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BuyBackWorld Reviews Summary
BuyBackWorld has a rating of 4 stars from 214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuyBackWorld most frequently mention easy process, great experience and fair price. BuyBackWorld ranks 3rd among Sell Cell Phone sites.
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Got a few dollars for a device I normally would have discarded. Didn't end up in a landfill.
I have sold several things to BuyBackWorld and always have a great experience. I would highly recommend!
I've used BBW several times and have had good experience. Process is smooth and offers have been solid.
I sold back 2 iPhones and an iPad. I was quoted one price before I sent them. Much to my surprise, after they received my items and inspected them they told me the iPhones were worth more than they originally quoted and paid me that amount! Totally unexpected! That is integrity in my book! Great doing business with an honest company! I will recommend them to everyone!
Sent them a lens, in response to a quote. Recived acknowledgement that they had received it, but never saw the $$.
We're sorry to hear about the delay in processing your lens. It is possible that your lens required a specific camera in order to properly test it, but if you provide us with your Order ID (PS #), we would be more than happy to address and resolve the issue ASAP for you. Please let us know via email at [email protected] - thanks!
Same complaints as other users here. Chat not available, call and VM full and not answering emails. Sent in 6 iPhones 5 weeks ago and they still have not processed. Order number is PS*******011. I used them in the past and had a great experience. Quick and easy! Not sure what the issue is this time.
Hi Bill, thanks for leaving us your candid feedback. Unfortunately, we are only offering customer service via email at this time in order to best service as many customers as efficiently possible, but we are available 24/7 in this capacity and all emails are answered within 24 hours. If you provide us with the full PS # or drop us a line at [email protected], we are confident we can resolve any potential issue for you quickly. We look forward to hearing from you and resolving this. Thanks again.
Be sure to read the website before you send your items in... I sent in something that was in fairly good shape got a revised amount that was decent... accepted their offer, but before I accepted their offer... I received an email stating that the turnaround for my inspection would be 10-15 days... Ummmm no. Your website says two days and that is when $70 was slashed off of my initial offer after I sent the email inquiring about my merchandise. Now I am waiting for payment... I chose the PayPal option because it was quicker. All you need is a persons email address or their PayPal ID in order for you to pay them using PayPal... Less than 10 seconds depending on how fast you type. So I do not know why it would take 2 days for the PayPal payment to go through when it is an instant transaction. I have emailed about payment and gotten no response. The chat link is always offline and no one ever answers the phone number. I got a pretty fast response on the first email... but nothing on the second one so far. If you need cash fast... you may want to explore other options.
We're sorry to hear you didn't have a great overall experience, but without a specific Order ID (PS #) to look into, we are unable to provide specific feedback on what happened with your transaction. In any event, your PayPal payment should have been sent to you within two days of an Accepted Revised Offer so if it wasn't, simply drop our Customer Service an email and we'll be more than happy to look into it further and resolve this for you ASAP. Thanks again for using our services!
Good transaction and turnaround. Fast response to inquiries.
Thanks for the positive feedback, we appreciate it! We hope to service you again in the near future!
I was a tiny bit hesitant, because sites/stores like BuyBackWorld are hit or miss, sometimes. There was a slight delay with the whole process, but it was still well within the dates given by the store. Especially with the holidays falling right in the middle of the whole experience. It went smoothly, my full payment was sent promptly and I have no complaints!
We appreciate you trying our services and we're glad to know everything worked out! We look forward to helping you cash in your old products again soon. Thanks again and all the best in the New Year!
It was very easy to sell my old AirPods after buying the newer model. I followed their instructions on the website, printed and attached the free label to the box I was mailing it in and a couple of days later they contacted me via E-Mail. I owned them for several years and in my opinion were in "fair" condition. When they inspected them to confirm their value, they bumped them to "excellent" condition and gave me a better price! I was very impressed with that.
Click. Ship. Sold. Couldn't be faster or easier! Thanks for the compliments and we hope to hear from you again soon!
Hi,
Thank you for the feedback. Based on your comment, it sounds like you had a positive experience with our service. Can you please amend your star rating to reflect this? It appears that there was a mistake. We appreciate your help!
Best Wishes,
The BuyBackWorld Team
Sent in our cell phones to BuyBackWorld and they checked our phone and paid the agreed amount. Would recommend them to anybody interested in selling there old phone.
Thanks for the kind words - we appreciate it!
I sold a few of my cell phones, a couple of tablets and an iPad. They are very good and easy to work with. Very helpful. Would recommend them to everyone
Thanks for being a repeat customer and we're glad to know that we've been able to deliver a fast and easy selling experience to you on multiple transactions. We hope to service you for years to come. Happy selling and all the best!
They even upped their offer after receiving my items!
Will use again.
Highly recommended!
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We're always glad to hear customer feedback and we're happy to know you had a great experience! We look forward to hearing from you again!
We were very surprised that our phone was going to be purchased for more than we thought. This company was honest and very efficient to deal with. We will recommend BuyBack World to others.
Terrible experience. The prices offered are far less than Card Kangaroo. There was a problem with the link to print out an address label to send in the GC's and that required extra time and effort. The processing is too slow. It took 1 week for the 1st GC to be reviewed and another week for the 2nd. I got an email 2 weeks ago indicating payment was coming but still has not arrived.
We’re sorry to hear that your experience selling on our Platform wasn’t 100% great, but we do appreciate you leaving us feedback so we can continue to improve for the future.
We always offer upfront price quotes for any item you sell to us so you know exactly how much money your item is worth. If this price changes for any reason, we allow you to either accept or reject the new price and if you are not 100% satisfied, we will ship your item back free of charge on our dime so there is never any risk involved with selling on our Platform.
In any event, thanks again for trying our services and we hope we can do better for you in the future.
I love the convenience Buy Back World offers to those of us who are working and do not have time to haggle with people about our electronic items.
You simply go on their website, enter in the item you have, the condition it is in, and print off mailing label and ship. Buy Back World does all the rest.
You get a fair price for your items. And it is automatically deposited into your account with no hassle.
Click. Ship. Sold. Couldn't be faster or easier! Thanks for the compliments and we hope to hear from you again soon!
This company is absolutely a scam. They don't honor what they have agreed to pay for my phone. They counter offer with a less than half of the original agreed price. I rejected the counter offer and asked to return my phone, they than return the phone to me without the brand new original box, earphone and power adapter.
This company do not deserve any star! I gave them 1 star as I am force to, without giving them at least 1 star the review wont' process. This company deserve to close their business not conning/hurting anymore people
We’re sorry to hear that your experience selling on our Platform wasn’t 100% great, but we do appreciate you leaving us feedback so we can continue to improve for the future.
We always offer upfront price quotes for any item you sell to us so you know exactly how much money your item is worth. If this price changes for any reason, we allow you to either accept or reject the new price and if you are not 100% satisfied, we will ship your item back free of charge on our dime so there is never any risk involved with selling on our Platform. You opted to receive your device back and we sent it back. During our inspection process, the physical items are separated from boxes in order to provide a more environmentally friendly recycling process, but we do understand that it might be frustrating if you don't receive these things back.
In any event, thanks again for trying our services and we hope we can do better for you in the future.
The whole process of getting a quote, sending in the electronics, and getting paid is so simple.
Click. Ship. Sold. Couldn't be faster or easier! Thanks for the compliments and we hope to hear from you again soon!
Was skeptical at first, but the buy back system is legit. They send the box, free of charge, free shipping, etc- and keep you updated as each step of the progress is occurring. In 10 days all together, I was sent the exact amount I was quoted.
We appreciate you trying our services and we're glad to know everything worked out! We look forward to helping you cash in your old products again soon. Thanks again!
From the business
Sell used electronics and cell phones with BuyBackWorld. Sell your old iPhone, iPad, smartphone and more for cash with our online trade in program.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the positive feedback and we're always happy to WOW our customers. Even if you make a mistake on identifying your item, we will always honor the correct price, even if it means paying you more. With BuyBackWorld, the customer is king and our service is paramount. Thanks again and we hope to hear from you soon!