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Buyee Reviews Summary
Buyee has a rating of 2.7 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buyee most frequently mention shipping fees, credit card and next day. Buyee ranks 15th among Mail Forwarding sites.
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This was real purchase experience from me that happened recently.
1. Buyee customer service is slow, reply once per day, at the end of working hours. Delaying complaints.
2. When informed them regarding import tax charged due to mismatch invoice, they tried to push away their fault.
3. Their system allows item category modification on final invoice, but they ignored it and shipped out with a totally different version of invoice, without informing me the mismatch. In other words, customer is not known of the shipped out invoice version. Until now, my Buyee page invoice is different from the shipped out invocie.
4. With the incorrect item category on invoice, I am being charged import tax that causes paying extra.
5. When informed them regarding incorrect item category from seller, they are reluctant to show proof of sellers' invoice, which seems to hiding truth. Totally does not makes sense on the point of argue that all sellers put the incorrect item category in their invoice. On top of that, they also refuse to inform sellers regarding incorrect item category issue.
6. They discriminate customer that is with Lite Plan that does not pay extra, and refuse to refund/ compensate the tax charged due to their fault, not even portion of tax amount.
7. Requested them to send a letter describing the mismatch of invoice issue, so that I can show it to local Customs to appeal and claim back my imposed tax, they also refuse to mention or reply any words.
In summary, from this issue, customer should learnt that:-
A. Buyee system invoice item category modification does not function as we thought. Buyee can ignore it, and their system would not send notification email to inform customer on the finalized invoice version
B. Sellers invoice info can be wrong, but we as customers are transparent to it. Even incorrect item category, Buyee will not correct it even though they can
C. Discriminization against Lite Plan customers, no refund even fault at Buyee side
Very disappointing experience, and will not continue to use their service in the future.
Buyee provides a professional service for purchasing products from Yahoo Auction JP by a reasonable service charge, thanks a lot Buyee
Mostly I am buying books
The price is decent and the shipping didn't take long.
It was easy and Buyee worked very fast! Thank you!
Fast response and nice packaging, obviously the overall consolidation and follow up is improved and i got smooth transaction and delivery
Fun site to visit and loads of items to choose and buy. From New to used items you'll find them all in one place.
I'm a regular user of Buyee and very satisfied with the site; lots of items, lots of shipping options, solid packing and fast shipping, etc. Also the customer service is getting better.
I highly recommended using Buyee.jp for JDM item. I did more than $10,000 transaction with them and I do not have any issue. The customer service of Buyee.JP is very helpful if you are not sure about the product.
Some features I like about Buyee.jp
The shipping service is fast and insured.
The multiple payment methods.
You can consolidate multiple items and ship out in one shot.
31days free storage.
Very big choise for lovest prices which in EU. Hi quality audio technica amplifiers, cassette decks, reel to reel recorders, turntables with best Japanese qality. Very rare collectable pieces prime from Japan. Good packaging and service.
I decided to use Buyee for Yahoo auctions since I saw that my usual proxy wasn't having any success with bidding. The account set up was easy and the fees weren't too bad for Yahoo auctions. The only problem I had was that it wouldn't let me bid at all on one of the auctions. It was a real downer since there were so many rare items from my favorite anime. Otherwise, they are a great service for bidding overseas.
Very good market place, combined different and most biggest Japanese online stores and markets.
Good opportunity to buy some music on different sources. Prompt delivery abroad.
Some promotions are very useful. Only one reservation concerning combined shipment from domestic Sellers, it will be nice to make this offer for us, frequent buyers.
A parcel of mine had gone missing. Based on the tracker it is still in Japan. Buyee took 3 months before filing a report and another 6 months before it was refunded.
Every time it's very hard to communicate with(email and chat both), it took me 6 hours of waiting in a chat at their working hours to get a response without knowing what's the queue or ETA. They make unexpected ridiculous cancellations on Amazon causing you to pay fees twice or not being able to buy an item at all. And with all that, they take ridiculous amount of fees for nothing, they don't deserve them, their prices are not competitive either. You can find a better service, I know, since I did, I won't make it an advertisement but an advice to look a bit better, this guys don't deserve you.
I have these limited items with reasonable price... and all thanks to Buyee Mercari that helps me not only completing my collections, but also making me contented all the times!
Buyee provided incorrect shipping address to DHL, and never admitted the mistake. They didn't even compensate the shipping. I nearly lost a high value item, and I will never use this unreliable and incompetent service again. There are other companies that do the same.
I buy a lot from abroad. Buyee its great when you want to buy things from Japan. I usueally go for mercari shopping. Its super easy and on every step you know how much you will pay. You can check fee, and shopping prices in advance. You wont be surprise about it. Its very convinient. I buy a lot and never had problem with an order. Even when I buy 10 things from 10 diffrent reatilers. Packages are always packed very well. I never had an issue with this page.
I use buyee to get domestic goods direct from Japan. Buyee removes the language barrier and gives me greater choice when buying online.
I love using Buyee i think it's reallt straight forward to use and I love the variety of exclusive products that are on offer! Will definitely use them again
Purchase via buyee, i am always updated on my purchase info from time to time and also comes with a variety of delivery options
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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