Buy Your Own ModemReviews 165

We take this accusation VERY SERIOUSLY and have investigated the matter and found that the part number that the customer received as was provided by him via a picture does not match that of the part number that his provider and so it is not possible for this item to have ever been stolen from them. Unfortunately providers have been caught by the FCC doing this and recently Comcast was issued a 2.5 million dollar fine for charging customers for their own equipment. We have asked the customer for a signed document from Comcast validating such a claim and a name and phone number for the customers provider so we could try and contact them but the customer has failed to provided any valid documentation from his provider for such a claim and is not publicly accusing us a committing a crime of which we have issued him a notice of the severity of this kind of libel when there is nothing to support such but hearsay. We have over 96% positive feedback on Ebay and Amazon as a Powerseller and over 3000+ positive reviews on our website and even have a higher star rating on the BBB then the BBB has themselves so I can assure you we take such matters very seriously but will protect ourselves when necessary from libel and other slanderous falsehoods backed by competitors fed to consumers in a conflict of interest. The link below shows the government action taken by the FCC regarding their dishonesty when it comes to customer equipment of which they were fined.

https://apps.fcc.gov/edocs_public/attachmatch/DOC-341621A1.pdf

Very sorry to hear that you are having problems but I must say we are quite shocked at your accusations. Allow us to fulfill the context as you purchased a modem from us OVER 6 MONTHS AGO and stated that you are now having wifi trouble which could be a number of things besides the modem. Nonetheless, we back up our customers with a 1 YEAR EXTENDED WARRANTY and so you can't lose money from us as you paid $70 for this item which Verizon currently sells for $200 and 6 months later you come back to us and we say we have your back and will issue you a replacement and you smear us?! Had you purchased this on Amazon or Ebay or most any other vendor then good luck getting any help as their policy is 60-90 days standard but luckily you bought it from us and so we said we would be willing to issue you a replacement and somehow we end up with a 1 star. If you rented this unit from Verizon then it would cost you $10/month or $120/yr of which you only paid $70 from us with a 1 yr warranty and so we design our warranty so that our customers can't lose! So it is all relative as yes you if pay us $200 for one like you did from Verizon then sure we would be happy to make an exception and give you phone support, but otherwise you have to call your provider for activation so calling us doesn't do you much good naturally but we do provide helpful troubleshooting tips and links via email as this is much easier then reading the user guide or spelling out a link for you over the phone. We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so someone like you can send it back for a replacement if needed is wrong then we don't want to be right and we will just have to turn our cheek and take your cheap shot 1 star review.

So we do have this whole transaction carefully documented and so we are sorry the customer is not happy and is trying to skew the facts of what happened as unfortunately this customer did not read what she ordered and had she had there would have been no problem at all. Customer ordered a modem + router package (which somehow she thought she only ordered a modem) that was listed to be in refurbished condition and backed with a 1 year extended warranty. We also provide a definition for our customers of what refurbished will mean and it does include some cosmetic flaws but of course the items were fully functional and listed at over 70% off new retail price. It is very costly when people don't read what they are ordering (including the title) until after the fact and so it is certainly not a "threat" but per our purchase terms that are presented to our customers before checkout and have to be accepted in order to complete the checkout process we do charge a restocking fee for any item(s) that come back in working condition and exactly as they were described. The units she returned had a few SMALL scratches as was listed and were fully functional and certainly weren't "disgusting" and so unfortunately she received exactly what she ordered but she didn't read what she ordered so that can cause problems. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so for everyone but the 4% who don't read before they buy I would say our customers have been quite happy with our service. We are sorry it didn't work out and that you aren't happy with the restocking fee but our employees families won't seem to agree to pay for customers mistakes that could have been prevented by simply reading before buying.

Very sorry to hear that you ordered the wrong modem for Cox as per the items description page we didn't list this item to work for Cox and it was also listed to be in refurbished condition. Secondly, the Cox approved list stated that they won't accept phone modems from third party vendors and so instead of performing the proper research you went out and bought a modem that doesn't work for Cox per their own list and per our description page and then are leaving bad reviews because you were charged a restocking fee upon return which was listed in our purchase terms that had to be accepted in order to complete checkout. We have a 96% positive feedback rating on Ebay and Amazon as a power seller and have over 3000 positive reviews on our website and even a 4/5 star on this review site with the other -1 star coming from those who didn't do the proper research before purchase and then made threats after being charged a restocking fee accordingly.

We are sorry to hear that you had problems with your provider as we have installed TENS OF THOUSANDS OF UNITS on the Optimum network and after reviewing your order the item you received does not even have an Optimum part number on it for the one rep you worked with to make such claim and so it isn't possible or this to be "pre-registered" to them and unfortunately this is a game some reps will play at cable companies in order to try and get you to rent their modem while they collect a commission in the process for getting you to rent. Per our purchase terms we do state that the buyer is responsible for return shipping and offered to cover yours if you could just get a simple work order or document from Optimum validating such a claim but of course since the part number wasn't theirs they wouldn't dare put such in writing and so we never received anything from you or them so we could follow through with our offer. We would have strongly encouraged you to work with a supervisor to get the matter resolved for file an FCC complaint if needed or we would have been happy to call them for you if you had provided a number of contact but unfortunately we never received such. You have already been issued a full refund for the trouble that Optimum caused you and we became the victim by eating the shipping and labor costs on our end but unfortunately did require you to return the item to qualify for such refund as we are sorry you were not happy about that. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so I would say we aren't perfect but most of our customers have been quite happy with our service. We are again sorry it didn't work out and that you had an issue with your provider and wish we had more control over their business practices that caused you to need to return your item for a full refund which has already been issued.