing. But a few too many of our buyers complain that the shirt products they want are unavailable, enough to warrant our real concern as a seller, questioning CP support of product stock. We are wondering if it's possible to get general notices of unavailable products on some forum there or by email. Nonetheless, this is really troubling for us. Is this an on-going issue for CP?
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Hello again, Rhonda! We apologize for the confusion with our previous response. What we meant was, when a review is posted, all we can see is your first name and last initial- no other information to locate an order like the order number, email address, phone number, etc. As mentioned previously, if this issue has not been resolved already, you can contact us at the information provided in the previous message, or send a private message.